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1Red Casino - Blocked account and funds confiscated

UNRESOLVED

Complaint Info

Disputed casino

1Red Casino

Amount

€ 27000

rotar86 Netherlands
Posted on November 29, 2024

They accepted my registration on they're website, fully verified my account allowed me to deposit and after I widrawal 5000 euro they blocked my account without any reasons, the balance left is 27.000 euro !!!

They refuse any communication with me ! I simply can't contact them, they don't reply at my emails!

I'm willing to give part of the balance left at the casino if you're website help me out !! 🙏🏻

rotar86 Netherlands
Posted on November 29, 2024

After I was fully verified and suddenly I got a huge win my account was blocked,I have all email correspondence with so called L....s vip manager.tons of emails .For one week I didn't know what's happening.not even so called VIP manager knew what's happening,he constantly said, you're funds are safe, don't worry.
That after 1 week he tells me that my account is stays blocked and there's no way to get my 27 thousands euro left in real balance,a shocking news.
Till.now no clear explanation given,fully verified account with all documents necessary and account blocked! No reasons at all , I never went against the terms and conditions, never duplicate account .
For what reason to hold my funds if I've always deposited raw money and never used any bonus money??

AskGamblers
Posted on December 2, 2024

Dear 1Red Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

rotar86 Netherlands
Posted on December 2, 2024

They didn't reply to my emails for almost 2 weeks...they give me only automatic messages... anything I write to them,any request they reply with the same automatic message...

Posted on December 2, 2024

Hi Dear Askgamblers Team!

Thanks for informing us about the complaint.

Regarding the situation that happened: our client created an account, made deposits, and used them, but was then closed by the platform due to the reason "refund abuse". Yes, funds remained on the client's balance, but since the player was banned for violating the rules of the platform, the winnings were subtracted.
The amount of deposits was 2360 EUR, however, we confirmed the player's cashout of 5000 EUR, so we fully refunded the amount of his deposits and added 2640 EUR as compensation.

Of course, we wanted to continue cooperation with our client, but there was a violation of the rules of the platform and the account was closed by the decision of the administration.

If you have additional questions, we will be happy to answer them.

AskGamblers
Posted on December 2, 2024

Dear 1Red Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

rotar86 Netherlands
Posted on December 2, 2024

There is no refund abuse,I never asked anything from 1red casino.
My account was fully verified with all documents requested.
I have all email correspondence with them.
I never asked 1red casino about refund.I always played with raw money, never chosed any bonuses.
I simply want to widrawal my balance,they asked all kind of documents,I provided everything ,they send me email confirmation that my account is fully verified and promised super fast widrawals.
Again,I never broke any terms and conditions of the casino and they didn't gave me till now any proofs!

rotar86 Netherlands
Posted on December 3, 2024

I've asked many advices everywhere and having all the proofs and conversations with them ,I see this situation like going to tank the car at the gas station,pay and after someone stop you and accuse you of stealing. The story with tricking the platform is so unrealistic,they simply blocked me because they don't want to pay winnings,this situation is so unfair,with all the proofs on my side they call me a cheater!!! Is embarrassing and very low from the casino side to trick clients like that .
They should pay the winings urgently!

rotar86 Netherlands
Posted on December 3, 2024

*our client created an account, made deposits, and used them, but was then closed by the platform due to the reason "refund abuse".* * The casino stated this,is a big lie!!!
I didn't used my funds all ,from my deposits I've win 33 thousands euro. And they accepted only 5 thousand euro widrawal after they blocked me !!!

rotar86 Netherlands
Posted on December 4, 2024

Right now all people can see the True face of an fraudulent casino,when is about a big amount of winnings they simply scam and trick clients...this is the perfect example!!

Posted on December 7, 2024

Dear AskGamblers Team,

We have contacted the platform to provide more detailed information. As soon as we receive a response, we will notify you via the email provided.

Thanks for your assistance.