Roobet Sportsbook Complaints

Hello AskGamblers Team,

I would like to submit a complaint regarding Roobet Casino.

On January 28, 2026, I registered an account at Roobet and immediately completed the identity verification process by submitting my passport. My passport was successfully approved by the casino.

On the same day, I deposited $589 and started playing. After several bets, my balance increased to approximately $1,400.

On January 29, 2026, I requested a withdrawal. Shortly after that, the casino asked me to verify my address. I submitted my bank statements as proof of address. However, those documents were rejected.

After that, the casino restricted my account from placing bets and my entire balance was suddenly reduced to $0. My winnings and deposited funds were confiscated.

I contacted customer support multiple times asking for clarification, but they did not provide any clear explanation for confiscating my balance.

I believe this action is unfair because:

My identity verification (passport) was already approved before I deposited.

I deposited and played in good faith.

The casino confiscated my balance without providing a clear reason.

I respectfully ask AskGamblers to investigate this case and help resolve the issue with Roobet, including the return of my balance.

I can provide screenshots of my account, deposit confirmation, verification approval, and communication with support if needed.

Thank you for your assistance.

Best regards,

I am submitting this complaint regarding Roobet confiscating my winnings and closing my account without providing any clear explanation.

After playing on Roobet and winning, my account was suddenly closed by the operator. At the same time, all of my winnings were confiscated and only my initial deposit was returned.

I contacted Roobet support to request an explanation for this action, but I did not receive any response or justification for the confiscation of my winnings.

To the best of my knowledge, I did not violate any of Roobet’s Terms and Conditions. I used only one account and played normally on the platform.

While I understand that the operator may reserve the right to close accounts, confiscating legitimately obtained winnings without providing any evidence of rule violations is unfair.

I kindly ask AskGamblers to review this case and help resolve the dispute between me and Roobet.

Hello,

I decided to give a try casino Roobet.

I deposited some money and started playing on sports. I placed some bet.I also received the winning amount.But when I applied for withdrawal.My winning amount was deducted by cancelling the withdrawal.I want my winning amount.

Was waiting over 15mins and still pending my withdraw, then after some time I got my withdraw cancelled and I see in my balance ~$8000 missing.I messaged support and tried to see what's happening. Then they messaged me this.

“Hello,

We hope this message finds you well. We are writing to inform you that, effective immediately, sportsbook bets will no longer be available for your account.

We understand that this change may come as a surprise, and we apologize for any inconvenience. However, this decision was made after careful consideration.

What does this change mean for you?

You can play at Roobet on any other product, but not at sports events.

Please kindly note that you should refrain from opening new accounts at Roobet. Any attempt to open new accounts constitutes a breach of our Terms of Service and consequently entitles us to close all your new accounts and freeze your funds.

Once again, we apologize for any inconvenience this change may have caused and appreciate your understanding.”

They tell “we voided all your bets”, which they didn't do, they voided only the winning bet and didn't void the loss bet. Which is very very wrong from what they say and so scam. I messaged them about this and they just say “Do you have any other question or we can close this chat?” They are skipping what I tell.

I want that all my money gets back, what's wrong with them

Hello,

Today I decided to give a try casino Roobet.

I deposited some money and started playing on sports.

My first bet was exactly $1000 on 2.25x and my second was also $1000 on same match different market.

Then I deposited again around $1200 since none of my bets were settled.

After some time one of my bets got settled as loss and the other got settled as win (2.25x).

First before playing any more bets I wanted to test the withdraw so I had around $3700 and I sent a withdraw of $2000.

Was waiting over 15mins and still pending my withdraw, then after some time I got my withdraw cancelled and I see in my balance ~$1500 missing.

I messaged support and tried to see what's happening. Then they messaged me this.

“Hello,

We hope this message finds you well. We are writing to inform you that, effective immediately, sportsbook bets will no longer be available for your account, and your bets/wins will be voided, as per Clause 6.4 of our Terms of Service.

We understand that this change may come as a surprise, and we apologize for any inconvenience. However, this decision was made after careful consideration.

What does this change mean for you?

You can play at Roobet on any other product, but not at sports events.

Please kindly note that you should refrain from opening new accounts at Roobet. Any attempt to open new accounts constitutes a breach of our Terms of Service and consequently entitles us to close all your new accounts and freeze your funds.

Once again, we apologize for any inconvenience this change may have caused and appreciate your understanding.”

They tell “we voided all your bets”, which they didn't do, they voided only the winning bet and didn't void the loss bet. Which is very very wrong from what they say and so scam. I messaged them about this and they just say “Do you have any other question or we can close this chat?” They are skipping what I tell.

I want that all my money gets back, what's wrong with them!

Hello there,

I got a issue with Roobet, I tried to contact Casino Guru but they told me they are not interested in Sportsbook issues, that's why it took me so long to message to you.

I was looking for some trusted casino with good reviews and no issues with big payments since I'm a "highroller", my friend recommended to me Roobet, as he told me he never had any issues and he is there some really big rank and even in VIP thing.

I had this account from 2022 but I never gambled on it not even casino, it had $0 wager $0 deposit $0 withdraw. That's when I decided to do my first deposit and start playing for some time and I never had any issues, I withdrew $5K-$8K multiple times and never had any problem with them.

Until one day I decided to move my bets a bit bigger so I deposited $3,000 and $300 after 10min, and played a full bet on MLB'.

Later that day like 5/6 hours I deposited again $3,000 (the old bet was still pending since they didn't start) and played again full bet on MLB can't remember was it on same team or not but the bet wasn't the same as the previous one.

It got late and both bets were settled as wins since my team won.

That's when I got around $13,500 in balance, I tried to withdraw those.

After 30min of waiting for the payment to be sent I get a support message from one of the support telling me that I need to do Level 2 KYC (ID from both sides) and to send in the chat a selfie with the same ID holding in hand.

I did both, and Level 2 got successfully approved from them and now I'm waiting for the selfie to be approved I think.

Then after 12 hours I get again a message from other support team telling me this:

Hello,

We hope this message finds you well. We are writing to inform you that, effective immediately, sportsbook bets will no longer be available for your account, and your bets/wins will be voided, as per Clause 6.4 of our Terms of Service. Last Deposit amount will remain in your account.

​We understand that this change may come as a surprise, and we apologize for any inconvenience. However, this decision was made after careful consideration.

What does this change mean for you?

You can play at Roobet on any other product, but not at sports events.

Please kindly note that you should refrain from opening new accounts at Roobet. Any attempt to open new accounts constitutes a breach of our Terms of Service and consequently entitles us to close all your new accounts and freeze your funds.

Once again, we apologize for any inconvenience this change may have caused and appreciate your understanding.

And they cancelled my withdrawal, gave me $3000 (since that's my last deposit) and nothing more.

They accepted my ID I sent them and let me withdraw those $3000, any other message with them will be copy paste from the above I sent you nothing really more.

This is unbelievable that they when the withdrawals are smaller give them but once you win a bit bigger they just scam you. If I played some Tier 2/3 league I would say it was some odds issue but this was MLB.

Please resolve this with them.

I added 40k but was not credited ..

Support is not replying, please help. Also, they disabled my fiat deposits and withdrawals.

I have successfully deposited, but not showing in the account.

Please provide help to resolve this. I have not faced any issue before in any of the deposits, but this one doesn’t seem to be updating, and they always reply, but this time nobody is replying, something is shaky here ......

I had made good money, and after that this has started happening

Hello,

After winning bets on the Europa League, I tried to withdraw my funds, but the platform requested a second-step KYC verification.

I completed both step 2 and step 3 of the KYC process, but I still haven't been able to place new bets or withdraw my funds.

I contacted support via chat, and they requested a selfie while holding my documents. I sent the selfie, but after waiting for 50 hours, my account is still restricted — I can’t access sports betting, deposits, or withdrawals. Only the casino section is available to me.