Being told different things when trying to withdraw

Before depositing funds to katsubet I wanted assurance of verification of my account and proof of withdrawal methods to New Zealand as I have been mucjed around by a casino and wallet service before. I got an email saying I'm verified at that NZ does accept bank transfer. I have deposited and since had a successful withdrawal to the visa debit card I deposited with sum of $40. The current issue is I won $2000 no bonus used and the casino states I cannot use visa withdrawal and has rejected all attempts to withdraw giving me the option of Skrill ( I specifically stated I won't use, and minfinity which doesn't accept NZ and I don't want to use. I have screenshot proof of every detail in this complaint. From the emails I sent and received to clarify verification and withdrawal options. Prev accepted withdrawal from the casino. Proof minfinity won't accept NZ. My request from the casino is that they withdraw my money to the method I deposited as suggested ..( see further screenshot.

I reached VIP level 4 on their casino on December 8th, 2022. I’ll be including a screenshot of the email I received on that day—which includes mention of a $10 cash-back bonus for leveling up.

I’ll also be including a screenshot of my bonus history, where you’ll see no bonus given on that day—despite support staff insisting that it’s on my bonus history. I’ll be including screenshots of the chat I had with their support staff on the matter as well.

I have requested the withdrawal of 10,000 Euro in total (2,000 + 4,000 + 4,000) via bank transfer on May 28 and I am still waiting for Katsubet to process these. Their Terms & Conditions clearly state, that all withdrawal using Bank Transfer are processed within 3 days, which is not the case obviously.

Unfortunately these delays occur quite frequently now with the Dama N.V. casinos and I wonder why that is. I wish that they would just stick to the same rules, that they set up and require the players to obey precisely. The deposits are taken within seconds, and the withdrawals take very, very long.

I made 3 deposits with the same credit card. 2 of which went through. 1 didn’t and is still pending.

After 5 business days, I waited. Now they are saying they need the reference number of the transaction which I did. But they are asking for it in a screenshot version. But on my credit card statement, there is no reference number because it went through like a purchase. Which I explained to them.

Basically, none of them actually speaks English and none of them wants to give in contact with a supervisor.

And they are not canceling my deposit nor letting me play my deposit.

Basically, they stole 500$ from me

I lost Dec 23 2023 1'100.00. I then won at least 450 and withdrew with bank transfer. Still now, 22 hours later, the withdrawal is recallable!

What is the problem?

>>>Our team processes the withdrawal requests as fast as it's possible. Usually the checkup of a request itself takes up to 2 hours<<<

Hi there I have many attempts trying to withdraw my winnings and keep getting declined or payment rejected, I have on several occasions tried using the departments on with to make withdrawals and on every occasion have been declined or rejected, I have uploaded my I’d and paperwork required for this transaction to go through but every withdrawal always declined… I have even uploaded my bank details as to which I have deposited and there is no function where I can withdraw straight to my card. I am at this point overwhelmed with the many attempts to make withdrawal and no luck so at this point I am pretty upset as I cannot get a successful outcome. I have made several accounts with mifinity ezypay binance and litecoin and none of these cater to New Zealand so I would love some assistance please so we can nicely and successfully solve this issue… Thank you

Hi, My name is < personal information removed >

I am submitting this complaint as I am unable to withdraw my winnings from Katsubet Casino.

They have expressed to me that the option to withdraw my winnings back onto my visa/debit card is not an option that is available.

Katsubet support staff recommended that I use the following options:

Skrill

MiFinity

EccoPayz

I attempted to withdraw my winnings using all of these options which were 'unavailable' to me as reasons stated below:

1. Skrill - I can't access it on their site as a withdrawal method (screenshot supplied showing only 'highlighted' methods are accessible for withdrawals)

2. MiFinity - I opened a MiFinity account but cannot add New Zealand or New Zealand dollars in the 'add bank account' section - ( screenshot supplied where they - MiFinity - are stating that New Zealand 'does not exist'

3. EcoPayz - there is No option to choose EcoPayz as a withdrawal method in the withdrawal area of Katsubet casino. (screenshots supplied showing accessible methods of withdrawal and EcoPayz is not even listed.

4. Screenshot supplied as proof of money in my Katsubet Casino account that is available to be withdrawn, but they have no way for me to withdraw it.

5. I repeatedly asked that my withdrawal be paid onto my visa debit card but have continuously been told that I need to use one of the aforementioned methods of withdrawal.

Please help me, as I am at a loss as to how to withdraw my winnings.

Kind Regards

< personal information removed >