MrPacho Casino Complaints

Dear AskGamblers I'll need your help.

I made my first 200eur withdraw on this casino at 12.6.2026 and it was cancelled right about when casinos 96 hour window is full. I contacted support and they told me that I have cancelled it myself.

However on deposits and withdraws I use Zimpler as a provider. I contacted them what was the reason for cancelling and they told me that casino did not confirm it in this 96 hour window.

Then on 16.6.2026 I made a new withdraw that was also cancelled. The same thing, the casino is stating that I am cancelling it.

And I have not cancelled any of those and it can be confirmed from Zimpler.

Please help me with this withdraw!

Hi,

I first contacted customer support via the email address provided in the Terms & Conditions section of the website on 27 March 2026 and requested to be self-excluded. Customer support replied by providing the contact details of a "VIP Manager". I subsequently sent my self-exclusion request to the VIP Manager via both WhatsApp and email, but I did not receive any response.

To date, I have requested self-exclusion at least four more times by emailing customer support. I explained that the VIP Manager had not responded to my requests. I also contacted the live chat service, but I did not receive any assistance. Furthermore, I informed the casino about my gambling addiction.

During the period from 29 March 2026 to 18 June 2026, I deposited approximately €8,500 in total and made no withdrawals.

I hereby request a full refund of all deposits made during this period, as well as the permanent closure of my account with this casino and all other casinos operated by the Luxinero Group.

I contacted "Support" as directed by Live Help when I attempted to close my account with them. I emailed on May 2nd, it's now 7 day's later and 5 emails all unanswered, no automatic reply or acknowledgement. Practically on a daily basis, I went into the Casino to Live Help and demanded my Account be closed as clearly "Support" is not doing their job. I was told they can't do it and to be Patient ( I think 7 days & 5 unanswered emails is been Patient), knowing I might deposit while waiting I asked for a deposit limit to be put on my account, again they can't do this at Live Help (I actually think they mentioned they don't offer that service). I'm still waiting as I type for a reply & account closed, absolute joke of a site !! Zero Responsible Gambling policy.

Casino Name: Mr Pacho Casino

Complaint Type: Withdrawal Issue & Account Access Denied

Amount: €1500 pending + €8000 balance

Detailed Description:

I requested a withdrawal of €1500, which has now been pending for 6 days.

In addition, I still have approximately €8000 remaining in my account balance that I cannot access.

I am also completely unable to access the casino website and my account. The site does not load or my login is not working, and I have not received any explanation or prior notice.

I have already contacted support but did not receive any clear response.

This situation is very serious, as a total of €9500 of my funds is being held while I am locked out of my account.

I request immediate assistance to restore access to my account and process my withdrawal without further delay.

I am willing to provide any documents required.

Thank you

Mrpacho.com is on the point of scamming me of both balance and pending withdrawal.

Before now I was able to login my gaming account to place bets and withdrawn from my gaming account, today when I try to login as usual, I noticed that the website interface colour has been upgraded from blue it's usual colour to purple, since then I am experiencing difficulties in accessing my account as it keeps on saying "YOUR ACCOUNT IS UNDER REVIEW". This issue has been raised on multiple occasions via their online support, yet no solution. Operators keep saying everything looks fine and normal from their end, yet from my end i can't login which made me confused and frustrated.

Also, I have a pending withdrawal of 39 USD and a balance of 29 USD, making a total balance of 68 USD.

They say my account is normally, with no restrictions on it, despite these I still can not access my account, and no help is coming. It is sad, and I am frustrated.

Please, I need your help on this.

Below are screenshots with the operator

Hello,

I had a problem with this site, Mr. Pacho.

In February 2025, I won 3000 euros, but they never paid me despite my numerous follow-ups.

I haven't received anything. I hope you can help me, please.

I followed all the rules, the bonus, and lost a lot of money

Could you please help me resolve this situation

Hi, the reason for this complaint is very simple, I have been waiting for two withdrawals that sum 634 euros ever since the 30rd of January. They still aren't paid, they haven't asked for kyc, and in chat they tell me to keep waiting. I am attaching the withdrawal of the highest amount and it shows the date.

Hey AskGamblers,

I’m having an issue with Mr Pacho Casino. I requested a withdrawal of 1200€ a week ago, and it still hasn’t been processed.

I’ve contacted customer support, but I’ve only gotten vague responses and no real answers about when I’ll get my money.

Can you help me out and look into this? I’d really appreciate it!

Thanks,

Dear AskGamblers Team,

I am writing to formally report an issue regarding delayed and repeatedly denied payment of my winnings from the casino MrPacho.com, one of your regulated partners.

On 22.12 , I won a total of €335 while playing on the MrPacho.com platform. Despite more than 7 days having passed since I requested the withdrawal, I have yet to receive the payment.

I have contacted MrPacho.com’s customer service multiple times via [mention channel, e.g., live chat, email, etc.] but have only received generic responses with no resolution to my issue. This delay and lack of action are unacceptable, particularly as the amount in question is modest compared to the funds I have deposited and lost on their platform.

As the regulating authority, I kindly request your intervention to ensure MrPacho.com complies with fair play and transparency rules. I would appreciate confirmation of the expected timeline to receive my winnings.

I am available to provide any supporting documentation, such as screenshots or records of my communications with MrPacho.com’s customer service team, if necessary.

Thank you in advance for your attention to this matter. I look forward to hearing from you soon.

Kind regards,

< personal information >

Made a withdrawal over a week ago, but money is nowhere to be seen.

Seen a lot of the same feedback from other customers so they probably just push back the withdrawal so people play their money away.

I would have liked to verify my account so that the withdrawal would be faster, but they say "There is no need to do that” and my verification tab is not even open. Live chat says that I don't need to verify and email support says that I have to.

Contacted customer support and live chat on many different days and they said that they sent a message to the verifying and finance team but nothing happened.

I played in the casino, and it seemed to me that everything was fine. But unfortunately, this is a scammer's casino. They do not allow players to withdraw money.

I made two deposits and they were credited very quickly. And I can't withdraw funds. the withdrawal button is simply not active.

I wrote to support and they advised me to clear the cache and cookies of my browser. I cleaned the cache and cookies. I changed the browser, and I changed the device from which I logged into my account, but it still does not help. I wrote to support and asked them to issue a withdrawal request for me. But they said they won't do that. Then I said if they can't withdraw my funds, let them return all my deposits to me, and they sent me the rules, which say that the deposits will not be returned.

Please help me to return my funds.

I am attaching a screenshot that clearly shows that they do not allow you to withdraw money 150.9 EUR

Ladies and Gentlemen,

After I asked several times in the chat to close my account in order to protect myself, I ordered an irrevocable account closure by e-mail on Friday, 15.12.2023 at 15:40. This was responded to without closing the account by telling me a personal manager would get in touch, which did not happen.

Regardless of this, the casino should have closed the account to protect me from further damage. This was deliberately not done.

Since then, a further 436 euros have been deposited. These are to be refunded due to the failure to close the account, which I hereby request.

I am setting a deadline of 48 hours, after which additional criminal charges will be filed. The casino is extremely unprofessional. The money can be refunded to the credit card with the final number 0604.

Yours sincerely

< Full name removed >