Winning amount deducted, no reason

Hello AskGamblers Team,

I would like to submit a complaint regarding Roobet Casino.

On January 28, 2026, I registered an account at Roobet and immediately completed the identity verification process by submitting my passport. My passport was successfully approved by the casino.

On the same day, I deposited $589 and started playing. After several bets, my balance increased to approximately $1,400.

On January 29, 2026, I requested a withdrawal. Shortly after that, the casino asked me to verify my address. I submitted my bank statements as proof of address. However, those documents were rejected.

After that, the casino restricted my account from placing bets and my entire balance was suddenly reduced to $0. My winnings and deposited funds were confiscated.

I contacted customer support multiple times asking for clarification, but they did not provide any clear explanation for confiscating my balance.

I believe this action is unfair because:

My identity verification (passport) was already approved before I deposited.

I deposited and played in good faith.

The casino confiscated my balance without providing a clear reason.

I respectfully ask AskGamblers to investigate this case and help resolve the issue with Roobet, including the return of my balance.

I can provide screenshots of my account, deposit confirmation, verification approval, and communication with support if needed.

Thank you for your assistance.

Best regards,

I am submitting this complaint regarding Roobet confiscating my winnings and closing my account without providing any clear explanation.

After playing on Roobet and winning, my account was suddenly closed by the operator. At the same time, all of my winnings were confiscated and only my initial deposit was returned.

I contacted Roobet support to request an explanation for this action, but I did not receive any response or justification for the confiscation of my winnings.

To the best of my knowledge, I did not violate any of Roobet’s Terms and Conditions. I used only one account and played normally on the platform.

While I understand that the operator may reserve the right to close accounts, confiscating legitimately obtained winnings without providing any evidence of rule violations is unfair.

I kindly ask AskGamblers to review this case and help resolve the dispute between me and Roobet.

Hello,

Today I decided to give a try casino Roobet.

I deposited some money and started playing on sports.

My first bet was exactly $1000 on 2.25x and my second was also $1000 on same match different market.

Then I deposited again around $1200 since none of my bets were settled.

After some time one of my bets got settled as loss and the other got settled as win (2.25x).

First before playing any more bets I wanted to test the withdraw so I had around $3700 and I sent a withdraw of $2000.

Was waiting over 15mins and still pending my withdraw, then after some time I got my withdraw cancelled and I see in my balance ~$1500 missing.

I messaged support and tried to see what's happening. Then they messaged me this.

“Hello,

We hope this message finds you well. We are writing to inform you that, effective immediately, sportsbook bets will no longer be available for your account, and your bets/wins will be voided, as per Clause 6.4 of our Terms of Service.

We understand that this change may come as a surprise, and we apologize for any inconvenience. However, this decision was made after careful consideration.

What does this change mean for you?

You can play at Roobet on any other product, but not at sports events.

Please kindly note that you should refrain from opening new accounts at Roobet. Any attempt to open new accounts constitutes a breach of our Terms of Service and consequently entitles us to close all your new accounts and freeze your funds.

Once again, we apologize for any inconvenience this change may have caused and appreciate your understanding.”

They tell “we voided all your bets”, which they didn't do, they voided only the winning bet and didn't void the loss bet. Which is very very wrong from what they say and so scam. I messaged them about this and they just say “Do you have any other question or we can close this chat?” They are skipping what I tell.

I want that all my money gets back, what's wrong with them!