Ag Awards

777 Casino - Not replying for 3rd week regarding locked account and €5,000 withdrawal

Complaint Info
Disputed casino 777 Casino
Reason Verification issues
Amount € 5000
Posted on May 8, 2018


I have 11000 EUR on my 777 account. I won this money in casino and sports betting. My passport and address document have been successfully verified and I put 5000 EUR for withdrawal. The same day, April, 20 my withdrawal was rejected and I got email from Cassava Operations that for finalizing my account verification I have to send notarized documents, such as ID and Address statement.
I prepared these documents and send them back on April, 25th.
After that I was sending emails and hitting live chats every other day, and no response from them, but I got email where customer support is telling me that my documents have been verified and for finishing verification procedure I have to send notarized credit card which I used during deposit. Thing is that I was only using e-wallets while depositing.
I want to know why they are not responding me, and when will I get my account activated.

Thank you

Posted on May 8, 2018

Hi there,
We apologise for any inconvenience. An email was sent to you yesterday regarding the funds on your account. Please refer to that that email for more information.
Thank you, 888 Team

Posted on May 10, 2018


Thank you for the reply. Unfortunately, the situation with withdrawal is not solved yet. I have sent few emails including one from the very beginning with information about e-wallet I used with deposit. I can't use it anymore, because Paysafe closed it and refunded my balance. I have another e-wallet and I hope you can make a good gesture and withdraw money there.

Thank you for understanding.

Posted on May 14, 2018

Hi there,
Our operations team is currently dealing with your request. Thank you for your patience.
777 Team

Posted on May 17, 2018

Dear 777 Casino,

Please let us know if there's some update regarding this case.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy