Complaint #39
MrPacho Casino
Withdrawal delayed for more than 10 days
3 weeks ago
I am submitting this complaint regarding a withdrawal of €500 that has been pending since 25 May 2026.
The withdrawal request has remained in “Under Review” status for over 10 days. During this period, I have contacted customer support repeatedly, almost every day, seeking clarification and a resolution.
While the support agents have been polite, I have received the same generic response every time: that my case has been forwarded to the relevant department and that I should wait for an update. Despite these assurances, no explanation has been provided for the delay, no timeframe has been given, and no progress has been communicated.
As a player, I find this extremely concerning. If there is a verification issue, I expect to be informed. If additional documents are required, I expect to be notified. Instead, I am left waiting indefinitely while my funds remain inaccessible.
The amount involved is not disputed. The withdrawal request was submitted properly, yet after more than 10 days it is still being reviewed with no clear reason provided.
At this point, I am requesting:
1. Immediate clarification regarding the reason for the delay.
2. Processing of my €500 withdrawal without further unnecessary postponement.
3. A clear explanation of why this withdrawal has been kept under review for such an extended period.
I hope Mr Pacho will address this issue publicly and resolve it promptly. Until then, I believe other players should be aware of my experience and the lack of transparency surrounding this withdrawal request.
The withdrawal request has remained in “Under Review” status for over 10 days. During this period, I have contacted customer support repeatedly, almost every day, seeking clarification and a resolution.
While the support agents have been polite, I have received the same generic response every time: that my case has been forwarded to the relevant department and that I should wait for an update. Despite these assurances, no explanation has been provided for the delay, no timeframe has been given, and no progress has been communicated.
As a player, I find this extremely concerning. If there is a verification issue, I expect to be informed. If additional documents are required, I expect to be notified. Instead, I am left waiting indefinitely while my funds remain inaccessible.
The amount involved is not disputed. The withdrawal request was submitted properly, yet after more than 10 days it is still being reviewed with no clear reason provided.
At this point, I am requesting:
1. Immediate clarification regarding the reason for the delay.
2. Processing of my €500 withdrawal without further unnecessary postponement.
3. A clear explanation of why this withdrawal has been kept under review for such an extended period.
I hope Mr Pacho will address this issue publicly and resolve it promptly. Until then, I believe other players should be aware of my experience and the lack of transparency surrounding this withdrawal request.
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