Thrill Casino

General Information About Thrill Casino

Thrill Casino is owned and operated by Gravity Unleashed B.V., a company with a registered address in Costa Rica, licensed by the Anjouan Gaming Board under licence no. ALSI-202506019-FI1.

The online casino has a CasinoRank of 6.6/10, partly because of the lack of variety in payment options, partly because of failing to resolve the only complaint filed against the casino with AskGamblers Casino Complaint Service, and partly for the lack of responsible gambling tools.

Even though the casino has been on the AskGamblers website for a while now, there are only two player reviews, praising the gameplay, customer service, crypto transactions and the regular bonus offers through the casino’s communication channels.

Signing up is super easy. You can create an account with just an email or Google login, without long forms or fiddly details. Just provide a valid email address, set a password, pick a username, and you're in.

Another thing that I found a bit disappointing is that there was no welcome bonus offer for new customers. I could see that there are daily, weekly and monthly bonuses later, but nothing to kick off my journey with a boost.

Payment Information and Options at Thrill Casino

Thrill is a crypto casino, and there are no fiat options available for depositing funds into your account. There are no deposit or withdrawal limits, which gives a lot of flexibility to users, but also poses a danger for players with gambling issues.

The casino indicates in its terms and conditions that it could impose limits on minimum and maximum withdrawals, and that there could potentially be fees on withdrawals.

The selection of available cryptocurrencies is good, and you can use Bitcoin, Tether, Ethereum, Litecoin, Tron, and other options that you can see when you click on the wallet, or in the Payments ribbon at the bottom of the casino.

If you don’t use any cryptocurrencies but would still like to play at Thrill Casino, you can purchase crypto on the website with your bank card, but note that the transaction will incur a fee. The bets are made in fiat, and you can change the currency through your wallet settings.

Customer Support at Thrill Casino

My first stop for the doubts I had about deposits was the Thrill Help Centre. This is a great feature on the website, as all sections are detailed and helpful. The Help Centre includes information on payments, account management, rewards, and other topics.

For the issues you can’t resolve through the Help Centre, customer support is available 24/7 via live chat. Live chat is available to unregistered users as well. You can access Help Centre items through live chat, or transfer to an agent who can assist with your query.

I reached out to ask if the casino had any plans to diversify the payment options by introducing fiat methods. Eddie, the support agent I chatted with, confirmed that there were no such plans, and cryptocurrencies will remain the only option for deposits and withdrawals.

The response was fast and polite, and I received the information I was asking for, but you should note that I didn’t have any issues. We don’t have reports of our players having problems with customer support, but I will keep an eye on player reviews on the website.

If you prefer other means of communication, you can also email the casino at [email protected]. If even that doesn’t solve your issue, you can fill out the complaint form on the website.

Games at Thrill Casino

There are just under 50 software providers at Thrill Casino, and you should note that potentially some of them may not be available in your country. For example, Pragmatic Play wasn’t available for me, but that was fine, because I had access to other providers.

I haven’t noticed any lag or interruptions when I tested online slots, such as Hacksaw Gaming’s Wanted Dead or a Wild, which had previously malfunctioned in Demo mode. The games open in full screen on mobile, saving me the extra step of going full screen to play a game.

Thrill allows you to filter games by features and volatility. You can also find games with boosted RTP ( between 97 and 98%) if you wish to try your luck with one of those.

Thrill Casino has a section called Thrill Originals, with a small selection of its own games that include one keno, roulette, baccarat, crash, and other games.

The selection of table games is not so great, and there are only a few options to choose from for each game. The live casino section gives a bit better selection of Pragmatic Play and Evolution Gaming titles, especially for roulette and baccarat, but I have seen many casinos offering a much wider variety of games.

Thrill Casino’s Commitment to Responsible Gambling

The only formal complaint our team received against Thrill Casino was about the casino not respecting the self-exclusion period, which I find very concerning and harmful. Especially since it is the only responsible gambling tool the casino offers.

Another thing I don’t like is that self-exclusion is limited to a maximum of three months and there is no permanent option for closing an account. The casino claims its Client Care team is trained to spot red flags and may suspend accounts if they detect problematic behaviour or mental health concerns.

If that is true, that could be one positive thing about the casino’s commitment to responsible gambling practices, as I haven’t seen anything else, apart from the links to Gambling Therapy and Gamblers Anonymous

This is an area where I expect to see growth as the casino grows, as the current commitment the casino shows to responsible gambling practices is almost non-existent. So the love at first sight turned to scepticism in my case, and it remains up to Thrill Casino to win me back.