LuckyBet Casino Complaints

Hello I was very happy with the win. But now I am looking forward to the payout .first payout 21 May, 2021 and paid 25 May, 2021 | 17:10 but next my windrawal reguest frome 25 May, 2021 | 17:43 i wait and wait and ask chat suport They assured me many times that I have to wait, then I heard that on Monday, May 31, 2021, and then on Monday, the next gentleman said that for 2-5 days and the money was not there, I do not understand where the waiting is, since I have verified my account and the payment for this wallet one has already been approved and paid out 1000 euros, now I ordered 3000 and I'm waiting from 25/05/2021 and I ask the support every day and I hear that every day I hear that I would best order a payment of 10000 but I do not know how much I will have to wait again, please help me and I hope that in lucky bet is not so that if you get into something in life you win, then you will not be able to pay it out

Dear Askgamblers,

I have a problem with a cashout here, I attached several screenshots with name pic1 pic2 etc... I uploaded here, without any personal information... just for proofs. https://imgur.com/a/5vts2bT

1. I register on luckybet45.com on 03/11/2019. Then I deposited (via Skrill) money two times. Mostly on roulette I won some money (sum: 2350 EUR) I created several withdrawal request, then I cancelled them. Finally I wanted to cash out EUR 500.

2. They verified my account OK via live chat. (on 06/11/2019) It was wierd a little bit, because they don't show this information on your profile. (uploaded files still marked as "new") Anyway they confirmed the success of the verification two times via live chat. (you see one the of the confimation on pic 1)

3. After this I sent a widrawal request again with the 500 EUR (to my skrill account) which I mentioned above. (on 06/11/2019 8:24pm) However I read everywhere that thay have fast withdrawal procces times (in 12 hours) on chat they said it could be up to 72 hours.

4. I got an email from them on 08/11/09 "Dear Akos! Please, create the new request via Ecopayz payment system. Kind regards, Luckybet Support Team
www.Luckybet.com" (you can see on pic2)

5. I contacted them via live chat again. They said there is an update or something in their system, that's why I have to use Ecopays/Neteller even though I used Skrill for deposit. I was confused all about this, and I wasn't sure about using ecopays in my country. At this point I felt I don't want to go on this process again for a while, so I asked two questions:

- Can I change the withdrawal amount?
- Will be the 72 hours restart again?

They said no, I can change the amount, and they'll process it immadiately. Ecopayz also not a problem in my country. I remembered that I registered an Ecopayz account earlier this year. But finally I decided I'am going to use Neteller, so I sent a new withdrawal request (as they asked me) with 2351 EUR to my Neteller account, I used that account before for gambling purpuses. (You can see the chat conversation on pic 3,4 and 5)

(Also after this point several times I mentioned them I'll ask for help at askgamblers.com site, if we can't find a solution here. You can say I was too suspicious, but somehow I felt what is happening is not right and fair. I was happy about my winnings, and that point I wasn't sure I'am going to get it in the near future.)

6. Later on 08/11/2019 I contacted them via live chat again, and asking about my promised "immediately confirm" withdrawal request. The said it will be between 0-24 hours, they hope it won't be 72 hours.

7. On 09/11/2019 their live support wasn't available for hours, then I finally I could speak with somebody. They said, they're going to send me an email about the proccess of my withdrawal. (pic6) I said to them I'll wait until 09/11/2019 8:24pm (that is the 72 hours deadline which is in their terms and conditions)

8. Until 09/11/2019 7pm I didn't get any answer, so I contacted them again via live chat. You can see the conversation on picture 7. (btw agent left during a chat) And as you can see they said "for now", they process/pay 351 EUR (?) and the rest will be paid by "today" (during this chat I made a mistake, I mixed Neteller/Ecopayz... but honestly now I don't really care which they use, I have Neteller/ecopayz account as well. You can see on picture 8, they sent me two emails... one is rejection of my 2351 payment (I'm just guessing, the didn't metioned any amount, then they immediately sent another about a successful withdrawal without amount)

But After this point, I cancelled my withdrawal. It felt like I'm in a game which I don't want to play, and I need help from askgamblers.

9. On 10/11/2019 no live chat avaliable on my device. Once I tried with a different browser, and finally the option was there. That time I asked about my 351 on "pending" when they will process it? Then suddenly the chat window closed.... in 0,1 second. After this there was just a contact form there... no chat anymore. I tried many times during the day, but no live chat option again.

10. The situation now: I have 351 EUR on "pending". I have (still) 1975EUR on my account as available balance. I can't make another withdrawal to neteller or ecopayz, because I have a withdrawal in progress (according to their site)

11. Until 13/11/2019 (3rd working day) nothing happened with my withdrawal, I didn't get any money to my Neteller account. As I wrote before, my withdrawal with the EUR500 was a week ago...

12. When I use my home wifi, there is no chat option available (interesting, right?) when I use my smartphone and mobile data, and a chrome browser.... there is a chat button... I usally waiting loooong but nobody answers...

@Dear Askgamblers, please help solving this problem! I have a more screenshots about my the chats, emails, my history on luckybet (payments etc...)

@Dear Luckybet, I really didn't want to open a case here, I always follow your instructions via email and live chat. However I feel I did everything I could to get my money, but it feels you somehow always postpone processing my withdrawal request. Also the chat window closed during a conversation... if you have a technical issue why don't you send an email with the answer? (see the pictures again: https://imgur.com/a/5vts2bT ) It's clear your chat agents are promising things and then you fail to act) I would like to get my 2326 EUR transfer to my Neteller account, or if you can't, in that case to my ecopayz account.
I sent an email to you with my Neteller/Ecopayz details again. I sent it with my registered email address at Luckybet. Subject is: Player ID: xxxxxxxxxx datails for withdrawal, date: 13/11/2019 6:10pm (Central Europe time)

I really hope we can solve this together!

Thank You,

A.T.

Hello I am from Thailand and currently have a pending withdrawal on this casino called luckybet.com.
I started playing there last month and luckily won a total of 3514.86 EUROS.
I sent an email to [email protected] about my withdrawal but they did not reply.
I tried live chat and was told I need to verify my account and home address.
I emailed my documents to [email protected] as per their instruction.
Then later on I received an email that my account is verified.
I emailed them many times and also asked live chat but they never gave me clear answers about what is happening to my withdrawal.
It has been a month but I have not receive any payment from them, please help.

Dear Askgamblers,

Requested funds withdrawal for the amount of 6.300 EUR on LuckyBet.com on the 22nd of July

- On 26th of July, when contacted support team in chat they have confirmed having issue with one of the payments provider saying that issue will be fixed within 12 hours. They have also confirmed that withdrawal is not on hold and all good with documents provided, its just a tech issue.

- On 28th of July, when contacted support team in chat they have confirmed that account is under examination by their security department and that they will get in touch withing 24-72 hours
- On 31st of July (EU evening time), when contacted support team in chat they have confirmed that review will done in 12 hours
- On 1st of August (EU morning time), when contacted support team in chat they have said that review will be over today
- On 1st of August (EU evening time), they started to ignore chat queries.

Must be noted that they have never replied via email for a single query raised ( contacted them 3 times ).
Is it a scam or fake site? They keep ignoring me providing fake excuses and postponing deadlines on daily basis.
Kindly assist please. I do have all chat transcripts.

Dear Askgamblers,

They verified my account. After verifying my account i tried to do my 1st withdrawal of 1000 euros using the same payment method of deposit.(in that case paysafe card). They instantly denied without explanation. I contact their online chat they said i have to wait 12 hours to get an answer. No answer as of now. I thought maybe i can try different method. Nothing works. I lowered the amount to 500 euros but still instantly rejected. I have send email to their support but still no answer.

Too bad that their process is a bit slow cause i really liked the games and the interface and i could suggest to other players.

Thanks!

On the 30th of december requested to close account no and self exclude through email on advise of live chat due to serious gambling addiction. No response or reply, i have the email as prove. I relapsed and lost over 1200 euro in this casino after my request. i want to be compensated and finally want to close my account and self exclude.

Luckybet wont verify my account and there for wont deal with my withdrawal of $1399. I uploaded my pictures five days ago but it still says not checked under them. The livesupport cant give me any help and says that I have to send mail. I have sent three mails without getting any answers. I signed up to this casino through askgamblers.com thinking it is a ok casino.