333 Palace stopped paying my win

posted on August 17, 2015.

I won at 333palace and I sent them documents, my account was verified and I was making withdrawals there.

After they paid 10,000 euro they stopped paying. In an email they said it was a random check and asked for picture of me holding my ID next to my face. After i sent that picture, they wrote:
''We sent the documents to our banks for validation . We will contact you in case they were not validated.
Your future withdrawals will be proceed without delays.''

But nothing happened, they did not pay and I emailed them again after 10 days, they said my withdrawals are on hold until they verify other players.

I dont think that it is fair to tell me to wait for other people.
They paid already more than half my win, did they stop paying because i won too much money? I have 6300 euros waiting in my 333palace account.

posted on August 20, 2015.

Dear Henri70,

I can confirm to you that our fraud department has noticed that your account is linked to several accounts.

As per our T&C's:

Any similarities between several accounts can prompt an inquiry by our security department and / or lead to account closures.

Hence, we will pay your remaining balance after verifying these players.

If you have any further question regarding our verification procedure, do not hesitate to contact us: [email protected]

333Palace Affiliate manager

posted on August 23, 2015.

Any update considering this complaint?

posted on August 24, 2015.

I do not hear any update from 333palace.
Their reason to not pay me is not true, I only have one account there. But how can I prove that?
If they think their reason is true, then they should show their proof to Askgamblers, I think that is fair. Then Askgamblers can say if it is a real problem or not.
I dont have any control of other players to be verified, how can my winnings be decided with something like that?
Is it right that 333Palace paid 10,000 of my 16,300 winnings thên 2 months later they make this accusation? After I send them all my documents in June already?
Please show Askgamblers why you make this accusation, if you can not do that then you should pay my balance now, no more waiting.