RocketPlay Casino

I signed up for, got fully verified and then made many deposits totalling 8k to this casino. I won and lost, finally setting on withdrawing 7k via 3 deposits. One on July 27, the other 2 on July 29. They were accepted and went to processing status. Where there’s been no movement. This is where things get interesting, I have several chat agents telling me 1-3 days to wait for interact withdrawal, another telling me 7. And nobody wanting to inquire. Today is day 5 and once again, I was told to wait.
This feels like a delay tactic. I’ve played at many casinos and all previous Interac withdrawals are done almost immediately.

kr25,000

Delayed payment of 7k

Losses caused by a self exclusion that could be easily lifted

$7,000

Dear Sir or Madam,

On July 19, 2025, after a win, I placed a one-month self-exclusion at RocketPlay Casino. Due to my gambling addiction, I immediately attempted to cancel this exclusion — and unfortunately, it was very easy to do. I was simply able to click “delete,” and by July 20, 2025, my account was reactivated.

Following that, I deposited approximately €5,800 and lost everything. I am truly desperate, as I urgently need this money. In my opinion, it is highly irresponsible that I was able to lift a time-limited self-exclusion so easily by myself. This has nothing to do with proper player protection, and I am asking for your help in getting the money back.

I hope you agree that the casino acted improperly in this matter and failed to take player protection seriously. Please, I kindly ask for your assistance.

As evidence to support these claims, I am attaching several screenshots. These show my account details at RocketPlay, the deposits made after the self-exclusion was lifted, and the emails I received — one confirming the creation of the timeout, and another the following day confirming that it was canceled.

In conclusion, I would like to emphasize that it should not be possible to cancel a self-exclusion so easily. The purpose of self-exclusion is to protect players like me. If I can simply remove it myself, it becomes completely ineffective. I hope you understand this and can help me recover the losses caused by the casino’s failure to uphold proper responsible gambling practices.

Kind regards,

< full name removed >

Withdrawal cancellation 2000 NZD

My verification process has been accepted on this website.

I have tried different attempts to withdraw my funds, but it keeps coming back “Withdrawal Cancelled” and says for me to withdraw to the payment method I used to deposit. So I tried this again, then it was declined again.

I have just put a request through to withdraw via bank transfer and am awaiting a response, but I am putting through this complaint to have the issue resolved so I can receive my funds.

I have emailed you multiple times about withdrawal, but no response.

Please kindly resolve the issues on this website for the withdrawal.

Please, Rocketplay, it really needs to be sorted as it can be frustrating for me and a lot of other players with the same problem.

Rejected

$2,000

They blocked the account and do not pay the deposit and winnings

Hello. About 4 weeks ago I registered and decided to play at Rocketplay casino. I made a deposit of $1,000, played and won $4,000 with small bets. I put money up for withdrawal and they cancelled the withdrawal and asked me to send documents for verification, I sent everything that was required and the verification lasted about 2 days, then I received a letter that my account was verified and I could withdraw money. I put money up for withdrawal a second time and I received a letter that my withdrawal was approved and the funds would be credited to the specified wallet within 24 hours. But more than 24 hours passed and no money was received. I wrote to support and they replied that my withdrawal was still being processed and I had to wait some more. After some time, I decided to log into my account and imagine my surprise when I logged into my account, I saw the inscription your account is blocked. I started writing to support and they replied that your account was closed based on rules 11.3. I asked to provide the exact reasons (because I was completely confused and simply did not understand the reason for the blocking, I read all the rules and conditions of the casino and once again made sure that I did not violate anything). I also asked when they would withdraw the money from my account? Support replied that I needed to go through verification again, under the fictitious pretext that my full name was not indicated in one of the documents (before that they sent me a letter that my account was fully verified), I checked all the sent documents again and my full name was visible everywhere. But I went to meet them, thinking that incompetent people work in the support service and for several days I sent documents, selfies with documents, selfies with documents and signs, etc. (and each time they hypocritically wrote that you are one step away from completing verification) As a result, two days ago I received a letter that, based on some point of the rules, Player Account and suspend and/or cancel all payouts to the player. Without explanation, without violating any rules on my part, they stole both my deposit and my winnings.I have selected 9 screenshots that show the chronology of events. I also have screenshots of the correspondence in the online chat (there are many of them) which show the full picture of what happened.

Ivan Ivanov

I deposited $30 and the money was gone from Paysafe and not credited to my account.

$4,336

I deposited $30 on the 16th April via Paysafe to rocketplay.com the money was gone from Paysafe and not credited to my account. I've made numerous pleas with them to remedy this and have contacted Paysafe with no response after numerous attempts and nothing in return.

I'm very frustrated at this I am a very loyal player and find it very frustrating also with contacting Paysafe as they have limited options in doing so.

The casino should refund me and they can get compensation from paysafe as paysafe work for them as a payment provider.

RocketPlay does not want to verify my account

$30

I had a very bad experience with RocketPlay casino.

I opened an account, deposited money, got the bonus and after playing some slots I hit a $1500 prize after which when I tried to make a withdrawal I was asked for every possible kind of documentation which naturally I provided.

My account is verified and after that, they asked for a selfie which I also made and loaded then again my withdrawal was not processed.

Now they are asking for a selfie with my eyes moving or showing an eye movement. This is when I lost all my sanity and I do not understand how someone can be so manipulative in order not to pay me my winnings. Has anyone gone thru a similar hardship?

Please advise

Rejected

$1,500

False and misleading information about Valentine's Day

Hi I was congratulated on a prize and then denied and told it was a mistake.

I feel mislead I have deposited a lot of money into Rocketplay and have not made a withdrawal and it has left me thinking if I won big they would say the same that it was a mistake apologize but still keep all the money I deposited.

I feel scammed and hurt.

Balance was reduced from €5.700 to 700 after meeting wagering requirements

On june 15th i received an promotional-offer from RocketPlay. The offer was available after login without entering any specific code or similar while depositing.

Before i made the concerned deposit I studied the T&C's (https://rocketplay.com/de/bonus-terms-and-conditions) to make sure i fully understand the conditions which are attached to the previously received promotion.
I was not able to find a max cashout for this certain promotion, not in the E-mail I received, nor anywhere on the Site itself. Only max. bonus amount, max. bet, and wagering itself we're transparent and clear.

Wagering requirement was a little over 12k, which I managed to achieve. At this moment my balance was up to approximately €5.7k - after the last spin to fulfill the wagering-requirement was done, my balance was reduced automatically to €700.

Immediately I approached a support-agent via livechat, which was not as supportive as i expected. The agent told me that us, as users, need to contact Livechat and ask for the specific bonus conditions - never heard of such a thing before. Within the conversation i asked for my complaint to be submitted to the management of RocketPlay. The answer I received is similar to the one from the support-agent i received earlier in live-chat, which is clearly not acceptable for me.

A user needs to be informed about the particular conditions of a promotion within the promotional-mail itself or the websites t&c's. This was obviously not the case, so I have to consider this as false advertising.

I kindly ask the management of RocketPlay to reply to my complaint, respectively to restore my balance of round about 5.700 €

chat-transcript, mail from management-staff and promotional mail are already attached.

Took my funds after wagering requirement has been met

€5,700

Good day,

I made a deposit on the 23..2.2022 using the bonus code I have receive.

As always I went through the T&C to make sure there are no issue while wagering the balance. I could not find a max possible winning after wagering anywhere, not on the E-mail I have receive or on the T&C or anywhere under my bonus profile.

Once I have completed the wager, to my surprise around 1100 Euro has been removed from my balance, I contacted the support ASAP. In which he told me he can see in "his" panel that there is only a possible winning of x2 of bonus amount(on a x40+ wager req. or something, which is absurd). I told the supporter that there is ZERO info for the client to see that there is a max winning amount from this deposit bonus anywhere and if there was, nobody would bloody make a deposit to wager a x40+ fold for just a messy double the bonus deposit winning.

It's clearly false advertising and the client NEED to be inform if there is such a max winning T&C, but in this case there just wasn't any, any that's possible for the client to see, to read and agree to it.

Since it is not within the supporter decision to return the removed fund to my balance, I would like to publish the complaint to get in contact with the casino manager and also to have my missing 1100(possibly even a bit more, since it happened unexpected, but whatever.)

I'm attaching the files of the E-mail promotion, balance status and the conversation with the supporter.

Looking forward to RocketPlay Casino reply.

Best regards.

*Support chat file order: 7 - 6 - 5 - 4 etc.

€1,116

RocketPlay Casino Complaint Stats

Resolved 9 / 9

Avg. Amount $2,584

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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Top reviews from our players

kaltang1985

10/10

The reviewer notes being a long-time, loyal player of the platform over many years, indicating that the casino previously offered a highly engaging environment capable of retaining dedicated users over an extended period.

The gaming experience has become increasingly frustrating due to a noticeable lack of consistency and transparency. The platform suffers from ongoing technical issues and instability, including frequent glitches, unexpected game reloads, and sudden interruptions that severely disrupt active gameplay. These recurring performance problems make the platform feel unreliable and raise concerns regarding the fairness and overall operational integrity of the games.

Noted. Impressions like yours go straight to the team — we take them seriously.

RocketPlay Casino 4 weeks ago

Sgrisky

10/10

This site is really good, has a great win rate and quick withdrawals—just what you want from a casino. And also great bonuses. I highly advise using this casino.

We’re so glad you’re enjoying RocketPlay! Best of luck in your games, and may fortune always be on your side.

RocketPlay Casino 1 month ago

lukalurt44

9/10

Perfect site with all slots, and it is easy to both deposit and withdraw. It is even better that this site takes both crypto and cards, as there are not many sites that do that.

We're over the moon to hear you're enjoying RocketPlay! Wishing you luck and endless opportunities to skyrocket your wins!

RocketPlay Casino 1 month ago

driley

4/10

This casino started well and ended terribly. Good wins to start - regular player so leveled up quickly. When I got to the VIP level qualifying for a VIP Manager one was not assigned till 38% through the level after asking support 3 times. That manager then said nothing could be done to remedy the time without one. Bonuses have been bad with thousands in deposits to be told my account still doesn't qualify for anything based on automatically issued bonuses such as 10 cent free spins returning even less. Service is also pretty bad and nothing done when when the casino is at fault for not providing what they promise. No longer recommending to friends.

Our apologies for any frustration this may have caused. Please contact our support team, and we’ll work quickly to resolve the issue.

RocketPlay Casino 1 month ago

Plume23

10/10

Hi! RocketPlay is a good, safe place to play, and I highly recommend this site. The withdrawal process is fast, which is awesome, and the customer support is very quick with a response.

There is not much I dislike. If I had to say something, maybe it is the lack of no-deposit free spins promo codes. But other than that, I like it all—the withdrawal process, the games, all of it!

Your kind words have us over the moon! Keep exploring the RocketPlay cosmos, and may your luck be as infinite as the universe!

RocketPlay Casino 1 month ago

Johnnyjeri

10/10

Latest games with slots, tables and sports. Wide range of Tournaments and a great VIP program with personal VIP manager that rewards players loyalty with cashback and other weekly bonuses.

Your feedback lights up our universe! Thank you for choosing RocketPlay, and may your gaming victories shoot for the stars!

RocketPlay Casino 2 months ago

Scorpianqueen

5/10

Overall this is a good casino. Its easy-to-use, quick deposit and withdrawal methods and good customer service. A large variety of different slot games available.

Theres nothing that I particularly dislike about this casino as said above an easy straight forward site to navigate with good customer service so no negative feedback

Thank you for taking the time to share your feedback. We're dedicated to improving for you and all our players, so you can enjoy a stellar adventure with RocketPlay!

RocketPlay Casino 2 months ago

Kcos1

10/10

The best is the easy deposit and cashout is fast, the support is very helpful and really wants to help you. They are very nice. Boni and i never had any issues with Rockeplay.

Your kind words have us over the moon! Keep exploring the RocketPlay cosmos, and may your luck be as infinite as the universe!

RocketPlay Casino 2 months ago

Terrikendra

9/10

I love rocket play. It is very user friendly and they have all my favorite games. The chat team are always fantastic to speak with. I especially love the no deposit sign up bonus, a nice little added incentive. Highly recommend.

We're over the moon to hear you're enjoying RocketPlay! Wishing you luck and endless opportunities to skyrocket your wins!

RocketPlay Casino 2 months ago

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