I signed up for this casino for the high rating on askgamblers.
I insisted on submiting my documents when i started the account they refused saying they will only ask if they needed them.
After i started winning and requested a deposit they asked me to verify. Fine.
Anyway i deposited through upaycard and with upaycard you cannot deposit unless you are 100% verified.
So going to point i sent my documents and its been more than 24hours and chat agent denis is being extremely unrespectful to me
And verification team replys to me like robots when asking about updates they only say wait in line. Again i ask they reply wait in line. I go to the agent i tell denis i want to know updates he replies in a bad manner and attitude.
Then he tell me wait for an email ect ect
I then requested them to close my account for a day so they dont push me to keep playing and lose all my money they sent me a self exclusion. I said i dont want to self exclude i only want a day break until my account was verified. Again refused and i was asked to wait in line.
I started to not trust this comoany my account has 16800usd and im worried that theyl keep playing me until they take it all.
So please askgamblers help me here.