SpinsBro Casino

I deposited 500$ and won, I now have 5112$ cad in my account. I sent in all the required documents to verify my account, they rejected many of them even though these are standard things I’ve always used to verify ( bank statements, utility bills, etc.)

They keep cancelling my withdrawal attempts and they’ve also completely stopped any contact with me. I’ve emailed their support team many times and they haven’t replied to me in a week. I tried using their live chat to contact someone and they closed the conversation midway through and now the live chat feature has been disabled.

So I can’t make a withdrawal and the casino has completely ignored me. Please help me I want my money and I also want to expose this casino and show how terrible it is so nobody else is in my position.

The verification on the site was completed a long time ago, and the additional document was sent,

I have been waiting for three weeks and I get the same response from the casino.

Of course, this makes it impossible to withdraw money.

The casino chat has no contact with verification, which is a very bad idea.

Hi there,

I am attempting to withdraw 2800 CAD dollars from this casino. It has been over a week now and they continually deny my withdrawals without a reason. They simply state that it has been declined and to try again and it will work. But when I try again it gets cancelled again.

The casino only allows withdrawals in increments of 400 CAD once per day.

I have emailed their support about a week ago and still no response. I've tried emailing them multiple times. I tried using chat support and they keep saying to use email support. No one will give me any answers.

All I want is to withdraw my 2800 CAD and delete my account.

Please help me if you can. Thank you!

Contacted live support last night to set a cool off period on my account while I waited to verification and withdrawals to be accepted.

I was told that I would have to contact via email.

Emailed support and was told that they do not offer cool down periods. contrary to there responsible gaming information listed on there site.

Hard to believe this is a casino I was suggested by AskGamblers to play on. the fact there is no user controlled gaming options should be a massive red flag, but denying a cool off period after being requested is down right corrupt.

Needless to say like many others who I'm sure utilize this feature to protect there winnings I was unable too and proceeded to lose my $1000 NZD balance.

Very disappointed and definitely will not be playing at this casino again.

Hello,

My complaint is simple. I made a deposit of 60 euros to my spinsBro account, my card was charged but no money was credited to casino account.

It shows as pending. I contacted the suport. They say its a bank issue and they canot help....

Offered 20 freespins (0.20e a spin. Which is laughable compensation)

Please help me get my money back from these scamers.

From the free spins bonus I won 1100€ when I finished the bonus I got 50€. Wrong bonus terms are well explained.

3.2 Maximum withdrawal €100 - I received €50.

So with 50€ missing I got in touch with the casino via chat but they didn't want to solve the problem asking me to send an email to support. I then sent an email with everything explained screenshot but it's been two days and no response I contacted the chat again and they always say the same thing they sent to the department and to wait i.e. they don't want to solve a simple problem.

I ask for my simple 50€ that I am entitled to.