General Information About Qbet Casino
Qbet is owned by RegalTech Solutions Limitada, a company registered in San Jose, Costa Rica. The online casino is fully licensed and regulated by the Tobique Gaming Commission under the licence number 0000087.
Qbet Casino’s rank on our website is 7/10, while the Player Rating is quite low at 5.9/10. Players have filed seven complaints to our AskGamblers Casino Complaint Service (AGCCS) against the casino, four of which have been resolved successfully.
Complaints were mostly about the verification and withdrawal processes, and, as much as I could see, the casino hasn’t cooperated with the AGCCS team on any of them, even the ones that were resolved.
The registration process requires a valid email address, a password, and personal and contact information, including a phone number the casino uses to send an account verification code. You can also choose a welcome bonus offer at this point.
Speaking of a welcome bonus offer, it varies based on the country you are signing up from, so I was offered 20 Super Spins for Hacksaw Gaming’s Wanted Dead or a Wild slot, for example.
The standard welcome bonus offer for Qbet Casino is a 100% up to €100 + 100 Free Spins, and there is an offer for sports betting customers, as well.
If you wish to read my impressions and learn more about various aspects of playing here, read my Qbet Casino review for more information.
Payment Information and Options at Qbet Casino
Qbet accepts fiat and crypto deposits and allows players to use various payment methods to fund their accounts. When I wanted to make my deposit, I had a few available options, including bank cards, bank transfer, Skrill, Neteller, Apple Pay, Google Pay, Paysafe card, and others
Since the casino accepts crypto payments, I also had a selection of cryptocurrencies available, and I chose USDC for my deposit, but you can also use Bitcoin, Ethereum, Dogecoin, and others. My deposit was almost instant, but that’s expected with cryptocurrencies.
The minimum deposit for fiat options is €10, but you will need to deposit €20 to claim the welcome bonus. For crypto payments, the minimum deposit is €25, so the minimum for me was just over 28 USDC.
The available options may vary depending on your country of residence, and when you open the cashier, you’ll see which options are available. Unfortunately, not all deposit methods support withdrawals, so check this before making a deposit.
The minimum withdrawal is €20. There are also daily, weekly, and monthly limits, so you can withdraw up to €10,000 per day, €25,000 per week, and €100,000 per month, unless otherwise specified.
Your first withdrawal per day is free, but the casino charges a 3% administrative fee (up to €20) for additional withdrawals within a rolling 24-hour period.
You will also be required to send identification documents to verify your account, and additional checks will be made on withdrawals exceeding €2,000.
Customer Support at Qbet Casino
Qbet has a very comprehensive Help Centre where you can find information and instructions on how to do things around the casino, such as opening an account, making a deposit, setting limits, and many other basic actions.
If the information you are looking for is not there, you can contact customer support via live chat.
I was greeted by a chatbot that has basic answers to the most common questions, but since I needed specific information, I switched to talking to a live support agent with one click.
Support is available in multiple languages, including Portuguese, Norwegian, French, German, Finnish, and more. This is a great option for players who are not comfortable with using English, but I only tested the support in English, so I can’t give you any information about other languages.
My chat was picked up by Mert, and he was friendly and helpful with clarifying the details of the welcome bonus offer and confirming what was available to me. While I can’t say how helpful the support is with more complicated matters, I was satisfied with my experience.
Some players actually complained about customer support, saying that they didn’t manage to solve their issues, and you can read their experiences in the players' reviews.
If you need to make a more formal request or need more space to explain your issue, you can email the casino at [email protected].
Games at Qbet Casino
The Qbet Casino lobby features casino games from around 80 software providers. Online slots are available in various categories, such as new games, Megaways games, and games with the Bonus Buy option.
The category I found particularly exciting is the Exclusive section where players have early access to the latest slot releases, so I used it to try PenguinKing’s Inferno Rising Hold and Win. I must admit that this was the first time I played a game from this provider, and it was a fun experience, with even a few sweet wins.
I couldn’t resist Belatra’s Ice Bass slot either because I like the grumpy fisherman from Blast the Bass. I can’t say I had much success, but it was still enjoyable.
The provider filter is inside the search feature, and I was pleased to see that you can select multiple providers simultaneously and then clear your filter with a single click.
Even though table games and live casino games are not my cup of tea, I was still a bit disappointed to see that the offer of these games at Qbet Casino is quite limited. For example, I found only one poker table in the live casino section.
The table games section offers a few blackjack, poker, and roulette games, even a few bingo options, but it is a modest collection when compared to the competition.
Qbet Casino Commitment to Responsible Gambling
Qbet has a responsible gambling section where it gives advice for gambling responsibly and recognising problem gambling signs. It also provides a link to an external self-assessment test you can take if you have doubts about your gambling habits.
You can set a limit on your deposits, and you can do it through your account settings without needing to contact customer service, which I think is great since it eliminates an unnecessary step in between.
If you need a break from gambling, you can take a timeout, also in your account settings, where you can select the duration of your break from 24 hours to 90 days.
Players who wish to self-exclude from gambling for a longer period can do that through the responsible gambling section in their profile settings as well. The self-exclusion period can range from six months to five years, or it can be indefinite.
The possibility of activating all these responsible gambling tools, especially self-exclusion, through account settings is a big plus in my books, since it eliminates the unnecessary 24-hour wait that the casino typically takes to close your account when you self-exclude.
Only good thing that they closed my account instantly when I asked to. Nothing more positive to say, complete waste of time. Some parts of the site were working decently.
They promised me a return of my net lossess after a year of being ignored. They send me
the wrong amount and have been trying to get in contact with them again for weeks and they simply close the chat when I join and ignore all emails. if you look for a safe and reliable place to play, this is not the site for you