Spirit Casino

Closure of my account after deposit

€40

Hello. I don’t think I was allowed to open an account with this casino, yet on December 3rd the registration went through without any restriction when I signed up with my email address. Immediately after making a €33 deposit (which was charged to my bank account), my account was closed. I only want a refund of my €33. I have already sent them two emails but haven’t received any response or any reaction from them. Thank you for your help.

Account disabled with 920 euro stuck in the casino

€33

Spirit casino has disabled my account with a withdrawal of 920€ in the account.

I reached to them via email and they responded by asking me for picture from my skrill account with deposits shown. I explained that i dont have skrill account and i have been using skrills rapid transfer which is a iban deposit method that you dont need skrill account for.

It's confusing since on the deposit page there is just skrill when you press deposit with skrill a new window pops up where you can choose skrill wallet or rapid transfer but even if you choose rapid transfer it will show in your deposit history only "skrill" i sent the receipt of the last deposit to their casino from my bank.

I would expect more swift communication in a situation like this where my account is disabled and my funds stuck in the casino

Casino closed account after winning

€920

I made a user to this casino, was success. Then I deposited 20 euros, didn't take any bonuses. Then I played 90k Yeti game, won so that my balance was 130 euros. I closed the game and tried to withdraw, immediately my account was logged out and i cant log in anymore. It says that my account is disabled. I have contacted them but haven't got any answers. This is just wrong and stealing. I want my winnings back.

My last complaint was rejected because I didn't provide enough evidence. Well I cant provide any screenshots because my account is disabled so I cannot log in to get any. Also the casino does not answer to my emails, and the live chat in their page doesn't work unless you are logged in, which again I'm unable to do. Is it really so that this casino can just steal my money and I cant even write a complaint? It says on your page that this is trustworthy casino, which this obviously isn't.

Multiple limit requests ignore and deposits continued

€130

I have made multiple deposit limit requests to spirit casino. They were all ignored or answered with offers to not set a limit. I finally had enough and made a very clear deposit limit request date of:

$40 Monthly limit
New Zealand Time
26 August 2025
3:35 PM

This was also met with an offer of 20 free spins to not set a limit.

Since I made this very clear date request I have gone on to deposit a further $515 that I believe should be refunded. As of 27 August, 9 PM after 5 email requests I still do not have a deposit limit in place.

I will include screen shots of the deposits that should not of been allowed and their time stamps. I will also include screen shots of my adamant request for a limit and their response.

They are taking advantage of people with gambling addictions and ignoring their requests for limits. Which I do not know if that is even legal considering their license and all the providers they have signed.

Please refund my $515 NZD and set my $40 monthly deposit limit.

Complaint Regarding Spirit Casino Account Deactivation and Deposit Retention

$475

Hello AskGamblers Team,

I am writing to submit a complaint regarding Spirit Casino, operated by Dama N.V.

Here is my situation:

I made a deposit via Interac.

Shortly after, when I attempted to log in, I was informed that my account had been deactivated/disabled.

Despite this, my deposit was successfully charged from my bank account.

I contacted the casino’s support to request either the reactivation of my account or the refund of my deposit, but I have not received an answer

I would like to clarify that I am only requesting the return of my deposited funds, not any winnings. Since the casino accepted my payment while denying me access to my account, I believe I am entitled to a refund.

Please find below the relevant details:

Casino: Spirit Casino (Dama N.V.)

Date and method of deposit: Monday 18th august at 20:16 via Interac

Amount: 200$

Account email / ID: [email protected]

I kindly request your assistance in mediating this issue and ensuring that Spirit Casino processes the refund of my deposit.

Thank you in advance for your support.

Best regards,

Disconnected my account and stole my money

$200

I registered at this casino, made a deposit of 10$. I played, I played, I played some more. My balance is now $21. And I wanted to withdraw. First they conducted verification, I sent everything, verification passed, all the documents I have clean. Then they just disabled my account and stole my 21$. I decided from your review that the casino is good and does not steal money. Your high rating of this casino attracted me and I registered here. Please help me. They stole my money without explanation. My account in the casino [email protected] Koshkina Natalia Andreyevna. I am attaching proof of communication with customer service.

Rejected

$21

Complaint Statistics

Resolved 6

Avg. Amount $ 297

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

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