LuckyWins Casino

General Information About LuckyWins Casino

LuckyWins Casino is an online casino site where you can find thousands of games from more than 120 game studios. The site is available instantly through any web browser, or if you prefer mobile casinos, you can switch to the latest smartphones and tablets. You can also install the casino app on our desktop from the casino's home page. 

The casino is available in English, but you can switch between different languages at the bottom left corner of the page.

You can become part of the LuckyWins VIP program to earn some benefits such as quicker payouts with higher withdrawal limits, bigger cashback and unique bonuses. Below is our online casino review so you can get the facts before you play.

Payment Information and Options at LuckyWins Casino

The casino supports various payment methods to allow you to deposit and withdraw stress-free. It’s also a crypto casino, so you can deposit through CoinsPaid if you want to use the Bitcoin options. 

The minimum deposit and withdrawal start at 20 EUR; the other good news is that there are no fees connected with depositing or withdrawing. 

When it comes to withdrawals, you can request up to 7,500 EUR per week or 15,000 EUR per month unless otherwise agreed with the casino. If you are a VIP player, you may be allowed to make higher withdrawals. If you win more than 15,000 EUR, the casino may pay you in instalments, except for progressive jackpot wins, which are paid in full.

Using bank transfer for withdrawals can be subject to additional charges by the banks, which are approximately around 16 EUR.

Customer Support at LuckyWins Casino

If you need help and support, you can contact the casino anytime. One of the quickest ways to get help is through their live chat feature, which can be launched from any page and is open 24/7.

Initially, you will be met with a chatbot, and you can select help in six different languages. The chatbot can assist with some of the casino's most asked questions, or you can speak with a human agent anytime. 

In our experience with live chat, we were transferred to a customer service agent almost instantly with minimal waiting times. The agent was friendly and prompt with their replies, and we have no concerns.

If you need help outside of live chat, you can email the casino or visit their support section to access an online contact form. The casinos' inbox is regularly monitored, so we’d like to think that replies are quick, although we have not tested this feature.

Alternatively, you can visit the FAQ page with answers to various topics, including payments and casino bonuses. 

Games at LuckyWins Casino

The casino is home to more than 120 game studios, so when it comes to casino games, there are thousands. You can choose from the latest online slots and table games. You can also chase the dream and try the casinos' selection of progressive jackpot slots. 

You can list the game studios from the games lobby to see which ones are supported in your country and select your favourites. You can also browse games by their popularity and check out the newest games. If you want to get stuck in, you can use the search bar to find any quicker.

Whilst there are plenty of slots, there are lots of table games available. From online blackjack and roulette to the latest card games. Or you can visit the live casino to enjoy the latest Live Game Shows, VIP Roulette, Speed Roulette and more. Lucky Wheel and Lucky Lottery are also available to players who want to test their luck this way.

LuckyWins Casino's Commitment to Responsible Gambling

The casino is a responsible gambling operator, and if you think that gambling is interfering with your normal daily routines, the casino has a Personal Limits feature you can use. 

You can set limits on the amount you deposit, lose, wager, or spend in one game or on your account activity on the whole. This functionality can be accessed within your account in the “Personal Limits” section.

You can also set a cooling-off limit for a definite amount of time or a self-exclusion limit. You can even limit the time you spend gambling. You can set the limit from a period of 6 to 1000000 minutes.

Finally, if you need to take a more permanent break, you can email customer support to self-exclude and contact some of the external companies and support groups for further help.