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MrPacho Casino - Withdrawal button not active cannot withdraw my money

RESOLVED

Complaint Info

Disputed casino

MrPacho Casino

Amount

€ 150.9

Oscarnat Chile
1 year ago

I played in the casino, and it seemed to me that everything was fine. But unfortunately, this is a scammer's casino. They do not allow players to withdraw money.

I made two deposits and they were credited very quickly. And I can't withdraw funds. the withdrawal button is simply not active.

I wrote to support and they advised me to clear the cache and cookies of my browser. I cleaned the cache and cookies. I changed the browser, and I changed the device from which I logged into my account, but it still does not help. I wrote to support and asked them to issue a withdrawal request for me. But they said they won't do that. Then I said if they can't withdraw my funds, let them return all my deposits to me, and they sent me the rules, which say that the deposits will not be returned.

Please help me to return my funds.

I am attaching a screenshot that clearly shows that they do not allow you to withdraw money 150.9 EUR

1 year ago

Dear Oscarnat,

Hope you are doing well.

We have decided to withdraw your funds manually, but before doing so, we invite you to verify your account. You need to upload your ID to the Verification tab on the website.

Hope for your understanding and cooperation.

Best wishes,
Mr. Pacho Casino Representative.

Oscarnat Chile
1 year ago

I uploaded my document and went through the Face ID in the online camera. Get me my money

1 year ago

Dear Oscarnat,

Thank you for your reply.

We would like to inform that we will usually verify your documents and information within 10 (ten) days after our request is answered in full, however, depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification.

Hope for your understanding and cooperation.

Best wishes,
Mr. Pacho Casino Representative.

Oscarnat Chile
1 year ago

since I uploaded the documents and passed the selfie verification on 30th December. I understand that there are not 10 but 7 days left for your inspection. I will wait for the results of this check, which has not happened before in my account, here. Thank you

1 year ago

Dear Oscarnat,

Hope you are doing well.

We would like to inform you that your account has been successfully verified. We would also like to ask you to try withdrawing funds from your side one more time to avoid any misunderstandings during the manual withdrawal. If you have any difficulties again, we will make a manual withdrawal to your wallet.

Hope for your understanding and cooperation.

Best wishes,
Mr. Pacho Casino Representative.

Oscarnat Chile
1 year ago

I just sent you a request to manually withdraw my balance. Please check it and make a withdrawal. Thank you

1 year ago

Dear Oscarnat,

Thank you for your reply.

We tried to contact you via emails to find out how much you would like to withdraw, but we did not receive a response. We have decided to make a payment to your entire balance. The funds will be sent to your wallet today. It may take from one to several business days for your bank to receive the funds.

Hope for your understanding.

Best wishes,
Mr. Pacho Casino Representative.

Oscarnat Chile
1 year ago

I have emailed you several times asking you to withdraw the entire amount from my account. As soon as I receive the funds, I will immediately notify you here

Oscarnat Chile
1 year ago

Thank you askgamblers team, for your resource which helped me to bring absolute attention to my business and withdraw my funds. Thank you, I received the funds

AskGamblers
1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.