Slotoro Casino

General Information About Slotoro Casino

Slotoro Casino is one of online casino sites with a Curacao licence. I found a sentence in the footer stating that the casino has a Curacao licence, and there is a licence badge, which unfortunately, isn’t clickable. I visited the official registry and found the licence number: OGL/2024/686/0183.

Slotoro Casino is owned and operated by Wiraon B.V., a B2C company with the registration number 146886.

Because of the valid licence and a registered company, Slotoro is proven to be a safe casino to join. I registered at the casino to check whether it’s good enough for our players. The casino has existed since 2023 and a handful of players have tried the casino but only few left reviews.

One player said that he had issues with the phone version of the Casino: “The games loaded smoothly overall (lots of providers, and there are most popular one as well) although one session froze and I thought the spin was lost. I contacted support and they showed me where to check the game history which helped.”

Overall, he was happy with the casino and how support responded, and gave Slotoro an excellent 9/10, but another user Nwayno said that the RTP was noticeably low.

My registration at the casino was smooth. It’s easy to follow, and all I had to do was add my email and verify it and the lobby was unlocked. If you like mobile casinos, you can easily download the app from the header and sign up via your mobile device.

Although you can deposit and play, you’ll have to complete your KYC verification either immediately after you register or when you request your first withdrawal. Scroll down to payments to read about KYC and how it works.

When you sign up, you can proceed without a bonus or claim an exclusive welcome bonus from AskGamblers. The bonus of 125% up to €500 + 100 Free Spins is there for you. Keep in mind that the bonus duration is only 5 days, and to receive it, it has to be activated in your profile prior to making a deposit.

There are other Slotoro Casino bonuses, but before you get lost in numerous promotions by the casino, read our full casino review.

Payment Information and Options at Slotoro Casino

The casino supports a variety of payment methods, and all deposits must be wagered at least twice. It’s also a cryptocurrency casino. You’ll see which options are available in the cashier.

I deposited using VISA and there are only three steps. First, I selected the preferred payment method, then entered the amount and card details. The money showed up immediately in my account and I was ready to play.

For deposits of €15 or more, you can unlock a bonus, but this is optional. Also, keep in mind that different countries will have different payment method lists.

Withdrawals don’t work without KYC, so you’ll have to enter your personal details and submit the following documentation: 

• The photo of your ID
• A photo of the payment card with a hidden CVV code and the last 4 digits hidden
• Your photo with a document next to your face
• Utility bill to confirm your address (optional)
• Tax assessment notice (optional)
• Bank statement (optional)
• Your photo holding a paper with data written by hand: email address, the date of the photo request and the confirmation code.
• You may be asked to jump on a call.

If you withdraw more than €1,000, you must complete the verification process. Once verified, the casino will process your withdrawals as follows:

• Withdraw up to €499 - up to 12 hours, but can’t exceed 2 working days
• Withdraw between €500 - €4,999 - up to 48 hours, but can’t exceed 5 working days
• Withdraw between €5,000 - €29,999 - within 30 days
• Withdrawal of more than €30,000 - processed under individual terms agreed

If your balance and lifetime withdrawals are 20 times larger than the total sum of your deposits, you can withdraw up to €5,000 per 30 days.

As you can see, the KYC procedure is more complex than at some other casinos. I don’t mind this because the casino prevents potential issues with money laundering, underage players registering and playing and other manipulations.

From players’ side, it can be slightly infuriating to submit all these documents, but if you’re adhering to Terms and Conditions, you’ll be fine and have your withdrawals processed.

Speaking of which, withdrawals that exceed €500, and especially €5,000 take too long to complete. I tested withdrawals with amounts lower than €100, so the casino took 24 hours, once my KYC documents were approved.

Customer Support at Slotoro Casino

Customer service at Slotoro Casino is open 24/7. The chat is clearly indicated next to the button to download an app in the header of the casino.

I opened the live chat to find FAQs and News. Below, there are options to start chatting or write in Telegram and both options work well.

I contacted the live chat and one of the support agents named Annabeth was with me right away. There are no bots which delay the process. Annabeth was responsive and the conversation felt natural. I asked about the withdrawal process and why it can take so long, trying to get some sort of an explanation.

She responded that those are set time limits, but withdrawals are usually quicker, especially with fully verified users.

The alternative is to send an email at [email protected].

Games at Slotoro Casino

The casino is packed with the latest games, including plenty of online slots from popular providers.

You can use the sorting and filtering options to help find your favourite games and providers, or use the search engine to pinpoint games. Their user-friendly lobby makes finding your favourite games a breeze.

You can try the best online slots, Megaways, progressive jackpots and more. Or, if you want something to test your skills and strategies, you can try their table games and video poker. You’ll find classic versions of online blackjack, poker, roulette and more.

During my tests, I played 2 games at Slotoro Casino.

I tried Big Bass Vegas 1000, and I really liked how the game looked on the desktop. The games almost goes into a full screen, while you can see the list of winners at the casino to the side. There’s a deposit button at the top left corner in case you need to top up.

I experienced no interruptions, and then I tried 3x3 Pink Piggy: Hold the Spin by Gamzix, this time on my phone and everything ran smoothly.

Finding games on Slotoro Casino works well even though there aren’t a lot of filters. You can select a random game, user search bar, choose providers or sort slots by themes. I’m lacking features, but the games are well-organised in different categories such as classic slots, megaways, jackpot hunt, so I didn’t actually feel anything missing.

The casino also offers many live casino games. I went to the live tables and joined other real players. The casino has lots of live providers, including the renowned Pragmatic Play Live. I started one game for a few rounds, interacted with the dealer and other real players to test out chat in games.

From time to time, you can join ongoing tournaments, and explore the VIP Space. VIP members can withdraw money faster, access exclusive games and bonuses and have personalised and more dedicated support.

Slotoro Casino’s Commitment to Responsible Gambling

Slotoro Casino failed to deliver in the responsible gambling department. You can only activate self-exclusion via live chat.

There’s also a self-assessment test you can take with the link to the test located in the footer.

The responsible gambling page contains barely any information and I discovered that the link from the footer doesn’t work. The casino mentions GamCare, Gamblers Anonymous and Gambling Therapy as places where players can go if they experience any issues.