Leon Bet casino - Casino refuses to close my account while self excluded

My experience with Leon Bet initially started well. I won a small amount playing Blackjack and was able to make successful withdrawals. A few hours later, I decided to give Leon Bet another try, as I enjoy the interface and software. Although my session started poorly, I made an additional deposit, and shortly after, my balance rose dramatically—from €1,000 to approximately €5,000.

This was a substantial and unexpected win for me. However, I realized I had been betting higher than intended due to my habit of playing in Swedish Krona, where 1,000 SEK equals roughly €100. As a precaution, I decided to cool off and take control of the situation.

Given my previous experience with delayed withdrawals and the risk of funds being returned to play, I took what I believed to be a responsible step: I set a daily wagering limit of €1 via the Responsible Gambling tools in my account.

Just a few minutes later, I regretted setting the limit that low, as I wanted to place a bet on an upcoming football match scheduled for the following Sunday. I immediately consulted Leon Bet’s Terms and Conditions, particularly the Responsible Gambling section, and assumed that if I increased or removed the wagering limit right away, the 24-hour cooling-off period would apply. This expectation is clearly aligned with their own policy:

"Once set, wagering limits can be increased or lifted after a 24-hour period."

Source: https://leon.bet/en-se/responsible-gambling

To my surprise and disappointment, the system allowed me to override the €1 wagering limit immediately and continue playing—without any 24-hour delay.

This is not only deeply unfair, but also contradicts Leon Bet’s own stated policies on responsible gambling. The tool designed to help users cool off failed to enforce the rules it was supposed to uphold.

Again, per their own Responsible Gambling section:

"The customer account has the functionality to set daily, weekly, and monthly wagering limits... Once set, wagering limits can be increased or lifted after a 24-hour period."

Source: https://leon.bet/en-se/responsible-gambling

Additionally, Leon Bet states:

"We are committed to promoting responsible gambling and raising awareness about gambling addiction and prevention methods. To support our customers in gambling responsibly... we provide...

Customer-Driven Deposit Limits

Customer-Driven Wagering Limits"

Source: https://leon.bet/en-se/responsible-gambling

This commitment is further reinforced by AskGamblers’ own review of Leon Bet:

"Players at Leon Bet Casino can set deposit and wagering limits on a daily, weekly or monthly basis. They can change them at any point, but an increase happens after a 24-hour waiting period."

Source: https://www.askgamblers.com/online-casinos/reviews/leon-bet-casino

None of this aligns with what actually happened to me. Despite setting a strict wagering limit, I was allowed to continue playing without restriction. I ended up with a final balance of €5,976.50—money I believe I should never have been allowed to wager once the limit was set.

I would like to emphasize that this was not a temporary bug. I have screen recordings showing that the limit can still be changed without the 24-hour cooling-off period being enforced:

Screen recording evidence:

< external link removed >

While I cannot retrieve a history of my Responsible Gambling settings directly from my account, Leon Bet should have access to this data if they take their responsibilities seriously.

In my view, Leon Bet’s failure to enforce its Responsible Gambling policy allowed me to continue playing during a moment when I had explicitly chosen to stop. This undermines both their stated commitments and regulatory obligations, and potentially breaches the Anjouan Gaming License requirements.

This issue has taken significant emotional energy to address. I genuinely believe that had the system functioned as promised, I would not have lost those funds. Leon Bet should also consider that highlighting and fixing this flaw is in their best interest, as it helps protect other users and supports their claim to be a responsible operator.

Resolution Sought:

I respectfully request a refund of the amount lost after the wagering limit was supposed to take effect: €5,976.50.

Addressing this complaint appropriately will not only resolve my case, but also reinforce Leon Bet’s reputation as a trustworthy and responsible platform.

Made a withdrawal on 9/6 and still haven't received any money.

They give me a transfer ID, and I check with my bank, but nothing is coming.

They escalated the case to a different department and told me to be patient because they had some problems.

I have never had any problems with Leon before, now nothing is happening for a week, and when I reach out, they tell me to be patient, and they try to solve the issue.

How many days/weeks can it take?

My funds of 35700inr were blocked and asked me to send verification documents

I sent all the documents and I was asked to wait for 3 days. Then they said it might take 30 days.

I was clueless but waited patiently. Now it's past 30 days

32days have been completed and I am still yet to receive a response on this

My account number on Leon Bet : 711485215

@AskGamblers please help me to get my money back

I created my account on LEON at the beginning of September. I did betting sports and then decided to withdraw. the rertait was refused and I had to do the verification.

I went through the many steps of verification and after sharing, I received a reply that the verification would take up to 30 days. It's now september 30th and if I understand how LEON works with other users, it will be time for a video verification, which must be scheduled. So I'm taking the lead, I'm available for the verification, thanks to LEON for asking me to do it.

I made a mistake creating an account on this site. I would ask others not to make the same mistake again.

Hi,

I created my account on LeonBet in July, everything was fine. After a month, I tried to withdraw, but they blocked my account and asked for verification.

I sent them all the documents they wanted.

First, checking my ID. Then a proof of address. Then picture of my bank card, then the last (according to them) step: a picture of me holding my passport AND a piece of paper with date in front of my account of LEON (seriously??). It was the 22th, august.

They told me everything was fine and it should take "a few hours". After a week, support kept saying "just a few hours".

After insisting for long minutes, the support admitted that it could take 30 days MAXIMUM.

And here we are, 31 days after, I contacted the support, their answer was still "it should't take too long anymore".

I really started to be worried about my money, the worst part was the support who lied again and again and again with really 0 intention of helping me.

I noticed on this site that after complaint, problem resolves kinda quickly, so I hope this post will make things happen.

Thanks

Hey guys!

Just want to start off by saying I really don’t want to be writing this complaint, I really enjoy Leon Casino, I was recommended by a friend who spoke highly of it so I tried it and after 4 years of online gambling, I finally hit big, just, unfortunately, it had to be as a newcomer to this casino so I understand the delay in payment to a certain extent.

However, on April 2nd I won $4000 and had to verify my ID which took minutes, and then that was verified. I then won more and got to $14,000 and they started to ask for bank statements to confirm I made the deposits (WHICH IS TOTALLY FAIR)

So I submitted my March statement which did have deposits to Leon but not my most recent ones that won me the winnings, so they made me wait until April 9th when my newest statement was released. And between the 3rd and 9th I got my balance up to $170,000 by the grace of god and sheer luck, CRAZY!!! Keep in mind my balance was up and down and I at least wagered over 100k to get there….so then they asked for a selfie photo containing my face, my ID, my phone open to show my account details, the day's date, and LEON.

Once I submitted all that I received an email on April 10th saying they needed to do a “standard technical check-up stipulated by the Terms and Conditions of LEON for all users.” .. again fair enough, they said it would take 1-3 days in some cases longer.

I've reached out multiple times and just received the same bot answer, and seeing multiple complaints across this platform and others, I’m starting to get concerned.

Again I understand making sure everything is in order, especially for such a high amount, but I’m not sure if they are just making me wait in hopes I play down my money but that’s how it’s feeling.

I requested a video call to help the process but just got told the same bot response.

So I’m hoping by submitting this complaint I can achieve a little more transparency and we can get this ball rolling, I'd like to give them a high rating from my overall experience playing on their site because aside from this hassle I genuinely think they have a great platform for gamblers.

I'm not sure when they started the wait time “timer” but I have not been able to withdraw since April 3rd they canceled my initial withdrawal requests until my bank statement was sent in on the 9th

And all my current requests started on April 10th so if it’s still technically too soon to complain then feel free to let me know. The only restrictions on my account are withdrawals, I can still deposit and play.

Just to verify none of these winnings were accumulated from bonus. I don’t like to play with bonus money.

Thanks guys and hope to hear back soon!

Best regards