General Information About SuperOnni Casino
SuperOnni Casino is owned and operated by Trivico B.V., a company incorporated under the laws of Curaçao with registration number 166069. The online casino is licensed and regulated under the laws of Cyprus with registration number HE454467.
The casino offers the Pay’n Play feature to eligible countries which means you can skip the registration process and make a deposit instantly via your online banking. It’s a quick and easy process that also gets you verified instantly, if eligible.
We’ve listed the best SuperOnni Casino bonuses which you can choose from when you register. I claimed a 100% welcome bonus up to €500 + 100 free spins. However, these are country specific and subject to change. You can also browse our expert casino reviews for more sites and bonuses.
Payment Information and Options at SuperOnni Casino
The casino supports a variety of payment methods and the minimum deposit is $20 for most options. You must wager all deposits at least once.
Before you can cashout, you must complete the verification process. The casino will send you an email when this needs to be completed and let you know how you can submit your documents. You’ll need to verify your identity, proof of payment method and residency. Once verified, the casino aims to process your withdrawals within 24 hours.
The maximum amount you can withdraw per day is $5,000 which is a pretty decent amount for a daily limit. You can then withdraw up to €7,500 a week or €15,000 a month. Exceptions may apply if you are a VIP user and progressive jackpots are paid in full.
These are quite low in my opinion but pretty industry standard. If you have not used your account within 12 months, you will be charged a fee to your account although the exact amount has not been specified.
Customer Support at SuperOnni Casino
If you need help, live chat is available between 10AM and 9PM, seven days a week. You’ll see the icon located on most pages. First, you’ll be connected to a chatbot or you can connect with an agent at any time.
I typed Speak to an Agent and was transferred to the queue.I had to wait a few minutes to be connected, but the agent I spoke to offered a high level of support and I have no issues to report. Multiple languages are also available via translations.
For anything less urgent, you can email the casino at any time. Unfortunately, I could not find any phone support but in my experience, live chat is the best option to get help around the clock. You can also visit the help centre. The casino has covered various topics here on the most common questions, so it may be worth checking first.
Games at SuperOnni Casino
You’ll be treated to lots of casino games and providers at the casino. There’s a great selection of online slots, jackpots and more. Everything is already organised into categories so finding your favourite games is easy. You can also sort by provider and in alphabetical order. There are no options to sort or view games via their RTP’s.
I played at the casino using my Mac and had full access to the games lobby. Some of the games I played included the Big Bass Splash Slot and Legacy of Dead Slot. I had no issues loading games and navigation was quick and easy between games.
I mainly focused on slots, but the casino is also home to a wide variety of table games. You can try the latest card games like blackjack and poker, or games of roulette. I wouldn’t say there are loads to choose from, but you do have some variations.
The live casino seems to have a bigger selection of games. These are similar to the tables but are hosted by live dealers. You’ll find providers like Evolution Gaming and Pragmatic Play Live.
SuperOnni Casino’s Commitment to Responsible Gambling
You can set responsible gambling tools on your account to help manage your gaming activities. You can set daily, weekly and monthly limits to easily manage your gaming budgets. You must contact the casino to activate these. Unfortunately, I could not see any options to set wager or loss limits.
However, if you need to take a break, you can activate a cooling off period. You’ll have access to the following options:
- 24 hours (1 Day)
- 72 Hours (3 Days)
- 7 Days (1 Week)
- 30 Days (1 Month)
- 90 Days (3 Months)
You can activate this in your account at any time. If you need something longer, you can self-exclude. Once this is active, it cannot be reversed.
