I have 11000 EUR on my 777 account. I won this money in casino and sports betting. My passport and address document have been successfully verified and I put 5000 EUR for withdrawal. The same day, April, 20 my withdrawal was rejected and I got email from Cassava Operations that for finalizing my account verification I have to send notarized documents, such as ID and Address statement.
I prepared these documents and send them back on April, 25th.
After that I was sending emails and hitting live chats every other day, and no response from them, but I got email where customer support is telling me that my documents have been verified and for finishing verification procedure I have to send notarized credit card which I used during deposit. Thing is that I was only using e-wallets while depositing.
I want to know why they are not responding me, and when will I get my account activated.