On Wednesday January 9, 2013, I deposited with my VISA card for the first time, $40.00 into 21 Dukes online casino.
As a first time depositor I received a 500% bonus on my $40 deposit receiving $239.95 + a 100% deposit insurance chip.
The wagering requirements were 25x deposit and bonus with no max cashout. In this case I must wager 239.95 x 25 = $5,998.75, anything over and above that rolls over into real money.
I played the casino 6 to 8 hours wagering over $47,000.00. After contacting live support the final real money that I was eligible for withdrawl was $4,001.45.
Live support congradulated me, told me to go get a beer and celebrate. Also they sent me the link for the withdrawl process were I printed, filled out, scanned, and emailed to [email protected] and [email protected]
After receiving confirmation from 21 Dukes they received and filed all my documents, I requested a withdrawl of $4,000.00. 21 Dukes maximum withdrawl is $5,000.00 per request.
The next day I proceeded to log into my other Top Game Casino accounts i.e. Winward casino, Loco Jungle casino, 7 Reels casino, 7 Spins casino etc... and discovered I had been locked out of all my casino accounts at these different casinos. (Please note, I do not have multiple accounts at each of these casinos, I have one individual account at each casino, which is not against any rules).
I contacted live support, I emailed, I telephoned, 21 Dukes casino. They stated my withdrawl request of $4,000.00 was pending, and they could not give me a reason at that time why I was locked out of all their casinos.
On Thursday January 10, 2013, I wrote and sent this email:
Dear Security @ 21 Dukes Casino,
Could you please tell me why I have been locked out of all Top Game
casinos other than yours? I won last night with 21 Dukes for the
first time, provided all my documentation to security, and today when
I went to log into my other Top Game accounts I was locked out. I
cant enter Winward casino, 7 Spins casino, Thebes casino etc.. All top
game casinos, other than 21 Dukes.
My accounts at these different casinos were created by me, complying
with all the casino rules. I have not violated one condition of any
rule the casinos gave. I do not have multiple accounts, I do not
redeem double chips or bonuses consecutively, etc. I have two
different user names ago123 and Maintenance to distinguish different
casinos, all other information is compliant, true and correct.
On Friday January 11, 2012, I received this email from 21 Dukes:
We would like to inform you that after reviewing your account and based upon findings along with the violation of our house rules, we had no choice but to disable your profile and refund your initial purchase.
Bear in mind that it may take up to 7 business days for the funds to be returned to your bank account due to the financial institutions involved in the process.
Furthermore, we would like to point out that this event has no connection with your gaming activity, logins or your winnings but rather due to the conflict between your account and our house-rules.
We hope you will come to understand our decision in this matter and we wish you best of luck in your future endeavors.
We hope this response has adequately answered your questions. If not, please do not send another email; simply click reply on the auto reply-email you received from us and enter your comment.
At your service,
Toll free: 1-888-258-7872
Fax number: 1-703-991-8879
On Friday January 11, 2013, I was pissed to the extreme, wrote and sent this email:
This is bullshit. I will be contacting an attorney. I violated no
rules. You show me the rule in writing which I violated. I will also
be contacting the Better Business Bureau. I won that money fair and
square. I will also be filing complaints all over the Internet about
what happened and to all affiliates of 21 Dukes. You mislead me. You
violated me regardless of returning my money to my credit card. You
are an abusive casino. I believe 21 Dukes does not have that kind of
money for payouts also. I believe this is a bullshit story you blow
up peoples asses if they win big, then you discover you cant pay when
a consumer wins big. You just committed fraud against me..See you in
COURT 21 Dukes. I did nothing wrong. If you think this will go away
or if you think I will eventually go away, you thought wrong. You
violated me so bad. Pay me my $4,000.00 or this will drag on forever.
It is mine, I won it fair and square. I guarantee you have not heard
the last of this. PAY ME WHAT I AM OWED $4,000.00!!!
No other responses from 21 Dukes.
I know this language was unprofessional, but that is how I feel and I reacted.
I violated nothing, followed all the rules. I'm sure they will dream up some reasoning, because I still have no reason why I should not be paid.
I am requesting justice.
BEWARE OF 21 DUKES ONLINE CASINO EVERYONE AND ALL THEIR OTHER CASINO SIGHTS.