AskGamblers Quick Overview
Editor’s View
Overall the casino is very welcoming, and we were able to use and navigate around the site easily, with no concerns.
Live chat can be opened from any page, and the rest of the menus are easy to navigate. The games lobby is player-friendly to tie in with the rest of the site.
- Home to more than 120 game studios
- Mobile-friendly
- Live chat is open 24/7
- Lower maximum withdrawal limits
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LuckyWins Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About LuckyWins Casino
LuckyWins Casino is an online casino site where you can find thousands of games from more than 120 game studios. The site is available instantly through any web browser, or if you prefer mobile casinos, you can switch to the latest smartphones and tablets. You can also install the casino app on our desktop from the casino's home page.
The casino is available in English, but you can switch between different languages at the bottom left corner of the page.
You can become part of the LuckyWins VIP program to earn some benefits such as quicker payouts with higher withdrawal limits, bigger cashback and unique bonuses. Below is our online casino review so you can get the facts before you play.
- E-Wallets 0-1 hours
- Bank Transfers 3-5 days
- Card Payments 24-72 hours
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at LuckyWins Casino
The casino supports various payment methods to allow you to deposit and withdraw stress-free. It’s also a crypto casino, so you can deposit through CoinsPaid if you want to use the Bitcoin options.
The minimum deposit and withdrawal start at 20 EUR; the other good news is that there are no fees connected with depositing or withdrawing.
When it comes to withdrawals, you can request up to 7,500 EUR per week or 15,000 EUR per month unless otherwise agreed with the casino. If you are a VIP player, you may be allowed to make higher withdrawals. If you win more than 15,000 EUR, the casino may pay you in instalments, except for progressive jackpot wins, which are paid in full.
Using bank transfer for withdrawals can be subject to additional charges by the banks, which are approximately around 16 EUR.
Games at LuckyWins Casino
The casino is home to more than 120 game studios, so when it comes to casino games, there are thousands. You can choose from the latest online slots and table games. You can also chase the dream and try the casinos' selection of progressive jackpot slots.
You can list the game studios from the games lobby to see which ones are supported in your country and select your favourites. You can also browse games by their popularity and check out the newest games. If you want to get stuck in, you can use the search bar to find any quicker.
Whilst there are plenty of slots, there are lots of table games available. From online blackjack and roulette to the latest card games. Or you can visit the live casino to enjoy the latest Live Game Shows, VIP Roulette, Speed Roulette and more. Lucky Wheel and Lucky Lottery are also available to players who want to test their luck this way.
LuckyWins Casino's Commitment to Responsible Gambling
The casino is a responsible gambling operator, and if you think that gambling is interfering with your normal daily routines, the casino has a Personal Limits feature you can use.
You can set limits on the amount you deposit, lose, wager, or spend in one game or on your account activity on the whole. This functionality can be accessed within your account in the “Personal Limits” section.
You can also set a cooling-off limit for a definite amount of time or a self-exclusion limit. You can even limit the time you spend gambling. You can set the limit from a period of 6 to 1000000 minutes.
Finally, if you need to take a more permanent break, you can email customer support to self-exclude and contact some of the external companies and support groups for further help.
Customer Support at LuckyWins Casino
If you need help and support, you can contact the casino anytime. One of the quickest ways to get help is through their live chat feature, which can be launched from any page and is open 24/7.
Initially, you will be met with a chatbot, and you can select help in six different languages. The chatbot can assist with some of the casino's most asked questions, or you can speak with a human agent anytime.
In our experience with live chat, we were transferred to a customer service agent almost instantly with minimal waiting times. The agent was friendly and prompt with their replies, and we have no concerns.
If you need help outside of live chat, you can email the casino or visit their support section to access an online contact form. The casinos' inbox is regularly monitored, so we’d like to think that replies are quick, although we have not tested this feature.
Alternatively, you can visit the FAQ page with answers to various topics, including payments and casino bonuses.
Complaints
Read the complaints other players have left for LuckyWins Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Very nice website and lay out. Easy to find games and plenty of providers. Lots of bonuses on offer. Support is available all the time. Payment methods work fine.
The casino is a part of the Dama group which has a lot of solid and reputable casinos, However this one along with a few others is not one of them. They have the same terms as other "reputable" dama casinos but this place will take it to another level not to pay you. For example their "4th deposit" bonus is 50% + 100 free spins (standard with most dama casinos) I used this bonus and wagered it all, verified my account and made a few hundred $$ withdrawal, they rejected it and said max win is $200 as I used the free spins in the 4th deposit offer. (First time this has happened to me at a dama casino and I have played the same way and accepted the same bonuses across the brand with flawless withdrawals) this simply indicates that they are doing as they please. Also at the reputable dama casinos they have responsible gaming limits sections and this place doesn't and we can probably guess why. I'm not a disgruntled player just simply highlighting that you need to be cautious at this place and maybe choose the approved dama casinos.
Hello Genovese, We appreciate your feedback and positive comments about our casino. We are sorry for the frustration this may have caused. We have re-reviewed your case to make sure you have been treated fairly and there were no mistakes on our side and we can see that our bonus terms may have been misinterpreted. To summarize, all players participating in our Welcome Offer are entitled for maximum winnings of 200 EUR (or currency equivalent) from the free spins issued, and 5000 Euro maximum winnings (or currency equivalent) derived from the bonus as a whole once the wagering requirements have been met. Unfortunately, in your case, the Bonus wagering requirement hasn't been met, which resulted in free spin winnings entitlement only and your withdrawal request was handled accordingly. We hope this clarifies your case and we are more than happy to assist you further as required! Best regards, luckywins.com team
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I like in the LuckyWins Casino ALL!
The lot of game providers and the Page the design! The live chat agents all the time on the Chat for help and it's every time friendly and helpful! I live the bonus Promotion for loyalty Player on the Luckywins casino! It's a very nice casino!
I have no Problem with the casino! The casino are the best casino on the market at the moment! I know no better casino as LuckyWins Casino! I live the friendly Agentur!