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Many players express disappointment with the casino's handling of player retention and loyalty, feeling undervalued despite their regular deposits. Additionally, there are concerns about the clarity of the VIP program and the strict monitoring of bonus usage, which can lead to account bans for perceived bonus abuse.
Top Reviews From Our Players
I wanna say thanks to Winz Casino for easy registration process! Also, I asked the customer service about the welcome bonus and they gave me the bonus code right away. It's my first time seeing different bonus offers for slots, live casino, and sports. Just wow. So far, I'm enjoying my free spins and haven't even used everything. Thanks Winz Casino!
First time I saw a Thai roulette version ever, and it's here at Winz! Huge clap for this platform for curating such an extensive roulette selection that truly caters to players worldwide. Leaving 9 stars here for winz.io casino!
Some roulette variants have slower loading times than others. It would be better if all roulette had a seamless loading and playing experience. But all in all, it's a commendable roulette offering.
I use quite a lot of payment methods and so far, by using ecopayz, mastercard, bitcoin as withdrawal options, my experiences have been very seamless. The transaction is almost instant so I wasn't stressed out. It's actually the same for the deposit process so I really commend Winz for that, keep up the great service!
Winz.io has a refreshingly simple catalogue of games to recommend as the 'most popular'. I've played Book of Dead but lately, I also found myself winning a lot at Winz to the Moon. I have plans to become a VIP. Just need a little more time with the casino to see if the $2500 will be worth it but I'm already leaning towards 'yes'.
Playing roulette has never been this satisfying! Whenever I play this game, it's always the same but with winz, they actually have a roulette with up to 2000x free bonus. I was shocked at first but then proceed to try it and I am just so amazed!
Will definitely no longer play roulette in any other platform but winz!
It's been a while since my last review just thought I'd do an update I am pleased to say that things have vastly improved and I am very happy with Winz.IO Casino Customer Service is top notch. All games run smoothly, and Payments are extremely fast. It truly is a pleasure being a member of your establishment.
There are currently no issues I can think of that I can make mention of the casino really has turned up the heat in all areas. I'm quite picky when it comes to my casino's and this one I cannot fault in any area.
Winz.io has been incredible every time I've played on it. I love that there is a high withdrawal limit and I can see there are bonuses from the start. It's a reliable online casino that I could keep navigating and I can expect high-quality content.
I am a big fan of what is going on with Winz.io but there are some nitpicks I can look at like issues with some people's payments. I hope it can continue to improve because I don't like seeing this going down well.
I’m honestly just here because of the welcome match deposit with free spins and cash bonus. I maxed the $500 and it was the best decision I’ve made thus far because I was able to take home $210.59 net profit! I can only imagine how much I’d get from the daily cashback!
Withdrawal delays. I had to contact customer support on a handful of occasions just to make sure that I was getting my money. So far, I have never had a forfeited withdrawal but I would appreciate shorter waiting time for withdrawals.
So far, my experience with Winz.io has been incredible. They have high withdrawal limit and I didn't encounter any trouble in withdrawing my winnings. It was smooth and fast! Love that they support multiple currencies and very clear with their terms like the min and max limits.
Winz.io didn't leave anything to the imagination. If I want something, I get it. There's the games from the software providers I follow and promotions with match deposit. Customer service takes an hour to respond at most in my case and the transactions are reliable as far as I can tell.
Updates happen frequently even though there aren't much changes to the system. or at least I don't notice them. It would be nice if it could update in the background rather than notify me so I don't break my momentum while playing.
I love Winz.io because I got generous bonuses from the jump. I can keep playing all the time because I built a solid foundation from that. There are plenty of games to play too which is huge for a person who wants to keep winning rewards from games.
This is one of the most reliable online casinos I've played on but I can nitpick from time to time. I do think that withdrawal issues should be fixed because there are people struggling with it. At the same time, I hope bonuses are given to everyone.
What I love the most about Winz.io is that they offer up to $5,000 or 160 mBTC bonuses to new users. The site also offers a bonus of up to $500 and a free bet when you wager on its sports betting options. Ever since I saw Winz.io's generous bonuses, the site immediately became my go-to betting site.
As much as I love the bonuses offered by Winz.io, I just wish they make their terms and conditions as well as wagering requirements easier to understand. As a player who loves taking advantage of bonuses, easy-to-understand T&Cs are very much appreciated.
Didn't find anything good about this site. They are real scammers! They don't withdraw my money, they make up various difficulties so that I lose everything.
This is 100% the worst casino I've ever played at!!! I tried to withdraw an amount that was less than my deposit and they rejected the withdrawal. Then they asked to go through verification. I verified my identity but there was a problem with the address. THEY DON'T ACCEPT MY BANK STATEMENTS AND CERTIFICATES! They say they have to be given to me by hand in the bank and not older than 3 months, but I don't have such statements, besides, I don't live at the address now and work in another city. They refuse to give me back my deposit! Look, I didn't even win anything from them!!! Scammers!
Once again, I didn't win anything from them, but made an impressive turnover. And they can't withdraw my measly $20. That's ridiculous! I will leave this review on as many resources with casino reviews as possible.
UPD: They finally accepted one of my references. But now there is a new problem - they ask me to make a screenshot of the address from which I sent money to their website. But after all, this is impossible if you use a crypto exchange or other service that is not a cold wallet. When you send money from an exchange, the exchange sends it from its hot wallet, and the team of this scam site asks me to take a screenshot of that wallet inside the exchange I sent money from. In your opinion, is this possible? No!!! I can only make a screenshot of the address for the deposit on the exchange, I can't see the hot wallet of the exchange there.
Fast withdrawals sometimes. 24/7 live chat. Slots and live game shows are available. Easy to navigate and request withdrawals. Nothing more to add here.
There are a lot of bad things about this casino. For example you can deposit thousands and thousands in a week and if you'll ask for a bonus they'll go ahead and say a bonus is not available. Cashback is never given, you have to be v.i.p. They want proof of everything and if not they won't payout. The worst thing about it is that they don't care if you lose they just want the money. The least they can do is offer cashback or bonuses. And even (on rare occasions) that they give you a bonus it's literally 20 free spins which 10-15 of those spins are zero winnings and you'll finish the spins with 10-30 cents winnings. Also, they require verification for each payment method that you use.
In terms of operations things don't get much better than Winz.io Casino is very impressive around smooth play, a huge selection of games, the website and gui interfaces are well coded, customer service is top class, and payment options are very flexible.
For my total satisfaction the issue involving card payments needs to be resolved I was basically forced to make a bank withdrawal recently and waited for feedback on the maintenance that was reported about the provider of payments just please get things fixed small detail really and I'll be happy to report back to my following thank you for your time.
Dear Astaroth, Thank you for the great review. Noted and appreciated! Unfortunately not always possible to withdraw to a bank card and that's why we offer bank withdrawals. Alternatively, I'd recommend trying deposits and cashouts with cryptocurrencies. It is fairly easy, and, as we have in-game currency conversion, you can deposit with USDT or BTC and play in NZD. Best Regards, Ronald
I am a player at Winz.io for 2 years, and I really love a few things about this casino. First of all, I love no wagering free spins, and at Winz.io you can claim them every week just for making a small deposit. Also, whenever I request a withdrawal, I am receiving it within 30 minutes or so, even though I am not a VIP player. I will also mention the friendly customer support agents that, whenever I had a question regarding bonuses, they were very helpful. Lastly, I will mention that Winz.io has a sportsbook, which I occasionally use to place sports bets.
Personally, I don't see anything bad about Winz.io casino and I would recommend to everyone that loves to gamble with crypto. Also, I have never had an issue there of any kind, which is very important to me.
Definitely not a bad casino. I like freespins without wagering, a large library of providers and games. intuitive navigation. There are tournaments and lotteries, which is also not bad
But there are big minuses, if you run into any problem, I feel sorry for you! because this is the only place where it's okay to turn off live chat))) very strange, but it is! I can already see a rep writing that there was a glitch on the site, it's not true! you turn off support a lot. After you email them, you'll get a standard unsubscribe and that's it too) wait until they're in the mood to respond to you.
Winz casino is undoubtedly the best casino out there. They have a huge slot catalogue that gives you more than 5000 games from 70+ slot providers.
The casino has a sportsbook as well where you can place bets on more than 20 sports with great odds. The casinos welcome package is unique as they give you wager free spins.
The casino gives you free spins twice a week and they are all wager free too.
The casino beats any other casino that boasts of fast payouts as they literally process payments under 5 minutes.
The casino has a great support staff who are at your service 24x7.
The casino also has a dedicated casino representative Zuri on our AG forum so if you have any questions please come to AG forum.
Dear Blackjax, Thank you so much for the kind words and your support. We work hard every day to make sure your experience is optimal and will keep doing so 24/7/365 :-) Best Regards, Ronald
They have the fairest approach to bonusing ever! You do not need to wager any free spins winnings you get there. It's amazing! I am happy to see that there is sportsbook too.
There is no loyalty program to progress. I cannot add more here, since my experience was very good. Especially, I liked the speed they processed my withdrawal.
cool casino!!!!! deposited 2k - cashed out 5k in no time!!!! Huuuge selection of games, perfectly optimized for crypto, friendly VIP support!! keep it up guys, love ya!!!!
Nothing just nothing!!!!! I loved just everything about this casino and especially cash out time was under 10 minutes!!!!!!!!! Will definitely keep on playing here!!!!
This is the best online casino of all time I would say it’s better than any brick and mortar casino. Verification is smooth and seem less. Withdrawals are fast. The support staff are always helpful 24 h a day 7 days a week.
If you have any issues they do everything they can to help.
There’s no complaints here this is the best place to play hands down.
I cannot say anything bad about this place it’s the best.
Dear OGOXZ, Thank you, so much for your feedback! We are very happy you liked it and I will pass the compliments to the team. Warm Regards, Ronald Winz.io
Very good game selection. Quick response from customer service.
Works technically well, clearly structured, good bonus program and fair bonus conditions.
Gin, thank you! We are trying to do exactly that and it will get even better! And by the way, we've just launched sportsbetting as well! Best Regards, Ronald Winz.io
Earlier this month there was a contest at AG with Winz.io casino and I decided this was a great opportunity to try out a new casino that I have been hearing so much about. I deposited via Skrill and used the slots bonus code to get 150 free spins on the slot Winz to the Moon (a slot with 97% RTP). The deposit went smoothly, and all the slot games loaded smoothly, hundreds to choose from with many different providers that you can think of. Many I have never heard about before.
There is zero wagering on the free spins bonuses which I found refreshing as many other sites will hit you with a wagering requirement of up to 50x your bet on your free spins winnings.
Slots that I have looked at on the site are set to max RTP settings which is something important to me and is a relief to find a casino that offers this as many other sites are lowering their RTP on their games.
There is a lottery that runs weekly where during your play on the games at the casino you will accumulate comp points and these can be turned into tickets, for each euro or dollar staked you will earn 1 comp point and then when you are buying the tickets for the lottery, it is 10 points for 1 ticket.
The casino also has all the table games and live casino games that you would expect from a good casino. Good to see if a player wants to take a break from slots they can have a good go on the table games and try their luck.
One of the only providers I was not able to play was Playtech, because of being in a country that is restricted from playing that provider at Winz, (I can play it on other sites however), there are many other countries on the restricted list too. While it was great to get 150 free spins all only on 0.10 per spin and the slot did not play well for me giving me only just above 41% RTP. Thus those 150 free spins only returned a bit over 6 euros.
There is a lacking area that Winz really needs to look into and that is stats for the player and to see how much a player has wagered during a session and during a week and month, year. What slots the player has played, and put it into easily to see graphs and RTP. As it is now you can only see the last 50 spins or bets you have made and that is simply inadequate.
I have been playing here for years and they are my go to for online gaming. They have such a great layout, all my favorite games, games all load fast and they are constantly bringing in new games. They give tons of bonuses (weekly and random) Payout is lightening fast and chat is always very kind and helpful.
Dear Nawa! Thanks a lot for the review and we are absolutely happy we could delight you with our experience! We are working non-stop to ensure Winz.io looks better with every day as well as adding new features. We are planning to launch the sportsbook in coming weeks, so make sure to have a look once it is released! Best Regards, Ronald
I started playing here around 6 weeks ago, after looking for a new website to play on which doesn't just feel like a scam to me. While being on the search I found Winz on here and was not disappointed. It's a fun experience to play as it seems balanced and fair, losses here and wins there. Refreshing after having other experiences on multiple different websites (or just bad luck, but then Winz increased my luck).
Withdrawal minimum is 20€ for bank transfers, more than acceptable, taking no longer than a workday in my case- paying out and the money arrives on the following working day at around 12 in the afternoon.
My experiences with the customer support were perfectly fine, answering quickly, being helpful and super friendly for the most part (once it seemed somewhat pissed off but that's one out of many). I'm satisfied with it.
The main type of bonuses are free spins - the special thing being, those are wager free, meaning real money spins. Those bonuses being frequent aswell, meaning weekly: From tuesday to thursday and friday to saturday there is a code, usable either 1 or 3 times on deposit. For monday there is a 10% cashback attached to the weekend bonus on selected game providers, which may not be much but it is a nice thing nonetheless.
With all bonuses being wager free, it means one could deposit, spin the free spins and cash out after, or play the won money and cash out higher winnings or the deposited money, I highly appreciate it.
Besides, they offer lotteries which one can participate in with tickets, basically earned by playing, aswell as a themed level up quest/adventure/ladder type of thing which one levels up in by having placed an X amount of money in bets, rewarding the player with free spins and money.
For the games offer, Winz offers a ton of games(slots and live) and Providers, though few slot providers that I miss are PlayNGo, Gamomat or Merkur- which is just a minimal issue compared to what they offer.
Besides, the design of the website shouldn't be ignored, it's definetly my favourite among all I had seen and It's unique, clean and everything can be found in no time. i love it!
All in all, Winz is where my spare money goes to, I greatly recommend it for anyone.
A minimal downside to me is that I miss a few providers and games, but else there is really not much. I am greatly satisfied with this online casino and love to play on it.
Dear STEINECHSE, Thank you for taking the time and writing the review! I will pass your words to the team as they work hard and need to know they work in the right direction. Speaking of providers - we are constantly working to add new ones, so I hope during this year we will be able to fill the gaps you are missing. Warm Regards, Leo
Ok so I become a member about a month ago. Must say I'm quite impressed. It's well designed the entire model, good selection of games, good presentation all around, and the customer service is the best of seen in five years.
I haven't seen one game error there yet and the connection is very stable: I see all the accreditation and I know why now it's a heavenly experience being a member of winz.io.... Actually it's a privilege I'm glad I became one. (Your shining in Almost every way)
Can't fault you guys on much really, and I've been looking luck rises and falls. but that is the nature of things. So, I'm not going to talk about rtp, that said I Encourage you to become E-Cogra Certified nice little cherry on the cake for a sparkling 11 stars ;)
Dear ASTAROTH, Thank you so much for reviewing Winz.io. We work 24/7 to deliver a nice experience and your feedback is very important to us. I will pass on your compliment to our team :) Best Regards, Leo
Wide selection of games. Fast cash outs. A large amount of crypto and fiat currencies. Frequent cashback offers. Good VIP and 24-hour support service. Good value for long-term large deposit players as the bonuses increase and are tapered to their preference.
Nothing yet, any issues I have had have been solved quickly and without any hassle. Have had some early wins and a few unlucky ones, however, the VIP bonuses make a big difference.
Hello to all players! I can recommend the casino when it comes to: -selection of games - a large number of deposit methods - credibility. - the number of promotions. I encourage you to play.
I would like to mention the negative sides of this casin: - few languages in conversation with support - little currencies for the player's account - lack of several game providers. That's it.
Dear KAZIK66656, Thank you for taking the time to review our casino and thanks for the great feedback mentioning all those things we are proud of. You also rightfully pointed out certain improvements that could have been done and we are working hard to introduce updates: 1. Currencies We are mostly focused on improving our crypto offering, but we will review fiat currencies as well. Recently we launched an in-game conversion for crypto, now any player can deposit in crypto and play any game in USD. Took a lot of time, but works really well. 2. Languages We are aiming at 2 new languages during the summer and then keep rolling out new ones every 2 months. 3. Game providers If you could reach out to leo @ winz.io and let me know regarding the game providers you are missing - I'd appreciate it a lot! Warm Regards, Leo
I'm a regular player here, support super friendly any errors or mistakes eg player misunderstanding or their side, live chat will help resolve.
* HIGHLIGHT* the fastest withdraws ever, less than 10min !! DUX CASINO being 2nd.
VERIFICATION : very simple less than 24hr and basic documents.
Honest casino : Promo & Bonuses - they dont surprise you with hidden complex T/C to avoid paying out.
WAGER FREE 10/10
Real cash back rewards you can withdraw immediately without wagering.
WINZ.IO 👏👏👏
Deposit based rewards or Mega FS options
One star missing only because as a regular in one day if its a bad run desposits roughly $200 - $ 500 but several of them so thats like 1k losses.
Bonus matches or MEGA FS combined something other than the standard TUESDAY & FRIDAY only 2 x week.
FS 2Oc - 10c only.
Regular promotions, targeted to players of any kind of playing habit. Moreover, all promotions come without any wagering requirements and max bet limitations, some examples: 200€ and that's all, but from that spins I only 1x won maximum 80€.
And deposited over 50,000€.
So I have to find another site, where they treat the players much better.
Dear MONIKAKAMILA, Thank you for the review and we are happy you liked our approach to bonuses. We've been working hard to make it fun and fair! I also sensed you felt you might have been treated better with the bonuses, so please reach out to our customer service and request them to pass the message to Leo and I will get in touch with you to discuss. Best Regards, Leo
Players appreciate the fast cashouts and the absence of wagering requirements on bonuses, which enhances their overall experience. Additionally, the customer support is frequently praised for being responsive and helpful, contributing to a smooth gaming environment.