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Monro Casino

6.9
CasinoRank
6
Player rating 5 reviews
Complaint response 11 hours avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Fast withdrawals
  • 24/7 live chat
  • High withdrawal limits
What we don’t like
  • Limited responsible gambling tools
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Russian, German, Portuguese, French, Spanish

Established

2023

Licences

Curacao

Affiliate Program

Company

Casino Type

Crypto Casino, Instant Play, Live Casino, Mobile, Sports

Deposit Methods

Bank Wire Transfer, Interac, Payz, MuchBetter, Neosurf, Jeton, Visa, MasterCard, Flexepin, Bitcoin, Ethereum, Tether, Litecoin, TRON, Dogecoin, Ripple, Trustly, kvitum

Currencies

Euros, US dollars, Ukrainian hryvnias, Canadian dollars, Kazakhstani tenges, Brazilian reals, Russian rubles

Withdrawal Methods

Visa, MasterCard, Bank Wire Transfer, Skrill, Neteller, Rapid Transfer, Trustly, MiFinity, Bitcoin, Bitcoin Cash, Dogecoin, Litecoin, Ethereum, Tether, TRON, Ripple, Binance, Jeton, Interac

Withdrawal Times

EWallets: 0-72 hours
Bank Transfers: 3-7 days
Cheques: Not offered
Card Payments: 0-72 hours
Pending Time: 0-72 hours

Withdrawal Limit

EUR 4,000 per day

Software

Endorphina, 3 Oaks Gaming, Belatra, Amusnet (Former EGT Interactive), BGaming, Thunderkick, Nolimit City, Evolution Gaming, Spinomenal, Relax Gaming, NetEnt, Push Gaming, NetGame, 1spin4win, Big Time Gaming, Playtech, Gamzix, Igrosoft, Red Tiger Gaming, Quickspin, Mascot Gaming, Onlyplay, Wazdan, Evoplay, Fugaso, Gamomat, CT Interactive, Playson, Avatar UX, Booming Games, GameArt, TrueLab Games, Betsoft, SmartSoft Gaming, Blueprint Gaming, Tom Horn Gaming, Mancala Gaming, Spribe, Games Global, Turbo Games, Gaming Corps, Iron Dog Studios, Snowborn Games, Gamevy, Golden Hero Games, Just For The Win, Foxium, Red Rake Gaming, 1x2Games, Genesis Gaming, Felix Gaming, Golden Rock Studios, Merkur Gaming, Rabcat, 2 By 2 Gaming, Realistic Games, Old Skool Studios, GameBeat, Pragmatic Play, Hacksaw Gaming, Elk Studios, Yggdrasil Gaming, Pocket Games Soft, Popiplay, Holle Games, Reflex Gaming, 4ThePlayer, Bulletproof Games, ReelPlay, Ash Gaming, Zillion Games

RTP

Not publicly audited

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Editor’s View

The casino has a user-friendly interface and we were particularly impressed with the games lobby. Not only is it packed with games, but it’s well laid out with plenty of filtering options. There’s a good mix of support options, a VIP Club and active bonuses, promotions and tournaments. 

General Information about Monro Casino 

Monro Casino has joined our online casino list, offering a food selection of games. You can play from any device, including the latest mobile handsets. 

Once you’re a member, you can join the VIP Club and advance through the four levels of the loyalty program. You’ll be able to enjoy exclusive perks, such as faster withdrawals and higher cash back options. 

As always, we’ve left our casino reviews below, so you can get the truth before you play. 

Payment Information and Options at Monro Casino

The casino supports a wide range of payment methods, including credit cards and web wallets. You must complete the verification process, and any withdrawals over €1,250 could trigger additional verification procedures. The verification process can take up to 48 hours. 

The maximum payout allowed per month is €125,000, and the casino aims to process withdrawals within 24 hours. Jackpot winnings are currently excluded and usually paid in one lump sum. If you withdraw more than €8,000, the casino states that they reserve the right to ask for source of funds confirmation.

Your withdrawal limits depend on which VIP status you have and range from €4,000 per day to no limits. The monthly limit for crypto users is $1,000,000.

Customer Support at Monro Casino

If you need help, you can speak to the casino and the fastest option, in our experience, is live chat, or you can request an online call. 

We tested live chat to give you a better insight into the casinos’ support network and are pleased to say that we have no concerns. We were transferred to an agent immediately, with no queuing times, and the agent was fast and friendly with their replies. The other good news is that they are available 24/7. 

The casino can also be reached through their Telegram channel, or you can email them at any time. 

There is also an FAQ section that covers various topics, so it’s also worth checking here. 

Games at Monro Casino

The casino is home to a catalogue of games, including the latest and most popular online slots from industry-known names. If you’re from an eligible country, you can also try a mix of bonus buy titles, which are easily located within the games lobby. 

You can list the gaming providers to select your favourites and see how many games are available per provider. Other useful features include sorting games by their feature and collection. You can sort games by popularity, by when they were released and into alphabetical order. 

If you’re interested in casino table games, there’s a good mix of variations, including online blackjack, roulette and poker. 

You can also try the live casino collection, home to plenty of variations, including live blackjack, live poker, live roulette and the latest live game shows. There are currently four live casino providers, including more than 250 live games from Evolution Gaming alone. 

Monro Casino’s Commitment to Responsible Gambling

The casino is a responsible gambling operator, and we have listed the tools you can use, including self-exclusion above. If you think you need to self-exclude, you can answer a series of questions at the casino. You can also seek external help from support groups and organisations that the casino has listed. 

Final Verdict on Monro Casino

Now that you have read our review for Monro Casino, it’s time to sign up. You could claim a 150% welcome bonus on your first deposit to enjoy thousands of slots, including the popular Gates of Olympus Slot. There’s also a good mix of table games and live casino games. 

If you need support we’re confident that you’ll get it and the fastest option for us was live chat. The casino also supports a good range of payment options, and is fully licensed and regulated by the Government of Curacao. 

Player Reviews

6
5 reviews
Sort by
Date
Relevance
Player rating
BlissfulExistence
June 24, 2024
9

After a few bonus misunderstandings with the chat support I got a very nice manager called Aurora that solved the issue and now I'm pleasantly happy with this casino. The website's layout is nice and easy to navigate, the game selection is out of this world impressive, so many live casino and slots providers! I have Elite VIP status and my withdrawal took less than 5 minutes which is really fast compared to other casinos, the account verification was also fast! Overall I'm very satisfied with this casino.

They should have only one VIP manager available to talk with at all times, I ran across a couple ( especially David ) who were really unaware of how to treat a VIP customer, but Aurora took really good care of me! They should also improve bonuses and rewards for activity without me having to ask.

Monro Casino
August 8, 2024

Hello, dear player! Your feedback about your recent visit to our casino is greatly appreciated. We're dedicated to enhancing your experience with efficient transactions, a wide range of games, attractive bonuses, and around-the-clock support. Your insights are important and motivate us to keep getting better. Thank you for your continued patronage!

Best regards,
Monro Casino!

GirlonTheRocks
June 24, 2024
1

Made several big deposits and got promoted to Elite VIP status on their casino and can't even reward me or give me a bonus. This is no way to treat a VIP player anywhere. Very disappointed I registered and lost money at this casino and not returning again

Monro Casino
August 22, 2024

Hello, dear player! We're sorry to hear that your experience as an Elite VIP did not meet your expectations. At Monro Casino, we strive to reward our loyal players, especially those in our VIP program. Please reach out to our support team to review your account and ensure you receive the benefits and rewards that match your VIP status. Your feedback is important to us, and we hope to address your concerns and make things right.

Best regards,
Monro Casino

floww0
June 20, 2024
3

Good offer on markets and odds, I like the amount of games they have and the prices are competitive. Live streams in app are decent, I just liked I could choose whether I wanted it in my layout or not.

Bad layout. Withdrawals take too long to process (have been waiting for more than a week for mine and still no news). Live chat support doesn't help accordingly (couldn't help with my withdrawal and said i needed to wait 30 DAYS to know the results).

Monro Casino
August 22, 2024

Hello, dear player! Thank you for sharing your experience with us. We’re glad to hear that you appreciate the variety of games, competitive odds, and the flexibility of our app layout. However, we’re sorry to learn about the delays with your withdrawal and the issues with live chat support.

Please note that, according to our terms and conditions, the verification process can take up to 31 days in certain cases, according to the Terms and Conditions of our platform, Sports section, clause 10.4.

Best regards,
Monro Casino

juneau23
April 15, 2024
7

Monro Casino is an absolute gem in the world of online gaming just like http://extremegaming888.com/. From the moment you step foot onto their virtual gaming floor, you're greeted with an electrifying atmosphere that's bursting with excitement. The sheer variety of games available is staggering – whether you're a fan of classic slots, thrilling table games, or immersive live dealer experiences, Monro Casino has it all. But what truly sets them apart is their commitment to providing top-notch customer service. The support team is always ready to assist with any queries or concerns, ensuring that your gaming experience is smooth and hassle-free. And let's not forget about the bonuses – Monro Casino is incredibly generous when it comes to rewarding their players, with a plethora of bonuses and promotions up for grabs. Overall, Monro Casino is a shining example of what an online casino should be – fun, fair, and downright fantastic!

The selection of games felt limited, with few options to choose from compared to other casinos. Additionally, the website's navigation was clunky and unintuitive, making it difficult to find what I was looking for. Customer support was also lacking, with slow response times and unhelpful assistance when I encountered issues. To make matters worse, the bonuses and promotions were underwhelming unlike http://extremegaming888.com/, offering little incentive to continue playing. Overall, my time at Monro Casino was underwhelming and unsatisfying. I would not recommend it to fellow gamers looking for a thrilling and enjoyable online casino experience.

Message
Monro Casino
June 20, 2024

Hello, dear player! Thank you for sharing your opinion about our casino, it is really important to us. Today on our site there are more than 9000 different games, which gives you the opportunity to find something suitable for yourself. If you can't find a particular game, our support team will help you. As a rule, the answer of specialists comes within one minute.

Best regards,
Monro Casino!

Ezios
February 2, 2024
10

Assisted in setting up an account and withdrawing funds it is the support that keeps me coming back to this place
Respect for the player and his values is an important criterion for the player, and if they listen to my opinion, it means something

Monro Casino
February 6, 2024

Hello, dear player! Thank you for your positive review of our customer service. Our support team is ready to help and answer any question you may have 24/7. We also hope that you enjoy playing at our casino.

Best regards,
Monro Casino!

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Monro Casino Complaints

  • resolved

    1 of 1

  • avg response

    11 hours

  • avg complaint life

    6 hours

  • avg amount

    8,100 USD