Win Bonanza Casino

Payment Information and Options at Win Bonanza Casino

As Win Bonanza is a sweepstakes casino, no deposit is required for you to sign up and play. However, purchases and redemptions are possible at Win Bonanza.

The payment information is buried deep within the website, and it took me some time to find some useful information in the Knowledge Base. 

Purchasing Gold Coins is instant and the new balance should reflect immediately and you can use Visa, MasterCard and Amex. If there’s a delay, you might need to verify your payment and there’s a guide you can find in Contact us -> Knowledge Base -> I’ve made a purchase, but I don’t see the coins in my account. What should I do? that can help you should you encounter this issue. 

To redeem prizes, you must verify your bank account. You must submit a bank statement from your bank. The casino accepts statements from all major US banks, including, but not limited to Bank of America, Chase, Wells Fargo, Citibank, US Bank, Capital One, TD Bank, PNC Bank, Truist, Regions Bank, etc. Withdrawals are only possible via bank transfers.

You can’t submit PayPal, Cash App, Venmo, pre-paid or credit card statements. They’ll not be accepted by the casino. Also, with redemptions, verifying your account is crucial, so prepare the following documents, which must be valid:

• Passport
• Driver's license
• State ID

The casino takes 3 to 7 business days to verify your account, so make sure you do this the moment you join. 

Overall, there’s very little information regarding payments and redemptions at Win Bonanza Casino. But upon my testing, I encountered no problem with deposits.. 

Until proven otherwise, it’s safe to say that Win Bonanza deposits and redemptions work properly, but I’d be much more optimistic about the casino if some of the information is available in Terms and Conditions or more easily accessible, at least.

Games at Win Bonanza Casino

Over 500 casino games place Win Bonanza somewhere in the middle tier. For a new casino that’s completely OK, but for a casino looking to be among the best sweepstakes sites, it’s under the norm.

The first thing I noticed are some interesting categories in which the games are placed. You have Bonanza Pick (games selected by the casino) provider of the week, spin-a-dime. The casino creates categories based on events, so during the World Cup I found the road to glory category with best football slots. This is a nice touch because it shows that the casino is actively working to supply players with relevant games. 

The first game I tried was Wild Buffalo 2 by Relax Gaming. Since the casino doesn’t have a public RTP for games listed anywhere on the site, you’ll have to look at RTP for individual games. The game runs smoothly on both the desktop and mobile. 

I also wanted to try some of the casino recommendations and opted for Flaming Skulls from Edge Labs. It isn’t the game I’d usually play, but I really liked it. The casino recommends different games, from classics to jackpots and more modern games, giving you a nice variety. 

All the providers on the site are legit and their games are independently tested. The lobby is easy to navigate, but I’m a bit disappointed the casino boils down to online slots. This can deter some players from joining.

Win Bonanza Casino’s Commitment to Responsible Gambling

Responsible gambling is a big part of every online casino in the US, but because Win Bonanza is actually a sweepstakes site, it doesn’t fall under gambling rules. It’s a weird grey zone, so every time I see any responsible gambling tools at a sweepstakes casino, it’s a solid signal. 

Win Bonanza has an entire document on player safety and the first thing to note is the self-assessment test with 10 questions you can answer anytime. 

You can ask for a time-out or self-exclusion, but I failed to find any of the tools within your profile. Yes, if you want to self-exclude or ask for a break, you must open a ticket and submit it to [email protected]. 

At the time of writing, the casino promises the introduction of “a more advanced feature [that] is currently in development, which will enable you to set your purchase limits directly on the website.” Should the limits be introduced at any point, I will update this page accordingly. 

What’s slightly worrying is that there isn’t any time frame which the casino takes to exclude you or give you a break. The self-exclusion must last at least 6 months, and that’s dandy, but whether you get it within 24 hours or after 10 days remains unknown. 

The casino provides other useful information, though, including the links to parental control software such as Netnanny, Cybersitter, or Cyberpatrol to prevent minors from registering. 

Customer Support at Win Bonanza Casino

The biggest disappointment at Win Bonanza Casino is that I failed to find a live chat feature. 

Once I opened a Contact us page, I found a wide range of questions and articles containing useful information regarding payments, accounts and other aspects of the casino. Next to it is the option to contact support, but your options are limited to submitting a ticket. 

Ticket submission works fine. I added the issue, contact name, email, and my ID and filled out all the respective fields. Then, I wrote the email subject and body and verified to proceed. At the time of writing this review, I waited several hours and received no response. 

From my experience, customer service at Win Bonanza Casino is beyond the industry’s standard for sweepstakes casinos.