Complaint #29 Mafia Casino

Account verification KYC delay

By argaabam95

4 months ago

Mafia Casino doesn't verify my account and also blocks me from withdrawing any winnings.

I have sent them everything that they needed (Photo of my ID, passport, Bank statement, Selfie holding my ID, and Mafia Casino site on background)

Currently, my account still shows that I need to verify my account. The verification site looks empty.

I have tried to verify my account for weeks already, but nothing happens.

Disputed Casino Mafia Casino

Reason Verification issues

Amount €570

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

argaabam95

4 months ago

I have received all withdrawals. This complaint can be closed. Thank you AskGamblers and Mafia Casino.

argaabam95

4 months ago

I received two withdrawals today but one withdrawal is still being processed worth 148€. Hopefully my last withdrawal will be processed soon so that my complaint can be closed.

Mafia Casino

• Representative

4 months ago

Dear argaabam95,

We kindly inform you that your latest withdrawals have been completed successfully and your pending ones conducted yesterday, will be completed at the nearest time.

Thank you for your patience.

Best regards,
MafiaCasino Team

Mafia Casino Complaint Stats

Resolved 22 / 22

Avg. Amount $2,561

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Mafia Casino Complaints

See all complaints for this casino

Withdraw delay at Mafia Casino

I submitted a withdrawal request last Friday. I was told 1-3 business days as per their T&Cs. We are now in business day 5. I have messaged them twice since the 3 days expired and each time I am told “it is being checked”
I am concerned my money will not be paid out as they keep telling me to wait.
I have reviewed other Mafia Casino complaints and it seems like this is a common thing so I am really hoping that I get my money

72h left

$800

Withdrawal Pending with reverse tab beside it

With so many upgrades in online casinos and their payout processes, this site still takes up to 3 business days, after the first initial withdrawal, which means it's 4 days in total. One of their terms also state with fast payouts are available with e-wallet or online banking, but credit cards will take longer. I have seen other sites upgrade their systems to fast payouts, which to me states that they were either mandated to make that change, or wanted to keep players happy. I am currently waiting for a $500 payout since June 23, 2026, at approximately 1754:19, and they only stated today that it is only past the first day, meaning I would have to wait another three days, thus not including weekends and holidays. My complaint is that a site like this can upgrade its payouts, as one player in Trust Pilot stated that he could no longer wait and played all his winnings back. This should not be allowed on pending withdrawals; the reverse tab is right by the withdrawal.

Resolved

$500

Win recorded but never credited despite multiple support contacts

I am submitting a complaint regarding an unpaid slot win at Mafia Casino involving the game CherryPop.

On May 7, 2026, at approximately 12:41 PM, I placed a $1.00 CAD spin on CherryPop and triggered a bonus feature that clearly showed a total win of $62.00 CAD. However, the winnings were never credited to my casino balance.

I have attached screenshots showing that the game replay page is displaying bet amount: $1.00 and won amount: $62.00

• My account transaction history shows:

• 12:41:21 PM balance: CA$350.62 → CA$349.62

• 12:41:24 PM balance: CA$349.62 → CA$348.62

• 12:41:27 PM balance: CA$348.62 → CA$347.62 with a recorded CA$62.00 win

Despite the recorded win, my balance still decreased instead of increasing

The related bet ID: 398816681742

The balance history clearly demonstrates that the CA$62.00 payout was logged by the system but was not actually credited to my account balance.

I have contacted Mafia Casino support numerous times. Each time they request the same screenshots and bet details, they state the matter has been forwarded to the “relevant department.” After that, no resolution, update, or meaningful response is provided. The issue has effectively been ignored despite clear evidence.

I am requesting payment of the missing CA$62.00 win, a proper investigation into the malfunction, and a formal response from the casino regarding why the recorded payout was not credited

I have retained screenshots of the game replay, transaction history, and balance records supporting this complaint.

Resolved

$62

Please help me get my money from Mafia Casino

I have requested three withdrawals from Mafia Casino between April 1 and 3. The three withdrawals were for $700, $750 and $750; totalling $2200. I haven't received anything yet. I have emailed them numerous times and they have responded that the processing has been delayed because of the number of withdrawals that they have or that it is still processing but it is in the queue. They said that verification is not required. I am very frustrated. Can you help?

Resolved

€2,200

I am experiencing a significant delay with a withdrawal from Mafia Casino

I am experiencing a significant delay with a withdrawal from Mafia Casino.

On April 7, 2026, I deposited after receiving a bonus from my VIP manager. After completing wagering, my balance reached approximately €4,473, and I submitted a withdrawal of €800 on April 8 via Bitcoin.

Since then, the withdrawal has remained in “processing” with no progress.

I have contacted both my VIP manager and live chat multiple times and was told the withdrawal would be prioritized. Despite this, it is still pending nearly two weeks later. On April 9 I was told it was being prioritized, and on April 12 I was told it was still under review. Since then, I have repeatedly been told to be patient without any clear timeframe or update.

No additional documents have been requested and no issues have been explained.

I have attached my email communications with my VIP manager as evidence of the ongoing delay and assurances given.

This level of delay and lack of transparency is concerning, and I am requesting that the withdrawal be processed without further delay.

Resolved

€4,473

Delayed CAD 1000 withdrawal

I made a withdrawal request of $1000 1 week ago now, on March 26. In the terms and conditions, a deadline of 3 working days is mentioned. I have contacted online support twice and I am told that my request is following the process and will be processed as soon as possible. At no time they asked for KYC verification. I do not have an active bonus. And this is not the first time that I have made withdrawals at this casino but it's the first time that is so long.

Resolved

$1,000

Stalling payments

My withdrawals have been pending for 2 weeks and the casino has not paid them.
They have not even contacted me to tell me why . Can I please have a conversation with them here on this website for help and clarity and completing the payments owed to me. I have 3 pendign withdrawals of 750$ each and a balance 6752 in the account

Resolved

$2,250

Delayed payment and stealing

Casino: Mafia Casino (mafiacasino.com)

License: Anjouan (ALSI-152406028-FI2)

Issue: Withdrawal delay

Amount: $10,000+ USD

Pending: 3 withdrawals of $1,200 each, plus $750

Status: Processing for 6+ days (promised 3 days)

Details:

- First withdrawal requested: March 18, 2026

- Daily limit: $1,200

- Promised processing time: 3 days

- Actual status: Still "processing" with no exact date

Live chat responses: "final stage", "speed up submission", "soon" - no specific dates.

Previous payments received: 2 × $750 (proof casino can pay).

No bonus used, no rule violations.

Request: Immediate processing of all pending withdrawals with specific completion dates.

Resolved

$12,000

Delayed 150000HUF withdraw

I initiated a 150.000HUF withdrawal more than a week ago, but nothing has happened. The AI chatbot just keeps giving me template responses and misleading information. I play frequently and I am fully aware that my details, my account, and my winnings are all legitimate, so they have no valid reason to delay the process they simply do not want to pay out!

My withdrawal request still hasn’t been approved. They keep telling me that everything is fine with my withdrawal and that it is in the final stage, so I should receive it soon. However, they have been saying this for several days now, and nothing is happening.

Resolved

Ft150,000

Payments outstanding for 10 working days

I currently have three pending withdrawal requests of €500 each, which represents the maximum number of simultaneous withdrawals allowed by the casino.

In addition, I have a remaining positive balance on my account that I am currently unable to withdraw, as the pending withdrawals must be processed first according to the casino’s rules.

According to the information provided by the casino, withdrawals should be processed within a few business days, usually up to 3 business days. However, my first withdrawal request has now been pending for 10 working days, clearly exceeding the stated processing timeframe.

I have contacted customer support multiple times via live chat and email. Each time, I received the same response stating that there is a delay, that my funds are safe, and that the finance department is working on the withdrawals. No specific reason for the delay has been provided, nor have I been given a concrete or even estimated timeframe for completion.

The status of the withdrawals has not changed since they were submitted.

I kindly request a clear explanation for the delay and a definitive update regarding the processing of my withdrawals.

Resolved

€1,500