Complaint #24 Roobet Sportsbook

Voided bets on top level tennis tournaments after finishing

By Lusisisipipi

6 months ago

Hello, dear askgamblers team and users!

I would like to ask your help and share my negative experience of using roobet sportsbook.

Registering on Sunday 23 November 2025 at roobet platform I could not imagine in which game I was taking part in. I deposited two times (1499.43 and 1997.73 usdt). I made first bet on football Bundesliga game between st. Pauli and Union Berlin on the first time handicap (0) for Berlin. It was winning. And my balance was increased correctly.

During the time I was placing bets on tennis ATP challengers tournaments Temuco, Athens 2, Maia and WTA Buenos Aires Challenger. It was lucky Sunday, almost all my bets were calculated successfully. I made withdrawal, received my money and made the withdrawal again but receive at that time the message from support manager asking provide them with some photos of document and selfie. Provided required photos I was waiting my withdraw and received the message from support again. The text said due to 6.4 rule my bets were voided. What? I do not understand how the decision was made. Because I made bets on Bundesliga, high level tennis tournaments ATP and WTA. I made not one or two or three bets. Yes, I analysed the games and my choice was not random, it was lucky day and I won over 4000 usdt but I do not admit that my bets are not fair. That games were open on many casino and bookies. The high rank championships is proving legal bets.

My winnings were deducted by an admin. And I am confident in that is not fair. Please help to get to the bottom of the problem. That’s just mistake of one person by their side. It cannot be fair.

Kind regards,

One of gamblers.

Disputed sportsbook Roobet Sportsbook

Reason Void bet

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Roobet Sportsbook

• Representative

5 months ago

Dear AskGamblers,

We have sent an email with the evidence.

Thank you.

AskGamblers

• Support Team

5 months ago

Dear Roobet Sportsbook,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Roobet Sportsbook

• Representative

5 months ago

Dear AskGamblers,

Please find below the relevant facts regarding this case.

The player's activity on the website, presented itself as suspicious. Consequently, our team approached our sportsbook provider to perform gameplay checks on the player activity and confirm if any kind of suspicious activity was happening on the player account. After completing its assessment, the provider confirmed that the user has been engaging in abusive odds betting.

As you may know, engaging in any form of abuse or manipulation is not accepted by casinos and constitutes an abusive behaviour that breach of the Clause 8.22 of Roobet’s Terms of Service, in which the player explicitly warranted not to engage in any fraudulent, collusive, manipulative, or otherwise unlawful activity in connection with any games or services offered on our website.

Therefore, in accordance with clauses 6.1 and 6.4, we voided the player’s bet and suspended their access to our sportsbook.

Unfortunately, due to an error, the wrong amount was removed from the player's balance. Kindly note that this has been corrected, and the player have been informed.

Kindly let us know if you need any further clarification.

Roobet Sportsbook Complaint Stats

Resolved 12 / 12

Avg. Amount $955

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Roobet Sportsbook Complaints

See all complaints for this sportsbook

Confiscated my balance after requesting address verification

Hello AskGamblers Team,

I would like to submit a complaint regarding Roobet Casino.

On January 28, 2026, I registered an account at Roobet and immediately completed the identity verification process by submitting my passport. My passport was successfully approved by the casino.

On the same day, I deposited $589 and started playing. After several bets, my balance increased to approximately $1,400.

On January 29, 2026, I requested a withdrawal. Shortly after that, the casino asked me to verify my address. I submitted my bank statements as proof of address. However, those documents were rejected.

After that, the casino restricted my account from placing bets and my entire balance was suddenly reduced to $0. My winnings and deposited funds were confiscated.

I contacted customer support multiple times asking for clarification, but they did not provide any clear explanation for confiscating my balance.

I believe this action is unfair because:

My identity verification (passport) was already approved before I deposited.

I deposited and played in good faith.

The casino confiscated my balance without providing a clear reason.

I respectfully ask AskGamblers to investigate this case and help resolve the issue with Roobet, including the return of my balance.

I can provide screenshots of my account, deposit confirmation, verification approval, and communication with support if needed.

Thank you for your assistance.

Best regards,

Resolved

Confiscated my winnings and closed my account without explanation

I am submitting this complaint regarding Roobet confiscating my winnings and closing my account without providing any clear explanation.

After playing on Roobet and winning, my account was suddenly closed by the operator. At the same time, all of my winnings were confiscated and only my initial deposit was returned.

I contacted Roobet support to request an explanation for this action, but I did not receive any response or justification for the confiscation of my winnings.

To the best of my knowledge, I did not violate any of Roobet’s Terms and Conditions. I used only one account and played normally on the platform.

While I understand that the operator may reserve the right to close accounts, confiscating legitimately obtained winnings without providing any evidence of rule violations is unfair.

I kindly ask AskGamblers to review this case and help resolve the dispute between me and Roobet.

Resolved

Please process my refund immediately

I am writing to formally lodge a complaint regarding my account. Despite winning my sports bet, Roobet has refused to honor the wager and has failed to refund my $5,000 deposit for over three days.

I have contacted support multiple times, but I keep receiving the same scripted response that it will take 24 to 48 hours. This timeframe has already passed, and no action has been taken.

I demand the immediate return of my $5,000 deposit. If this issue is not resolved within the next 24 hours, I will be forced to escalate this matter by filing a formal complaint with the relevant licensing authorities and sharing my experience on major gambling watchdog forums.

Please process my refund immediately.

72h left

$5,000

Withdrawal function disabled and funds disappeared

Hello,

I recently decided to try a new casino and sportsbook after reading many positive reviews about Roobet. I registered and made an approximate deposit of €2,700, then placed several bets on different matches.

When I later attempted to make a withdrawal, it was not processed and shortly after, the withdrawal function on my account was disabled without any explanation. I also noticed that some of my bets, which had already settled as winning, were later changed to voided, even though the events were completed and the results were clear. In addition, the sportsbook section suddenly became unavailable on my account.

I contacted live chat support, who told me to wait while they investigated the issue. Later, I received a message informing me that sportsbook betting would no longer be available for my account. When I checked my transaction history, I found an “Admin Modify” of €1,557.38, again without any explanation or justification.

I tried several times to reach out to Roobet to resolve the situation amicably, but they never explained why my winning bets were voided or why €1,557.38 was removed from my balance.

I confirm that I did not violate any of the casino’s terms and conditions. I did not engage in arbitrage or any prohibited betting strategy — I simply placed standard bets on various games.

I am ready to provide any required documents or evidence. I have attached a screenshot showing the “Admin Modify” transaction.

Thank you for your assistance.

Resolved

Withdraw rejected and funds removed

Hello,

I am reaching out because Roobet deducted €1631.07 from my account without giving any explanation.

I received a message from them stating that sportsbook wagers were suddenly disabled on my profile and that my bets and winnings had been voided in accordance with Clause 6.4 of their Terms of Service. No additional details were provided to justify this action.

I contacted their support team several times to ask for clarification, but they refused to provide any reason for their decision.

I would like to emphasize that I have complied with all of their terms and conditions.

I am attaching evidence, including screenshots of my deposits and the “Admin modify” section showing the balance adjustment. I am also including one example of the cancelled bets taken directly from my account.

Thank you for your assistance.

Resolved

Removed of my funds without reason

Hello,

I am writing to you today because Roobet removed the funds from my account without providing any explanation.

They sent me an email stating the following:
"We hope this message finds you well. We are writing to inform you that, effective immediately, sportsbook bets will no longer be available for your account, and your bets/wins will be voided, as per Clause 6.4 of our Terms of Service."
Despite several attempts to discuss this issue via their chat support, they refused to give me any reason for this decision.

I have not breached any of their terms and conditions.

Please find attached all of the bets I placed, screenshots of my deposits, and the “Admin modify” section showing where the funds were removed from my account.

Thank you.

Resolved

Voided Bets and Unexplained Removal of Funds from Roobet

Hello,

Last Saturday, I decided to try a new casino and sportsbook after seeing many positive reviews about Roobet. I registered and made a deposit of approximately €2,600. I placed several bets on different matches.

Later in the day, I tried to make a withdrawal. It was not processed immediately, and shortly after, the withdrawal request was cancelled without explanation. I also noticed that some of my bets that had already finished and were marked as winning were later changed to voided, even though the events were completed and the results were clear. In addition, the sportsbook section suddenly became unavailable on my account.

I contacted the live chat support, who told me to wait while they checked the situation. Later, I received a message saying that sportsbook betting would no longer be available for my account. When I checked my transaction history, I saw an “Admin Deduct” of €2,218, without any explanation or justification.

I tried several times to contact Roobet and resolve the situation amicably, but they never explained why my winning bets were voided or why €2,218 was removed from my balance.

I confirm that I did not violate any of the casino’s terms and conditions. I was not involved in arbitrage or any prohibited betting strategy. I simply placed normal bets on different games.

I am ready to provide any required documents or evidence. I have attached a screenshot showing the “Admin Deduct” transaction.

Thank you for your assistance.

Resolved

Roobet Confiscated 6000EUR in Legitimate Winnings Without Valid Reason

Dear AskGamblers,

Roobet has confiscated my legitimate winnings of €6,000 without giving any valid reason. My account was verified, and I followed all their Terms and Conditions. Despite multiple attempts to contact support, I only received vague replies, and my funds remain withheld.

I request your assistance in recovering my winnings and ensuring fair treatment. I can provide all relevant evidence, including screenshots and correspondence, upon request.

Resolved

€6,000

Winning amount deducted, no reason

Hello,

I decided to give a try casino Roobet.

I deposited some money and started playing on sports. I placed some bet.I also received the winning amount.But when I applied for withdrawal.My winning amount was deducted by cancelling the withdrawal.I want my winning amount.

Was waiting over 15mins and still pending my withdraw, then after some time I got my withdraw cancelled and I see in my balance ~$8000 missing.I messaged support and tried to see what's happening. Then they messaged me this.

“Hello,

We hope this message finds you well. We are writing to inform you that, effective immediately, sportsbook bets will no longer be available for your account.

We understand that this change may come as a surprise, and we apologize for any inconvenience. However, this decision was made after careful consideration.

What does this change mean for you?

You can play at Roobet on any other product, but not at sports events.

Please kindly note that you should refrain from opening new accounts at Roobet. Any attempt to open new accounts constitutes a breach of our Terms of Service and consequently entitles us to close all your new accounts and freeze your funds.

Once again, we apologize for any inconvenience this change may have caused and appreciate your understanding.”

They tell “we voided all your bets”, which they didn't do, they voided only the winning bet and didn't void the loss bet. Which is very very wrong from what they say and so scam. I messaged them about this and they just say “Do you have any other question or we can close this chat?” They are skipping what I tell.

I want that all my money gets back, what's wrong with them

Resolved

Roobet Bets voided

Hello,

Today I decided to give a try casino Roobet.

I deposited some money and started playing on sports.

My first bet was exactly $1000 on 2.25x and my second was also $1000 on same match different market.

Then I deposited again around $1200 since none of my bets were settled.

After some time one of my bets got settled as loss and the other got settled as win (2.25x).

First before playing any more bets I wanted to test the withdraw so I had around $3700 and I sent a withdraw of $2000.

Was waiting over 15mins and still pending my withdraw, then after some time I got my withdraw cancelled and I see in my balance ~$1500 missing.

I messaged support and tried to see what's happening. Then they messaged me this.

“Hello,

We hope this message finds you well. We are writing to inform you that, effective immediately, sportsbook bets will no longer be available for your account, and your bets/wins will be voided, as per Clause 6.4 of our Terms of Service.

We understand that this change may come as a surprise, and we apologize for any inconvenience. However, this decision was made after careful consideration.

What does this change mean for you?

You can play at Roobet on any other product, but not at sports events.

Once again, we apologize for any inconvenience this change may have caused and appreciate your understanding.”

I want that all my money gets back, what's wrong with them!

Resolved

$3,700