Hi. These past few days all the Fortune Lounge Casinos have refurbished their casinos and i liked it a lot since i am an old player there especially at Royal Vegas casino. New look , new bonuses and etc. These past few days they had some really nice bonuses that cought my attention , since i am a low roller , deposited and played and luckily won. I have asked for 2 withdraws for 220 and 100 euros. I was checking my account to see if my withdraws were processsed and i saw the first one for 220 euros that it was processed to go to my card and the second one for 100 was still pending. Normally the first one was going to hit my bank yesterday but i checked and it didnt come through. I have contacted my bank to check that if i had something but they told me there was nothing. I then contacted Royal Vegas casino to see what is going on and their answer caught me off guard. They said that i had disputed amounts that had to be covered and that my withdraws werw going to be held to cover the specific amount. I told them that i had never a problem with any of the Fortune Lounge casinos nor i disputed anything with them ever. I have been a player with them for a long time now and never had a problem with them. I told them that before 2 or 3 years ago i had a problem with a Palace Group casino , specifically Spin Palace that have cheated me and proved with evidence at that time that they did and won the case and i was credited back my deposits. And i told them that Palace Group is one thing and the Fortune Lounge is another. If Fortune Lounge and Royal Vegas had a problem why did they leave me to play all this time , depositing and losing and now that i have won they held my 220 winnings to pay another casino that is not even in their group and its entirelly another case and which is totally unfair to me. Their support was excelent during this time and i wanna thank Daniella , Anne and Simone for their great assistance all the way of this procedure. I have checked the Royal Vegas terms and conditions and dont say that they affiliate with the Palace group , just if there is a problem with any Fortune Lounge casino then you are banned from the Fortune Lounge group. They said to me today that my second withdraw of 100 was send to me to my card , but my 220 euro withdraw will be held to pay the debt of another casino and which is unfair to me , as i mentioned for the reasons above that Fortune Lounge is a totally different group , a case that i have won fair and square , a case that has been 2 or 3 years ago and winnings that have been won fair and square at Royal Vegas casino. Royal Vegas have asked me for supporting evidence of that case which now i cannot provide after 2 or years. I want please my square and fair winnings of 220 euros and if Royal Vegas or the Fortune Lounge group they had a problem with another situation with a totally diferent group or casino they should simply block me or eject me as a player , so i didnt play with them and not to come in this predicament that we have right now. I just want my winnings and if they dont want me as a player , then they can close my account. Thank you.