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Leon Bet casino - Casino refuses to close my account while self excluded

RESOLVED

Complaint Info

Disputed casino

Leon Bet Casino
Posted on January 11, 2024

I am requesting to close my Leon.bet account and it is being refused as I have a 6 month time out.

I should not have to wait until that is over before I can close my account at my own request. I read the terms and conditions of the site and it says I can contact support for account closure.

Reason for account closure is due to poor customer service from Moonlite N.V. owned casinos.

Posted on January 12, 2024

askgamblers this issue has been resolved and this complaint be closed.

AskGamblers
Posted on January 12, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.