KatsuBet Casino

Well, nothing special about this casino, they have most providers and almost the same welcome bonuses, and same as other casinos they have crypto deposits and believe withdraw too! Well, I don't want to experience that anyway anymore, as I self-excluded for just a year as I couldn't find the option for a permanent self-exclusion.

Besides that they have really small MAX Bet for the welcome bonuses (at least the first one), compared to other well knows and high rated casinos, and higher wager requirements (x45) compare to the best casinos (with just x30) I played at, I had really terrible experience here. I don't judge casinos from my luck if it's a win or lose, that's the last thing I care about. But this is the first time I had such bad treatment from a casino. I've been playing in many casinos so far, but it's the first time that a casino changes their terms if they don't like you. Yes, that's right!! I deposited in ETH to get the welcome bonus + 100 spins with MAX CASHOUT as listed on their terms of 0.12 ETH. Okay I played the bonus and that was ok and then checked the 100 spins and they were on a game that doesn't accept ETH or crypto, so I contacted support team, similar to other casinos where they can reissue the spins on something else and I had rude experience. Forget the wait for like 5-10 min to get single response from the agent. They wanted to give my the spins on other Bgaming slots, which I'm ok with that, but they wanted to change the max cashout from 0.12 ETH to almost half (0.068). I politely asked the support agent to issue a custom bonus with the MAX cashout specified on their terms page, but insist to give me the same response.

I don't really care about the small winnings from free bonuses or the risked money when I play, as I recently had a small bonus win from other casinos for just 0.05 ETH and was happy with that even though I'm a mid-range player which doesn't technically make sense, but to get such bad experience and treatment is something I should definitely flag, as I didn't have such experience with the same issue with other casinos before. I truly don't want anything free in exchange to this, since I really really don't care about the money, all I want when I play in casino is friendly and good treatment from their team, which I didn't personally receive here!

Great, (better than great the best I have ever dealt with) vip customer care team friendly, well mannered and eager to assist any way they can. I have had issues with regular support agents on live chat but a quick email to the vip team and they were happy to assist and handled my issues professionally and in an appropriate time frame. I like the site it is user-friendly, I like to use the favourite marker to tag my favourite games. But it needs a (favourites) tab in categories or its own next header next to the to the providers at the top of the page. I'm not sure where they are listed once you tag them or if they are, but being easy to see and use would be beneficial instead having to use the search. But All in all a good new site other than my minor issues below. I'm looking forward to it becoming my number one favourite site, keep up the good work.

Three issues: Firstly bank transfer withdrawing minimum 300 is a little outrageous $20 or $30 would be far fairer now this brings me to my second issue in regards to bonuses completely understand and respect pay through and have no issues with it, but once that is completed. Whatever you have in your balance should be yours not maximum of 100 dollars (sign up bonus probably fair) but when you are a returning player. Especially when you cant withdraw the 100 you can keep, because the minimum is 300 to withdraw through my preferred method. ( I would have to deposit another 200 play that and try/win and keep it above 300 to get it out, something is not right there with that policy, really no point giving bonuses that have. You may as well just play with fun money. I wasn't going to return as a customer after the disappointment of playing and winning 2 jackpots getting through the play through with still reasonable amount of winnings for it to all disappear back 100. There is no point having cap the bets on the bonus round with maximum payout of 100, no point if you are taking it back in the end. Thirdly Some games will not load and never have when I've tried to play them only one particular provider. (others from the same provider do though) not sure why?

I like their cashback bonus and loyalty program. The more loyalty you give them, the more you get back. The selection of games is big, and they always seem to have tournament's in progress.

My first fear was this was a rogue casino. I've been getting the run around with a withdrawal request for the past several days. First with the odd requests for verification purposes. Now that my accounts verified, I'm being told they are too busy to handle my withdrawal request. This threw up a huge red flag for me, and is the reason for my low star rating.

The more I research this casino, the more I'm coming to realize that this mite be just one really crappy support agent. All the problems I've been having have all been through this one guy. The others went to great lengths to help, and this one has even encouraged me to cancel my withdrawal request and play my winnings instead of wait until they aren't to busy. If it weren't for this one agent, my star rating would be high.

The casino is really great! Welcome bonus is something that is quite enough to turn into almost guaranteed winnings. The verification and withdrawal is really fast and easy! Would be playing more at this place, they have tons of games, different providers, nice customer support

Nothing really in particular, I'd love to have even more bonuses, but could understand they have their limitations as well in terms of bonus budget and VIP players

Nice games and a lot of choices and it looks good and the most reviews are not bad and it's recommended by Askgamblers and LCB. A good reason to try it, but than my nightmare was started, that's the reason why I can't say anything positive about the casino

Hello, I have waited a long time but would still like to report that the casino is not fair. At the end of October I had created an account at this casino, checked which options I had to deposit and withdraw possible winnings, I saw that there were many possibilities and because of the positive reactions I had read at LCB and Askgamblers I decided to deposit, I contacted live chat and they suggested neosurf because I had first tried to deposit with ecopayz, but unfortunately that didn't work so made my first deposit with a 10 euro neosurf voucher.
After playing for a while I decided when I was at 75 euros to have my winnings paid out but a little later I saw that it was canceled, I contacted live chat and they told me that I had to deposit with my neosurf account, after which I did that too, I deposited 15 euros with my neosurf account and played a bit more.
After a while my balance had become 200 euros so decided to have the winnings paid out, again after a short while this was refused, I contacted again and had to use my paysafecard account, while later, again refused, I tried through coinspaid, again refused, I contacted them again and felt that they were holding me on the line and had no alternative and because I had deposited only 25 euros in total I thought to myself: I will play the money and they will never see me again, but I now think this should be known, so I would like to inform you and future players about this.
My decision: not to be trusted casino!!! I can also prove everything because I have a screen shot of it. Greetings to everyone and be careful with that casino.

There are many different games. Customer service 24 hours, new casino. They say there is cashback but I don't try. For me, there is nothing more than that

I don't even get welcome bonus. They ask for strange documents. When requesting a withdrawal to try to block it. The site difficult to navigate. I do not recommend playing there

I’ve been running cold for a long time trying many places but these new Katsubet guys absolutely sparked my interest when I finally got lucky and made a cashout around 1 BTC and first support guys told me it was above my weekly withdraw limits. I was depressed but they advised me to make a request to VIP host as I gamble a lot and meant to be a VIP. I’ve got a message from the nice girl from VIP team named there Stacey who surprised me with withdraw limits lifting in 10 minutes so I could cashout the whole amount the same day. It literally took me 10 minutes to get an update as per my limits lifting and cashout being processed. Great customer experience, VIP host and fast response time! Great recommended!

As I said, weekly limits are regular as elsewhere, but I’m pretty sure VIP team may find a way out if you want them to. Have no worries. Nothing less to say