Complaint #2
333 Palace Casino
333 Palace stopped paying my win
10 years ago
I won at 333palace and I sent them documents, my account was verified and I was making withdrawals there.
After they paid 10,000 euro they stopped paying. In an email they said it was a random check and asked for picture of me holding my ID next to my face. After i sent that picture, they wrote:
''We sent the documents to our banks for validation . We will contact you in case they were not validated.
Your future withdrawals will be proceed without delays.''
But nothing happened, they did not pay and I emailed them again after 10 days, they said my withdrawals are on hold until they verify other players.
I dont think that it is fair to tell me to wait for other people.
They paid already more than half my win, did they stop paying because i won too much money? I have 6300 euros waiting in my 333palace account.
After they paid 10,000 euro they stopped paying. In an email they said it was a random check and asked for picture of me holding my ID next to my face. After i sent that picture, they wrote:
''We sent the documents to our banks for validation . We will contact you in case they were not validated.
Your future withdrawals will be proceed without delays.''
But nothing happened, they did not pay and I emailed them again after 10 days, they said my withdrawals are on hold until they verify other players.
I dont think that it is fair to tell me to wait for other people.
They paid already more than half my win, did they stop paying because i won too much money? I have 6300 euros waiting in my 333palace account.
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