AskGamblers Quick Overview
Editor’s View
The casino has a user-friendly interface and we were particularly impressed with the games lobby. Not only is it packed with games, but it’s well laid out with plenty of filtering options. There’s a good mix of support options, a VIP Club and active bonuses, promotions and tournaments.
- Fast withdrawals
- 24/7 live chat
- High withdrawal limits
- Limited responsible gambling tools
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Monro Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Monro Casino
Monro Casino has joined our online casino list, offering a food selection of games. You can play from any device, including the latest mobile handsets.
Once you’re a member, you can join the VIP Club and advance through the four levels of the loyalty program. You’ll be able to enjoy exclusive perks, such as faster withdrawals and higher cash back options.
As always, we’ve left our casino reviews below, so you can get the truth before you play.
- E-Wallets 0-72 hours
- Bank Transfers 3-7 days
- Card Payments 0-72 hours
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Monro Casino
The casino supports a wide range of payment methods, including credit cards and web wallets. You must complete the verification process, and any withdrawals over €1,250 could trigger additional verification procedures. The verification process can take up to 48 hours.
The maximum payout allowed per month is €125,000, and the casino aims to process withdrawals within 24 hours. Jackpot winnings are currently excluded and usually paid in one lump sum. If you withdraw more than €8,000, the casino states that they reserve the right to ask for source of funds confirmation.
Your withdrawal limits depend on which VIP status you have and range from €4,000 per day to no limits. The monthly limit for crypto users is $1,000,000.
Games at Monro Casino
The casino is home to a catalogue of games, including the latest and most popular online slots from industry-known names. If you’re from an eligible country, you can also try a mix of bonus buy titles, which are easily located within the games lobby.
You can list the gaming providers to select your favourites and see how many games are available per provider. Other useful features include sorting games by their feature and collection. You can sort games by popularity, by when they were released and into alphabetical order.
If you’re interested in casino table games, there’s a good mix of variations, including online blackjack, roulette and poker.
You can also try the live casino collection, home to plenty of variations, including live blackjack, live poker, live roulette and the latest live game shows. There are currently four live casino providers, including more than 250 live games from Evolution Gaming alone.
Monro Casino’s Commitment to Responsible Gambling
The casino is a responsible gambling operator, and we have listed the tools you can use, including self-exclusion above. If you think you need to self-exclude, you can answer a series of questions at the casino. You can also seek external help from support groups and organisations that the casino has listed.
Customer Support at Monro Casino
If you need help, you can speak to the casino and the fastest option, in our experience, is live chat, or you can request an online call.
We tested live chat to give you a better insight into the casinos’ support network and are pleased to say that we have no concerns. We were transferred to an agent immediately, with no queuing times, and the agent was fast and friendly with their replies. The other good news is that they are available 24/7.
The casino can also be reached through their Telegram channel, or you can email them at any time.
There is also an FAQ section that covers various topics, so it’s also worth checking here.
Complaints
Read the complaints other players have left for Monro Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello, dear player! Thank you for your detailed review! We’re glad to hear that you enjoyed the fast withdrawals and the social aspect of the platform. Your suggestions regarding more responsible gambling tools and further optimization are very valuable to us. We will share them with our development team to make the gaming experience even safer and more enjoyable. Best regards, Monro Casino!
Monro Casino cancels payouts and lied
I requested withdrawals of $345 and $950 to my Skrill wallet (same as deposit method). Monro casino promised me I will be receiving my withdrawal in maximum 3 business days but after 3 business days, both were canceled without notice and credited back to my Monro casino account. Customer Support told me to wait 3 days, nothing came. Now they say to request again and wait another 3 days due to technical issues.
This isn’t the first time. If I don’t get my money in 3 days.
Hello, dear player! We apologize for the inconvenience you’ve experienced. Unfortunately, occasional technical issues with our payment system can occur, and we're truly sorry this affected your withdrawals. Our team is actively working to improve payout reliability. We hope that you were able to withdraw your winnings. Best regards, Monro Casino!
After a few bonus misunderstandings with the chat support I got a very nice manager called Aurora that solved the issue and now I'm pleasantly happy with this casino. The website's layout is nice and easy to navigate, the game selection is out of this world impressive, so many live casino and slots providers! I have Elite VIP status and my withdrawal took less than 5 minutes which is really fast compared to other casinos, the account verification was also fast! Overall I'm very satisfied with this casino.
They should have only one VIP manager available to talk with at all times, I ran across a couple ( especially David ) who were really unaware of how to treat a VIP customer, but Aurora took really good care of me! They should also improve bonuses and rewards for activity without me having to ask.
Hello, dear player! Your feedback about your recent visit to our casino is greatly appreciated. We're dedicated to enhancing your experience with efficient transactions, a wide range of games, attractive bonuses, and around-the-clock support. Your insights are important and motivate us to keep getting better. Thank you for your continued patronage! Best regards, Monro Casino!
Made several big deposits and got promoted to Elite VIP status on their casino and can't even reward me or give me a bonus. This is no way to treat a VIP player anywhere. Very disappointed I registered and lost money at this casino and not returning again
Hello, dear player! We're sorry to hear that your experience as an Elite VIP did not meet your expectations. At Monro Casino, we strive to reward our loyal players, especially those in our VIP program. Please reach out to our support team to review your account and ensure you receive the benefits and rewards that match your VIP status. Your feedback is important to us, and we hope to address your concerns and make things right. Best regards, Monro Casino
Good offer on markets and odds, I like the amount of games they have and the prices are competitive. Live streams in app are decent, I just liked I could choose whether I wanted it in my layout or not.
Bad layout. Withdrawals take too long to process (have been waiting for more than a week for mine and still no news). Live chat support doesn't help accordingly (couldn't help with my withdrawal and said i needed to wait 30 DAYS to know the results).
Hello, dear player! Thank you for sharing your experience with us. We’re glad to hear that you appreciate the variety of games, competitive odds, and the flexibility of our app layout. However, we’re sorry to learn about the delays with your withdrawal and the issues with live chat support. Please note that, according to our terms and conditions, the verification process can take up to 31 days in certain cases, according to the Terms and Conditions of our platform, Sports section, clause 10.4. Best regards, Monro Casino
Monro Casino is an absolute gem in the world of online gaming just like http://extremegaming888.com/. From the moment you step foot onto their virtual gaming floor, you're greeted with an electrifying atmosphere that's bursting with excitement. The sheer variety of games available is staggering – whether you're a fan of classic slots, thrilling table games, or immersive live dealer experiences, Monro Casino has it all. But what truly sets them apart is their commitment to providing top-notch customer service. The support team is always ready to assist with any queries or concerns, ensuring that your gaming experience is smooth and hassle-free. And let's not forget about the bonuses – Monro Casino is incredibly generous when it comes to rewarding their players, with a plethora of bonuses and promotions up for grabs. Overall, Monro Casino is a shining example of what an online casino should be – fun, fair, and downright fantastic!
The selection of games felt limited, with few options to choose from compared to other casinos. Additionally, the website's navigation was clunky and unintuitive, making it difficult to find what I was looking for. Customer support was also lacking, with slow response times and unhelpful assistance when I encountered issues. To make matters worse, the bonuses and promotions were underwhelming unlike http://extremegaming888.com/, offering little incentive to continue playing. Overall, my time at Monro Casino was underwhelming and unsatisfying. I would not recommend it to fellow gamers looking for a thrilling and enjoyable online casino experience.
Hello, dear player! Thank you for sharing your opinion about our casino, it is really important to us. Today on our site there are more than 9000 different games, which gives you the opportunity to find something suitable for yourself. If you can't find a particular game, our support team will help you. As a rule, the answer of specialists comes within one minute. Best regards, Monro Casino!
Assisted in setting up an account and withdrawing funds it is the support that keeps me coming back to this place
Respect for the player and his values is an important criterion for the player, and if they listen to my opinion, it means something
Hello, dear player! Thank you for your positive review of our customer service. Our support team is ready to help and answer any question you may have 24/7. We also hope that you enjoy playing at our casino. Best regards, Monro Casino!
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At this casino, you can expect fast withdrawals, which makes for a fun experience when you win the game. There is a social aspect here as well, with the 24/7 live chat amongst people and the support staff if you need them. Withdrawal limits are also quite high, so you can keep playing!
I want more responsible gambling tools for the platform, so I can recommend it more to other people. I want more optimisation and bug fixes as well, so everything can be enjoyed.