General Information about LunaLoots Casino
Lunaloots Casino is owned and operated by Green Champions Leader SRL, registration number: 3-102-917157. Lunaloots is an online casino that is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License ALSI-202502014-FI1.
If you’re from an eligible country, you can use the deposit and play feature. This means you can skip the registration process and deposit instantly. If you’re not eligible you can register in the usual way. You can select one of our LunaLoots Casino bonuses when you register. I selected a 225% welcome bonus up to €1,500 + 500 free spins. However, these are country-specific bonuses and subject to change.
The casino supports the latest devices which means you can sign up and enjoy their mobile casino or play from any web browser. Regardless of which device you use, you can access regular tournaments and their VIP program is available to the most active users. You can browse our casino reviews for more sites with VIP incentives.
Payment Information and Options at LunaLoots Casino
If you’re eligible for deposit and play you can use the online banking options in your county. Otherwise you can choose from a variety of payment methods, including Visa and the minimum deposit is €25. Unfortunately, there are fewer withdrawal methods and the minimum withdrawal is €100.
You must complete the verification process before you can make a withdrawal. You can complete this when you open an account or the casino will let you know when it is due. You can upload your documents to your account and they include photo ID, proof of address and payment method. The exact timeframe for approval has not been specified. Once verified, the casino aims to process your withdrawals within 72 hours.
The maximum you can withdraw per month is €25,000. However, if you have only made one deposit, the maximum you can withdraw is 15x your initial deposit. If you have accepted any no deposit bonuses, the maximum you can win is €25 and you must have made at least on deposit. All progressive jackpots are paid in full.
If your account is inactive for 6 months or more, the casino will charge a €10 fee to your account every month.
Customer Support at LunaLoots Casino
Live chat is available if you need help. You can launch the feature from the main menu at any time. Initially, you’ll connect to a chatbot and unfortunately, there is no easy way to bypass this. You’ll need to select one of the other options and complete the questions before you can be transferred. The good news is that once you are through to someone, support is fast and friendly. For anything less urgent, you can email the casino at any time.
Games at LunaLoots Casino
There are plenty of games to enjoy at the casino. You’ll find the latest providers offering thousands of different games and online slots. The lobby is neatly laid out so finding your favourite games is easy. There are lots of menu options to help you navigate and you can use the search engine to find games. There are some nice little features, including spotlighting certain providers and their games. Unfortunately, I was not able to find any RTP information.
The casino has lots of table games so you can try versions of online poker, blackjack, roulette and more. There is no specific menu for these which is disappointing but I used the search engine to find these games.
The live casino is much easier to find. You’ll find lots of games to play which are hosted by real life dealers, including VIP specials which is another nice touch to the lobby if you are a high roller.
LunaLoots Casino’s Commitment to Responsible Gambling
You’ll be able to set deposit limits from your account to help manage your finances. These can be set daily, weekly or monthly but they must be activated through customer services. I wasn’t able to find any options to set wager or loss limits unfortunately.
If you need to take a break, you can take a time-out or for something longer you can self-exclude. Again, you must contact the casino to activate these and they can give you a healthy period of recovery.
