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Page 6 – Player Reviews for Syndicate Casino

Syndicate Casino
Welcome Bonus

125% up to €375 + 200 Bonus Spins, 1st Deposit Bonus

Our Rating CasinoRank
7.7/10
CasinoRank
Player Rating 297 reviews
8.9/10
297 reviews
Complaint Response 29 complaints
2 days avg. 29 complaints

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Player Rating
8.9/10 ● 297 reviews

AI-Generated Summary of Our Player Reviews

Players appreciate the wide variety of games and the user-friendly interface, making it easy to navigate and enjoy their gaming experience. Many also highlight the responsive customer support and the fast payouts, which contribute to a reliable and enjoyable atmosphere.

Players express frustration with the account verification process, citing repeated issues and delays that make them uncomfortable with the platform. Additionally, there are complaints about unclear promotional terms and conditions, leading to disappointment and dissatisfaction with the bonus allocation.

Top Reviews From Our Players

I’m really surprised with all the negative reviews, best casino to spend some time with gambling, fast withdrawls and also my documents have been accepted like in one hour. I also have a great experience with support team. Recommend.

It's located pretty much on the other side of the planet, I never have to deal with them again when this is over.

When trying to withdraw, they put you on hold for atleast a week before telling your withdrawal was denied, You ask what you need to do, and do it. Another week goes by, then its a new reason why its declined. They are deliberatly holding your money for some sort of gain. They told me on 7 separate occasions that it was my skrill card that was the problem, when they couldnt use that anymore they try to say that i have a gambling problem, the only problem i have is to get my money OUT of the casino. Horrible customer service, Horrible waiting times. All and all, the planets worst online casino, take your business elsewhere if you wanna keep your mental health.

They have a nice loyalty program and lots of games available from different providers. Their customer support is friendly an they're always ready to help.

My biggest problem with this casino is their max bet of 100$ for live table games on Evolution. That should be explicitly stated in their T&C and i had to inquire customer service about this.
This really limits your play style and holds you back from winning big amounts if you play exclusively Live games. I hope they change this rule in the future to enhance my experience at Syndicate.

For my birthday, I decided to spend $100 here and won $700! Great birthday present! Thank you Syndicate casino :)
Of course, many may not be as lucky as I am, but in general, you won’t get bored in the casino because of the very large selection of games!

I really like that I can play with multi-currency wallets in the casino. The only inconvenience is that for each new wallet you can use the payment method only once. I also like the theme and design of the casino. In general, the functionality of Syndicate is excellent. It is worth trying to play here and you will be satisfied.

Thank you Syndicate for being main casino for over 2 years! I've never been so satisfied with the services before! Special thanks to Julia from customer support! She always helps me to get the best bonus offers on every deposit. Outstanding!

Great experience, from signing up to making a deposit. Customer support is the best! They are very friendly and accommodating. I recommend that you be patient with verification, but after that, the withdrawals will be quick and without any issues.

You can not believe the reviews, it's up to you. But I have nothing bad to say about this casino. Quick withdrawals after verification, and interesting bonus offers. Personally, I didn't have any issues here.

Many thanks to the Syndicat casino team for helping me with verification. Not that it was a big problem, just in the chat they explained to me in detail what documents to download, so it didn't take me all the time in the world :) Thank you very much for your help, you are a great casino!

The best Casino I've ever known! I would give Syndicate more than 10 available stars. It's very convenient to play with different currencies thanks to the wallet feature. I myself use euro and usd. I also wanted to mention fast withdrawal and easy verification. After verification, I withdraw money to the same payment method every time.

I'm not used to judging a casino by the amount of money I've won in it. Since this is an indicator that depends on luck. But for some reason, I am consistently lucky in this casino and I enjoy it. I also want to highlight the cool and user-friendly design of the casino.

I am not a professional and I gamble for fun, especially I play slots a lot. Syndicate casino has all my favorite games maybe I'm being too conservative but I've been playing at this casino for a year now and don't want to change anything.
For me the best indicator of quality is the ability to keep the client's attention and maintain his interest in the game. Syndicate casino is great amusement!

The best casino EVER! I won $3000 and after fast verification the money were on my account within an hour! There was a fee for the bank transfer but it doesn't change the fact that it was the easiest win of my life! I will recommend this casino to my friends.

Good casino platform that is a pleasure to get to know.
Verification is easy and will be done in no time.
There is just a huge selection of games for every taste.
Nice & Easy welcome bonus.

Hello Chuiwie! Thank you for taking the time to leave a review! We are happy to hear that you had a great experience at our casino. Our team works hard to provide an easy and enjoyable platform for our players. We are delighted to hear that you found the verification process easy and quick. Our team strives to make the process as seamless as possible for our players. Thank you for mentioning our welcome bonus. We believe in offering our players the best possible welcome package to help them get started on their gaming journey. We hope to see you again soon and wish you the best of luck with your future gaming endeavors!

user avatar

I love Syndicate Casino! It has superfast payouts, instant verification, lots of live games, and sports betting. It's the site I visit most often in the world. Thanks dudes for making it.

Hello Dr.What! Thank you for taking the time to share your positive experience at Syndicate Casino! We are thrilled to hear that you love our fast payouts, instant verification, live games, and sports betting options. We appreciate your kind words and look forward to continuing to offer you an enjoyable and rewarding gaming experience. Don't hesitate to reach out to our customer support team if you ever have any questions or concerns. Thank you for choosing Syndicate Casino!

user avatar

Really an amazing casino, this kind of casino is what I like, fast payouts! most important thing when playing, they offer good promotions, and many times I received free spins and bonuses from them, support is very fast with solving any issues, or providing information when things aren't clear. They have a good selection of providers also!

Hello Champ! Thank you for sharing your positive experience with us! We are thrilled to hear that you enjoy playing at our casino and find our payouts to be fast and our promotions to be generous. We pride ourselves on providing excellent customer service and ensuring that our players have a seamless gaming experience. We are glad that our support team has been helpful in resolving any issues or providing information when needed. We are always working to expand our selection of providers to offer the best possible gaming experience to our players. Thank you for choosing our casino, and we look forward to continuing to provide you with an enjoyable gaming experience!

user avatar

Wide variety of slot companies (Betsoft and BGaming being 2 of my 3 favorites, Microgaming stopped operating in Australia after a certain legislative change). Games seem to play honestly, some sites give the impression that you can only get bonus features/free spins on a game until such point as you can't beat the wagering requirements. (Possibly just me being sour against certain sites).
After a few issues with website-based verification, they were happy to expedite email-based verification via the support team.

If they could figure out a way to filter out regionally restricted games so that you don't waste your time trying to play them before receiving an error message, that would be good.

Hello DEXTERH! Thank uou for your feedback! We always update the list of games, game providers, deposit and withdrawal methods. Please pay attention, every bonus has different conditions, and you can check them on page Promotions. Some free spins bonuses are divided into several parts, but it is made to prolong the pleasure of game here. If you need any information about the games and their availability, you can contact our support team. We are available by chat and email 24/7. Wish you great gaming experience!

user avatar

Nice casino with a wide range of games, love the brand design. I have deposited so far nearly 120 $ and got 405$ after playing. Wagering requirements are not too high, which is another good thing to me.

However, I personally think that you must fasten the withdrawal time, it took me 18 hours to get money in my bank account. Hope you increase the withdrawal speed over time.

Hello JOJOSEPH! Thank you for your feedback! We appreciate your opinion. We are happy that you like our games variety, we are doing our best for our customers not feel boring during gaming time. It is very important for us what our customers think about our casino and therefore we are constantly improving our service, this also applies to the addition of new payment and withdrawal methods, and we will definitely do everything in our power to speed up the payout time. Remember, our Support Team is always ready to answer any questions you have. Wishing you great luck here!

user avatar

Selection of board games, Currencies offered, I really don't know anymore.

If you are a recreational player of BlackJack and you do not take advantage of the casino's bonus offers, mainly due to the need to spin the bonus 10 times, do not even enter this casino. This is because even without using the bonus, you still need to wager 10x your total stake to withdraw funds. Thus, the casino's terms and conditions are not very friendly for casual/recreational players.

Daer MR.DAVEN, We want to make our service better for our customers and therefore we thank you for your feedback. We are glad you liked our variety of board games. According to your anti-money laundering policy to make a withdrawal, a player must place bets since last deposit not less than 3x (three) times the size of that deposit for Slots and not less than 10x (ten) times for Table games, prior to sending a withdrawal request. As a casino, we hold the license under which our terms and conditions operate. We are very sorry that the conditions did not suit you. We strongly recommend that you read the terms and conditions before registering. In any case, we are very glad and grateful to you for being part of our Syndicate family. We hope that you will give our casino a second chance in the future. Have a great day!

user avatar

I liked a large selection of different slots, there are really a lot of them, beginners are loved and spoiled here, a lot of different bonuses that are very relaxing.

Long verification and there are certain difficulties with the withdrawal of money, but everything was explained to me in technical support but still, it was a difficult moment.

Hello LYKANTHROP! Thank you for your feedback! We appreciate your opinion. We are happy that you like our games variety, we are doing our best for our customers not to feel boring during gaming time. Sometimes withdrawal can be complicated by the verification procedure. But it was made for our customer`s safety. Also, good news for you, the next withdrawal will be faster, as you have already passed the verification procedure. Wish you a mesmerizing gaming experience! Stay tuned with us for more exciting offers!

user avatar

Nice selection of games. Many providers. Unfortunately there is some restrictions for my region, but I can’t blame the casino for that. Easy to make an account, and easy to make a deposit. Support is answering fast and is very kind.

Verification takes forever. On the site it says 24-48 hours, which is a long time, but it takes even longer. Withdrawal takes, cause of the delay by verification, days maybe weeks.

Hello MA1969! Thank you for your feedback. We are so happy that you like our games, and our support team has reached your heart! Sometimes withdrawal and verification can take longer; we check all documents manually to be sure that nobody will grab your funds. Thank you for your kind words! Wishing you great luck!

user avatar

A lot of slots.

I asked at support chat about my first deposit freespins and where do they have button for closing account. They answer me that limits can be set from they support team. I closed support chat. After this they locked my account just because thier support team cant undersood my question at chat. And now they want from me email where I must say that I sent request for closing account by myself. But its not true. So from my case I can say that they can lock your account for no reason. I dont recommend to play at this casino.

Dear PLEDMAN, We are very sorry for your negative experience! Please accept our apologies from the casino support team. This situation has occurred only because we care about the safety of our customers and take any possible intention to block an account very seriously. We agree that in your situation we should have speeded up the process of unlocking your account. You can be sure that we will take all this into account in the future and take appropriate measures. We wish you all the best for the future!

user avatar

I like casinos like this, the main theme of the casino is Wild West, I was glad to see many bonuses here and a VIP program for players, not every casino has VIP program, so it is positive. There are many interesting games here, some of them, I`ve never seen, so I was glad to try something new for myself, and I will be very happy to play here in the future.

Some games are restricted to play from my area unfortunately and some of them were freezing, I hope that they will fix this inconvenience and I will be able to play. I wanted to clarify some info in the support chat but nobody answered me.

Hello OLISNAKES, Thank you for your kind words. We appreciate your time spent sharing your opinion with other players. We are happy that you like our casino interface and VIP program opportunities. We always add new games, providers. We are sure that you will not feel bored here. You can contact our Support team in Live Chat or send us an email with your questions to [email protected] We are available for you 24/7. Have a lucky day!

user avatar

I registered at this casino a month ago, maybe less. Verification is very long, withdrawal of funds is very long. When I registered, I was told that the withdrawal usually takes 1 hour, and sent on the same day. But in fact, this is not the case, I have been waiting for the payment for 14 hours. In general, anyone who has the desire to wait and endure can play. But I won't play at this casino anymore.

Long verification, delayed withdrawal of winnings, a lot of sleep in the mail with promotions. There is no support in Russian, although this is not a big deal. In general, they will do everything possible to delay the payment, in the hope that they will lose.

Dear DIMAVAL89, Thanks for your feedback. We are very sorry that you faced issues with our game club. However, please note that verification is an extremely important procedure and sometimes it takes some time to do all the necessary checks. Anyway, we appreciate your review as it motivates us to become better. Hope to see you again at our casino!

user avatar

One of the better casinos in this group from my experience. Very good game choice. Very good offers on sign up and regular 50% offers with Okay wagering terms.
Simple KYC process. Good options for deposit. Quick withdrawals.

Possibly they send too many emails. I get like 8 a week. Reload bonuses could be stronger, 100% bonuses are better then 50% bonuses as prolong playing time.

Hello NICKYSMITHY, Thank you for your review! We are really happy that you are satisfied with our game club. Your feedback will help us to grow and become better for our users. Wishing you good luck and great winnings!

user avatar

Poor support in agents, will never ever again advertise this casino to anymore people and I am very shocked in their team these days, esp their management very unprofessional and not fair in solving issues that are worth solving. 👎👎👎👎

Dear ELLA2021, Thanks for your review! We are very sorry that you faced issues with our game club. However, could you please provide us with more details of what made you feel that way? We will gladly help you if we know what happened. Also, we need more information to find your account and to check the issue. Will be waiting for your reply!

user avatar

Hello, I really like the fact that they are often free fs and you don't necessarily have to be a depository, there is also a very large selection of slot providers, so everyone will find something for themselves, I also like the clear layout of the site

The problem to contact the chat 24/7 is currently trying for an hour and I can not even enter the chat, there should also be a no deposit bonus to start, and besides ecopayz, skrill would also be useful

Hello ASUA42001, Thank you for your review! We are really glad that you like the variety of games we have. We sent your remarks regarding access to the live chat to the technical and will try to do our best to improve it in the nearest time. Thank you for notifying us. Our Support team is also available 24/7 via email or phone and will assist you with any of your questions. We often add new bonuses, you can check them on the Promotions page on our site. Wishing you good luck and great winnings!

user avatar

They have good customer service reps that are always helpful and quick to respond. Game selection is good with plenty of variety although I prefer to play 9 Lions which I find very enjoyable.

Very slow to process withdrawals and the payout % is not good compared to others. Also it would be good to be offered bonuses without having to ask. I'm not one to beg for anything so therefore I only take the deposit bonuses on Friday and Sunday. It would be good if they allowed players to choose the games they wanted to play when given spin bonuses.

Dear FREDDY49! We are glad to know you enjoy your gaming experience with us. We want to make sure we have a huge variety of providers available so every player can find exactly what he is looking for! Also, our payout of the best among casinos, and we are sure that we can provide not only the entertainment but also wins. Sometimes withdrawal and verification can take longer. We check all documents manually to be sure that nothing will affect your funds. Our customer service team is 24/7 available for any questions regarding withdrawal. Thank you again, for your honest feedback!

user avatar

Awesone support staff, I've enjoyed my gambling with syndicate. They always have new games and good comps. Just today after using my Friday reload bonus I jumped on live chat to see if they had any other deposit offers around and they just gave me 60 no deposit spins. I also received a credit of $200.00 bonus to play with a little while ago for giving them some feedback.

I had a particularly good experience with Hans from support even though I had a very costly $5000.00 mix up with my account. We talked about how the misunderstanding and how I was confused from my side and what I thought the should do for their customers to avoid any misunderstanding like it happening again. So what happened was I had made a withdrawal of 5000 after having some good wins and was still playing betting quite high on the same game 9 lions after winning the feature bonus and getting the top prize of 6000, I had some wins on wolf treasure and power buffalo as well and was still playing with a bit over 4000 on autoplay when I saw that my balance had just over 10,000 and I thought I had one again I was exactly of course but was wrong it was my withdrawal being declined and credited back to my balance happy that I was already withdrawing 5000 I decided to gamble on only to find when I had lost the 10,000 there was no pending 5000 withdrawal. I was utterly heartbroken I felt absolutely shattered and like I said confused as to why I hadn't been notified with the amount being so significant. I don't know if it's been done but I suggested that any withdrawal that are declined should be held pending until the player confirms they are aware of it being declined. I really hope so as like I told them with how I felt after it happened I would never want anyone else to have that experience.

But like I said I still play there and stand by that they are a great place and felt like while obviously they were not going to give me 5000 because I had in the end gambled it fair and square but that they understood where I was coming from at how after having some really good wins I didn't realise that it was my withdrawal being declined and that they took my digestion on board and I hope have put a prospers in place so it never happens again.

Just not being more notified of my withdrawal being declined. Otherwise these guys are awesome. I highly recommend Syndicate casino. They are quick to respond on support and are very friendly and helpful and most of the time a good variety of deposit bonuses.

I'm a little disappointed today as they don't have any accept the Friday bonus of +50% deposit bonus and when I enquired about another told there were none but they could give me 60 free spins. Free spins are fun but come with a max withdrawal amount of 50 so if you win big its no good. So I would once again like to see that variety of deposit bonuses available to choose from and they really should never not be any.

Hello GLENWINS1978, Thank you for your good words about Syndicate casino! We are sorry that you faced such an issue. Our goal is to satisfy all our players and your review helps us to meet our objectives. We will do our best to consider your wishes regarding withdrawal notifications. If you have any requests or questions, feel free to contact our Support team. Wishing you good luck and great winnings!

user avatar

Best support team around. Real people, you're not talking to a bot on the other end. Prompt and always happy to help.
They offer Compensation on deposit fees charged by your bank. This is a standout feature from other casinos.

Win to lose ratio isn't that favorable, I'm yet to make a withdrawal.
Accumulation of "credit" points seems to be a little hard to accomplish and level up.

Hello Kindkent , Thank you so much for your kind words. We are so happy that you like our Support Team, offers, compensation. Thank you for your pleasant words and for your time to leave a review about us! Have a lucky time here!

user avatar

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