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777 Casino - Account and withdrawal issues

UNRESOLVED
Complaint Info
Disputed casino 777 Casino
Reason Delayed payment
Amount £ 297
Adamsimmons2706 United Kingdom
Posted on February 17, 2021

Hi, I am writing this complaint as I’m having continues problems with 777.com, I signed up on Tuesday 09/02/21 and everything was fine. My bonus worked fine and my account was all set up. That night I deposited £180 into that account and it accepted the deposit with no issues. I was playing for about 2 hours again with no issues and then wanted to with withdraw my funds of £297. Unfortunately as soon as I clicked withdraw funds it logged me out of my account and said my account was temporarily disabled. I then contacted customer support straight away as I was worried I would lose my money.

The man wasn’t very helpful on the phone, he just told me I had to email the operations team as they don’t have a contact number and they will get back to me within 72 hours. 48 hours after that I received an email from the operations team stating my account was suspended With more information or no reply to my original email. It has now been 6 days and I haven’t received any email or phone call or anything back. I was really worried about the situation and my funds I continually called customer support to chase up and they said I should not worry as I am 100% entitled to my money and the situation will be resolved. I’m not sure what else I can do other than submit this complaint as I have contact customer support numerous times and they have just said they will chase it for me then I hear nothing back. Hopefully this complaint helps me to receive either my funds I deposited into the account or the funds I am entitled to in the account.

I have screenshots of all emails sent and received but I’m not sure how to add this to the complaint file?

Thank you

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