Leon Bet Casino Complaints

BACKGROUND - THE DEPOSIT LIMIT MALFUNCTION (30 June 2026)

On 30 June 2026, I raised my monthly deposit limit to EUR 100 and found that the change took effect immediately - contrary to Leon Bet's own Responsible Gambling Policy, which states that limits cannot be lifted before the end of their effective period. I subsequently raised the limit further several times, each change again taking effect instantly. I am not claiming the deposits made that day (EUR 790) in this complaint - my complaint concerns only what happened afterwards.

FORMAL COMPLAINT AND ACCOUNT CLOSURE REQUEST (1 July 2026)

I reported the malfunction the same day (12:02) and cited Leon Bet's own assurance that limits could not be lifted early. Leon Bet's reply (12:57) was evasive, offering only generic control tools (Cool-Off, section blocking, etc.) without addressing the actual malfunction.

At 16:53 that same day, I requested in writing, clearly and unambiguously, the immediate and permanent closure of my account: "Please permanently and irrevocably close my account immediately. Do not offer me any temporary breaks or cool-off periods."

LEON BET'S RESPONSE - A CHOICE INSTEAD OF A CLOSURE (1 July, 17:07)

Instead of carrying out my clear instruction, Leon Bet replied: "Please note that we have created a ticket for the legal team regarding your latest deposits due to a misunderstanding related to the self-limits. Do you want to wait for their response, or do you want to permanently close your account?" I chose to wait for the Legal Team's review, reasonably expecting my account to be appropriately protected in the meantime.

CONTINUED, UNRESTRICTED ACCOUNT USE DESPITE THE CLOSURE REQUEST (2-13 July 2026)

The opposite happened: my account remained fully usable for a further two weeks. During this period, further deposits totalling EUR 12,300.00 net were made (EUR 14,664.00 in total deposits, minus the EUR 790.00 from 30 June which I am excluding from this claim, minus EUR 1,574.00 in withdrawals). Particularly notable: on 5 July alone, around 20 deposits were made in a single day, some only minutes apart - a pattern that, under Leon Bet's own Terms and Conditions (Clause 7.4: monitoring of suspicious transaction patterns), should reasonably have triggered attention.

ESCALATION AND REPEATED STALLING (8-22 July 2026)

On 8 July, I set a 14-day deadline for a substantive response (expiring 22 July). On 14 July, I submitted a detailed addendum including a complete, timestamped transaction overview. Despite more than 20 emails in total, I received only generic standard responses throughout ("please be patient", "escalated to the legal team"), even after repeatedly asking explicitly whether my case had actually been forwarded to the Legal Team. On 21 July I received a message that appeared entirely auto-generated and bore no relation to my case. Both the original deadline (22 July) and a subsequent final 24-hour notice have now passed (as of 26 July) without any substantive response or reimbursement.

AVAILABLE EVIDENCE - NEVER REQUESTED BY LEON BET

I hold complete evidence of this matter: the full email correspondence, timestamped screenshots of all deposits and withdrawals, and screen recordings showing precisely what happens when attempting to set a deposit limit or activate self-exclusion - including the fact that not all buttons behave as they should. I have repeatedly and explicitly offered this evidence to Leon Bet for review. The operator has never engaged with this offer. Despite repeatedly telling me my case was under review by the Legal or Compliance team, the corresponding documentation was never requested from me, and I was never contacted for this purpose.

A KNOWN, YEAR-OLD UNRESOLVED ISSUE (see Complaint #60 Ask Gamblers)

I would like to reference Complaint #60 on this forum (erpokdeq, filed approximately 11 months ago), which concerns the exact same technical malfunction. Leon Bet acknowledged in that case that the issue was "resolved" by updating the wording on their website - not by fixing the actual system behaviour. This confirms the issue is a long-known, structural problem. In that case, Leon Bet argued the complainant had deliberately tested the limit function and only complained after incurring losses. This does not apply to my case: my complaint and closure request were made before the large majority of the losses claimed here occurred, not afterwards.

DEPOSITS NOW BLOCKED - CONFIRMING THIS WAS TECHNICALLY POSSIBLE ALL ALONG

On 21 July 2026, while checking whether the deposit limit function had since been corrected, I found that deposits on my account are now blocked entirely, with the message: "The deposit function is currently unavailable for you. Please contact support." I can still log in; only depositing has been restricted. I am not aware of the exact date this restriction was applied, only that it was in place by 21 July.

This is significant: it demonstrates that Leon Bet is technically capable of restricting deposits on a specific account immediately and selectively, whenever they choose to do so. This directly contradicts any suggestion that they were unable to act on my explicit closure request of 1 July 2026. Had they applied this same measure then, instead of leaving my account fully open while "awaiting Legal Team review," the large majority of the losses claimed in this complaint would not have occurred.

ADDITIONAL BREACH - EXCLUSION OF GERMANY

Leon Bet's own Terms and Conditions (Clause 2.3) explicitly list Germany as an "Excluded Territory." My customer profile with Leon Bet shows a German address throughout, yet registration and deposits were accepted without restriction.

RESOLUTION SOUGHT: Refund of EUR 12,300.00

Evidence (uploaded separately as private attachments): full email correspondence (21+ messages), timestamped screenshots and screen recordings of the deposit limit and self-exclusion functions, screenshot of customer profile showing German address, relevant Terms and Conditions and Responsible Gambling Policy excerpts, complete transaction records.

My experience with Leon Bet initially started well. I won a small amount playing Blackjack and was able to make successful withdrawals. A few hours later, I decided to give Leon Bet another try, as I enjoy the interface and software. Although my session started poorly, I made an additional deposit, and shortly after, my balance rose dramatically—from €1,000 to approximately €5,000.

This was a substantial and unexpected win for me. However, I realized I had been betting higher than intended due to my habit of playing in Swedish Krona, where 1,000 SEK equals roughly €100. As a precaution, I decided to cool off and take control of the situation.

Given my previous experience with delayed withdrawals and the risk of funds being returned to play, I took what I believed to be a responsible step: I set a daily wagering limit of €1 via the Responsible Gambling tools in my account.

Just a few minutes later, I regretted setting the limit that low, as I wanted to place a bet on an upcoming football match scheduled for the following Sunday. I immediately consulted Leon Bet’s Terms and Conditions, particularly the Responsible Gambling section, and assumed that if I increased or removed the wagering limit right away, the 24-hour cooling-off period would apply. This expectation is clearly aligned with their own policy:

"Once set, wagering limits can be increased or lifted after a 24-hour period."

Source: https://leon.bet/en-se/responsible-gambling

To my surprise and disappointment, the system allowed me to override the €1 wagering limit immediately and continue playing—without any 24-hour delay.

This is not only deeply unfair, but also contradicts Leon Bet’s own stated policies on responsible gambling. The tool designed to help users cool off failed to enforce the rules it was supposed to uphold.

Again, per their own Responsible Gambling section:

"The customer account has the functionality to set daily, weekly, and monthly wagering limits... Once set, wagering limits can be increased or lifted after a 24-hour period."

Source: https://leon.bet/en-se/responsible-gambling

Additionally, Leon Bet states:

"We are committed to promoting responsible gambling and raising awareness about gambling addiction and prevention methods. To support our customers in gambling responsibly... we provide...

Customer-Driven Deposit Limits

Customer-Driven Wagering Limits"

Source: https://leon.bet/en-se/responsible-gambling

This commitment is further reinforced by AskGamblers’ own review of Leon Bet:

"Players at Leon Bet Casino can set deposit and wagering limits on a daily, weekly or monthly basis. They can change them at any point, but an increase happens after a 24-hour waiting period."

Source: https://www.askgamblers.com/online-casinos/reviews/leon-bet-casino

None of this aligns with what actually happened to me. Despite setting a strict wagering limit, I was allowed to continue playing without restriction. I ended up with a final balance of €5,976.50—money I believe I should never have been allowed to wager once the limit was set.

I would like to emphasize that this was not a temporary bug. I have screen recordings showing that the limit can still be changed without the 24-hour cooling-off period being enforced:

Screen recording evidence:

< external link removed >

While I cannot retrieve a history of my Responsible Gambling settings directly from my account, Leon Bet should have access to this data if they take their responsibilities seriously.

In my view, Leon Bet’s failure to enforce its Responsible Gambling policy allowed me to continue playing during a moment when I had explicitly chosen to stop. This undermines both their stated commitments and regulatory obligations, and potentially breaches the Anjouan Gaming License requirements.

This issue has taken significant emotional energy to address. I genuinely believe that had the system functioned as promised, I would not have lost those funds. Leon Bet should also consider that highlighting and fixing this flaw is in their best interest, as it helps protect other users and supports their claim to be a responsible operator.

Resolution Sought:

I respectfully request a refund of the amount lost after the wagering limit was supposed to take effect: €5,976.50.

Addressing this complaint appropriately will not only resolve my case, but also reinforce Leon Bet’s reputation as a trustworthy and responsible platform.

Made a withdrawal on 9/6 and still haven't received any money.

They give me a transfer ID, and I check with my bank, but nothing is coming.

They escalated the case to a different department and told me to be patient because they had some problems.

I have never had any problems with Leon before, now nothing is happening for a week, and when I reach out, they tell me to be patient, and they try to solve the issue.

How many days/weeks can it take?

My funds of 35700inr were blocked and asked me to send verification documents

I sent all the documents and I was asked to wait for 3 days. Then they said it might take 30 days.

I was clueless but waited patiently. Now it's past 30 days

32days have been completed and I am still yet to receive a response on this

My account number on Leon Bet : 711485215

@AskGamblers please help me to get my money back

I created my account on LEON at the beginning of September. I did betting sports and then decided to withdraw. the rertait was refused and I had to do the verification.

I went through the many steps of verification and after sharing, I received a reply that the verification would take up to 30 days. It's now september 30th and if I understand how LEON works with other users, it will be time for a video verification, which must be scheduled. So I'm taking the lead, I'm available for the verification, thanks to LEON for asking me to do it.

I made a mistake creating an account on this site. I would ask others not to make the same mistake again.

Hi,

I created my account on LeonBet in July, everything was fine. After a month, I tried to withdraw, but they blocked my account and asked for verification.

I sent them all the documents they wanted.

First, checking my ID. Then a proof of address. Then picture of my bank card, then the last (according to them) step: a picture of me holding my passport AND a piece of paper with date in front of my account of LEON (seriously??). It was the 22th, august.

They told me everything was fine and it should take "a few hours". After a week, support kept saying "just a few hours".

After insisting for long minutes, the support admitted that it could take 30 days MAXIMUM.

And here we are, 31 days after, I contacted the support, their answer was still "it should't take too long anymore".

I really started to be worried about my money, the worst part was the support who lied again and again and again with really 0 intention of helping me.

I noticed on this site that after complaint, problem resolves kinda quickly, so I hope this post will make things happen.

Thanks

Hey guys!

Just want to start off by saying I really don’t want to be writing this complaint, I really enjoy Leon Casino, I was recommended by a friend who spoke highly of it so I tried it and after 4 years of online gambling, I finally hit big, just, unfortunately, it had to be as a newcomer to this casino so I understand the delay in payment to a certain extent.

However, on April 2nd I won $4000 and had to verify my ID which took minutes, and then that was verified. I then won more and got to $14,000 and they started to ask for bank statements to confirm I made the deposits (WHICH IS TOTALLY FAIR)

So I submitted my March statement which did have deposits to Leon but not my most recent ones that won me the winnings, so they made me wait until April 9th when my newest statement was released. And between the 3rd and 9th I got my balance up to $170,000 by the grace of god and sheer luck, CRAZY!!! Keep in mind my balance was up and down and I at least wagered over 100k to get there….so then they asked for a selfie photo containing my face, my ID, my phone open to show my account details, the day's date, and LEON.

Once I submitted all that I received an email on April 10th saying they needed to do a “standard technical check-up stipulated by the Terms and Conditions of LEON for all users.” .. again fair enough, they said it would take 1-3 days in some cases longer.

I've reached out multiple times and just received the same bot answer, and seeing multiple complaints across this platform and others, I’m starting to get concerned.

Again I understand making sure everything is in order, especially for such a high amount, but I’m not sure if they are just making me wait in hopes I play down my money but that’s how it’s feeling.

I requested a video call to help the process but just got told the same bot response.

So I’m hoping by submitting this complaint I can achieve a little more transparency and we can get this ball rolling, I'd like to give them a high rating from my overall experience playing on their site because aside from this hassle I genuinely think they have a great platform for gamblers.

I'm not sure when they started the wait time “timer” but I have not been able to withdraw since April 3rd they canceled my initial withdrawal requests until my bank statement was sent in on the 9th

And all my current requests started on April 10th so if it’s still technically too soon to complain then feel free to let me know. The only restrictions on my account are withdrawals, I can still deposit and play.

Just to verify none of these winnings were accumulated from bonus. I don’t like to play with bonus money.

Thanks guys and hope to hear back soon!

Best regards

I've submitted endless verification documents, ID documents, Selfies with documents, multiple proof of residences Bank account statements, and Crypto wallets statements. Customer service agents say my account is verified but I'm banned from making withdrawals. I been begging customer service agents for an exact timeframe so I can withdraw the money they are holding hostage and its always a new answer. First it was a few hours, then 3 days, then 3 business days and then 30 days they have ZERO intentions of actually paying.

I've been nothing but be patient and provided all requested documents promptly. Now they keep saying they have to verify that the account is actually mine. I've offered to do a zoom call to speed the process up but they don't seem to care. There are tons of reviews of these guys not paying out all over the internet. I have endless screen shots of them constantly changing their answers and just lying. AskGamblers if you can please help me with this deceitful casino! It does not state anywhere in their T/C's that they will hold your funds for a never ending security check. Please STAY AWAY from this bookmaker!

Hello,

I want to ask you for help.

I made two deposits(30€+25€) 10 days ago by Litecoin/Crypto at Leon-Bet.(deposit1+deposit2.jpg).

This money wouldn't be credited at my account.

Normally it will be done there in 10 minutes.

I started to ask the chat 2 hours later.

They created two tickets(missing_deposit_ticket1.jpg and ...2.jpg)

I wrote the chat many times but they told me always the same -> I have to wait.

(chat 1 to 7.jpg)

Funny: The older ticket is status submitted and the younger one status in progress.

But nothing happened since then...

Can you please help me here?

Thank you very much.

Best regards

Good evening, 12/08, I received a 30 euro no deposit bonus from leon casino, the terms and conditions for this bonus were non-existent, the only thing that was obvious was the turnover that required 1200 euros. Since I completed the round I had won 618 euros in total. The ones that when I pressed the withdrawal request disappeared. I asked for help from the chat and they answered me as you will see from the screenshots I am attaching that there are no posted terms and conditions for the specific bonus. !!! While all casinos owe each bonus to inform about the rules they absorbed my winnings, which were 588 euros, and made a withdrawal of only 30 euros which I repeat was not written anywhere. Please help me find a solution so I can get the profits I'm entitled to since it's their fault for lack of transparency bonus or is a percentage of profits. It is impermissible, no casino gives bonuses without terms and conditions. Then their chat sent me a wrong handwritten one normally from another deposit bonus and they falsified it saying it was this term, when I asked them to send me the link with the statute of limitations, they said that it is not possible and they did not reply after.

I find the casino's behavior unacceptable.

I am unable to withdraw from my leonbet account. I have been on chat and they have said there are no withdrawal methods available for me?

I have attached the screengrabs of what chat said to me. I have no other screenshots as when I requested the transcript it was not sent?

I'm not sure what to do here?

It's all very very odd. Please help.

Sir I have deposited 2000 into Leon Bet casino on 23-april 2023 which was not credited into my casino amount. Transaction id is 347743833367 I also talked to customer support but they only asking me to wait. I am keeping patient till now still they giving non sense excuse and not giving my 2000 back. I came here keeping lot of expectation with u pls help me to get my money back. I'll give all the proofs u ask if necessary and the name of that beneficiary is ( morning digital )

Hope u help me to get my money back also I am attaching the screenshot of payment.

Firstly I deposited 10051 INR via AstroPay on Leon bet casino on 21st Nov and wager my total deposit amount and placed withdraw then they refused my withdraw and ask for kyc and I submitted my kyc document and my account is verified. Then I placed a withdraw request then they again refused my withdraw and asked me to wager again 10051 inr on sports then I did the wager and today I placed the withdraw request then they asking for AstroPay deposit proofs, I sent the transaction history and profile screenshot an all, but they are saying me send this in pdf, I told them that in AstroPay no option available to download pdf of transaction history, they are saying we need we need, it's too much now please take against again them, I kindly requesting you guys please.

Good Evening,

After playing on Leon Bet, I managed to win a sum of 1028€, when I tried to withdraw I was asked for the verification, which is normal and ok for me.

First they asked to follow the automated process (ID, Selfie, Address Confirmation) and the verification was successful.

I thought the verification was complete but no, I was asked for a screenshot of my wallet (NETELLER) and a new selfie holding a paper and my ID in my hands.

After 6 days I received a message that my verification was complete and successful, but I still can't make a withdraw, and now they say that it can take up to 30 days.

I'd like to ask for help regarding this concern, I made 2 successful verification but I still can't withdraw.

Proof in the attachments.