Over one month ago I made a deposit to Slotobank casino via Neteller (verified) and asked on Chat for a bonus. got it and started to play with low stakes to not break any T&C rules... played couple days and met all wagering requirements. I tried to withdraw 400 E from my account, but payment was declined because verification process. I sent all required an valid documents and screenshot of my Neteller account as requested. 3 days later my account was blocked without any explaination. Only informations that I got from live chat are:
unfortunately no updates yet. I guess there is a security/fraud issue
please note - fraudulent activity on-line is prohibited
that's all I can tell regarding this situation
and the situation won't change unfortunately - our security department is rather strict when it comes about unverified identities and fraud suspicions
sorry, I am not in charge for such situations
sorry for inconveniences"
I am sure that I did not break any rule stated in T&C, my docs are valid, Neteller account verified. I don't uderstand all this situation.