Page 103 – Player Reviews for Smokace Casino
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Dear baniak8, Thank you for sharing your gaming experience at our casino. We notify you that the financial department is trying as quickly as possible to process all requests for withdrawal of players and strictly follows the established rules. Since we value our players, as well as strive to spend time in our casino was just fun. Your withdrawal request has been delayed until the game provider provides an official response. Additional verification is carried out by paragraph 2.4.1 of the rules. project: - The finance department may delay processing the withdrawal request due to additional verification. Verification takes 3-14 business days. The verification of your gaming session has been successfully completed in accordance with clause 2.4.1 of the Rules. Your withdrawal request will be processed by the financial department in accordance with the site rules. Please, if you have any questions or difficulties, contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.
The site of Smokace Casino is very clearly structured there is a large selection of games. It makes fun to play here also the bonus offer is very good you have the opportunity to get every day a bonus and free spins. The turnover requirements are also fair.
As nice as the casino is if it does not pay out it makes no sense to play there. I have played there often, won and lost. You should not win too often or sometimes a little too much then you are blocked with the excuse of the customer is addicted to gambling although I have not even reached the first Vip level. I had also registered in partner casinos where I am now also locked everywhere. Now I do not get my payout of 290 euros and the support no longer responds to my mail. Can only say beware of this casino!
Dear Christian9876, Risk The Smokace Casino department has reviewed your feedback in detail. Your account has not passed the casino security check. When viewing your game session, a violation of the project rules you agreed to comply with was detected. We inform you that detailed information about the reasons for closing your account has been sent to the email address that you provided during registration. The email was sent immediately after your account was closed. Best regards. Smokace Casino.
I like the variety of providers and games that they have and it's very easy to navigate and there are lots of games to play. The site is also vpn friendly which is a huge plus. They have plenty of bonuses as well which is very nice.
Why the negative review? Well I have been trying to get verified and it's taking me 4 days already. I used a different card for depositing before but it didn't work so I used an alternative one. Literally provided every little bit of documentation from both banks. Now they want the BIC/SWIFT number shown on my bank. My bank doesn't show this and only displays Iban. But you could easily use an online converting tool and see what my BIC number is. I will change to positive rating after it gets resolved.
Dear rickertt, Thank you for sharing your gaming experience at our casino. We are glad that you like our casino in functional and visual aspects. We update our catalogs daily with new games and providers. Regarding verification - it is a standard procedure that all players of our casino go through. We see that on 2023-07-28 you provided all the documents requested from you by the financial department. On 2023-07-28 your account was successfully verified and your withdrawal request for 140EUR was successfully processed and the funds were transferred to your bank account. We kindly ask you to read more about the verification rules and the documents you may be asked to provide. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.
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Fast deposits and good bonuses, livechat available but not in my language. Many game providers and slots, clear interface for first look everything is fine.
Waiting for withdrawal is like ultra long they are stalling it how long they can, the kyc was like ultrafast took like 5 mins but then I was waiting 48h till they can process withdrawal.
After that I got emailed that they need to verify my game session and I need to wait from 3 to 14 days, its 4 days already I didn't get any update so in the worst case it will take 16 business days to proceed ur withdrawal when u add weekends which are not business its like almost a full month of waiting.
Thats kind of funny if u are wondering to play here just don't.