So, had I requested a withdrawal in the amount of $100.00, the $200.00 would have remained in my account?
I suppose the lesson to be learned here is to never use a bonus of any sort if you expect to be paid?
What about cash deposits that are made while waiting approval on winnings where a bonus was used? Are they, and any winnings resulting from them, kept separete?
It seems to me that the "bonus's" that you offer are actually "bogus's" ...used to entice people into your casino with no risk of payout should they actually win something.
As for the "Players Rewards Card", I was considering using them instead of my credit card to make deposits, but I have definitely decided against it. They, as well as Dreams Casino, are guilty, in my book, of "scamming" people with large "bonus's" and smal print "restrictions" on those "bonus's"
Many thanks to ASKGAMBLERS for providing a much needed service for dealing with the deceptive practices of the online casino industry.
Thanks to Tawni for responding to my complaint. I am sure you have you hands full dealing with complaints, and I hope you are paid well for the job that you do. I can only assume that it is a stressful job, explaining the "rules" to disappointed gamers can't be an easy thing to do.
And finally, thanks to "Dreams Casino". Thanks for showing me that yours is not the casino that I will be frequenting at any time in the future. Slow payouts, deceptive bonus's, and really bad customer service (with the exception of Tawni), are my reasons for moving on...
Changing your name from "Cirrus Casino" to "Dreams Casino" did not change who you are or how you do business.
My advice to all who read this...STAY AWAY FROM "DREAMS CASINO" and stay away from bonus's of any kind!!!