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LuckyBet Casino - Withdrawal delayed for well over a month now

UNRESOLVED
Complaint Info
Disputed casino LuckyBet Casino
Reason Delayed payment
Amount € 3514.86
Posted on October 16, 2019

Hello I am from Thailand and currently have a pending withdrawal on this casino called luckybet.com.
I started playing there last month and luckily won a total of 3514.86 EUROS.
I sent an email to [email protected] about my withdrawal but they did not reply.
I tried live chat and was told I need to verify my account and home address.
I emailed my documents to docume­nts­@lu­cky­bet.com as per their instruction.
Then later on I received an email that my account is verified.
I emailed them many times and also asked live chat but they never gave me clear answers about what is happening to my withdrawal.
It has been a month but I have not receive any payment from them, please help.

Posted on October 16, 2019

Hello,

Please kindly provide us with oyur account id, email, and full details.

Sincerely
Luckybet Team

AskGamblers
Posted on October 16, 2019

Dear LuckyBet Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Posted on October 18, 2019

My account id is < username removed > and email address is < email removed >

Posted on October 18, 2019

Hello

The request was sent to our financial department, please allow us sometime in order to learn the issue, and be able to proper communicate with you < full name removed >

Luckybet Financial

AskGamblers
Posted on October 22, 2019

Dear LuckyBet Casino,

Please let us know if there's some update regarding this case.

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