Jokerino Casino Complaints

No payout due to technical issues for a month

Hi there,

I have been waiting for my payment of 500.00 EUR for a month.
I have also written to the live chat many times and there I always get the same answer, wait, please be patient and have been for a month.

I was told by a member of staff in the live chat that the payouts should be ready at the beginning of the week, I have not received anything and am still waiting for it.

Unresolved

€500

No withdraw after two weeks

I want to complain about jokerino for not proceeding with my request for withdrawing.

I registered over two weeks ago with a bonus code and reached the playthrough. So I tried to withdraw my won 100€ to my Bank Account.

My Jokerino Account got verified within 48 hours but my withdraw is still ‚open‘.

In the Last 14 days I often tried to contact the Team, their livechat is only for technical Support so they promised me to transfer my case to the right Department. Additionally, I wrote a Mail through their contact form.

I didnt receive a single answer, so I‘m Not sure if they ever want to send me my winnings.

Unresolved

€100

Delayed payment and documents still pending verification

From 20/04/2020 which i won 374.59 euros(you can see it in my attachments) i wait for sending me my withdrawal ! I asked almost every day these 8 days(20-04-2020 until 28/04/2020- check my attachments) that passed and i got the same answer that they hope that i will get my winnings soon ,also that they are only technical support and they dont handle withdrawals or that will forward my request to office and relevant departement (check my attachments chat respondes ) ! Promises that neverer happened and i am still waiting my payment and my account to be verified ! Also one of their employees when i asked what happened with my withdrawal they answered what payment so this make me to understand that this casino is not serious ! Moreover i cant see nowhere in their site if my withdrawal is still pending anymore so i was lucky i made a quick screenshot when i made my withdrawal ! I just want my winnings please !

Resolved

Withdrawal of 700e processed but still didn't come and no answer

Hello, I requested withdrawal of 700e via e-wallet Ecopayz and added all documents in profile 3 days ago. After few hours i saw that my withdrawal request is processed so I though that the funds are in my e-wallet but they dont. I asked on chat and send e-mail whats going on and also I asked about my verification it is okay or not but e-mail not answered, chat cant help at all so I wait till today (48h verification + 24h for withdrawal to e-wallet) but nothing happens. Here are screenshoots with withdrawal request and few words with chat and another screenshoot 1 day later (wednesday 22/04 with no pending withdrawal like "processed"). So finally i am waiting 3 days and I know nothing, even I dont know I am verified or no thats why maybe my complaint and Askgamblers team will help me to know something about that situation. Thank you

Unresolved

€700

Delayed €2,200 Payments

Hey
My account at Jokerino was verified monday 16th marts, and I received my first withdraw wednesday the 18th. without any problems.

I requested another withdraw to my bank account on 1200€, and received an email friday 20th saying:

"Withdraw accepted - Dear User, we are happy to confirm that your withdrawal was accepted.
Depending on the Withdrawal Method it might take up to 2-3 Business days until you receive it.
Yours"

So the money was withdrawn from my account, and I was sure that I would receive them monday or tuesday.

When my withdraw was accepted, I could deposit again, and i made a deposit through Skrill, and won another 1000€, which I requsted a withdraw on.

Since I received the confimation last Friday, I have not heard from anyone except the live chat supporter, who are always saying the same thing like "I am sorry, but I am only a technical support, I do not handle withdraws.
You need to wait for a confirmation email from the office when your withdraw is ready. "

When I'm trying to contact the office by email, they have still not answered me back.

So: I have an accepted 1200€ withdraw, from more than a week ago, but I didn't received the money yet, and then I have a 1000€ pending withdraw = 2200€ overall

I really hope that we can solve this problem.

Regards

Resolved

€2,200

Jokerino not pay

HI
I made some deposits Skrill at this casino, I did account verification a few months ago, February 19 I requested withdraw 289e, today is 17/03/2020, and they still do not pay-out my withdraw, it is written withdraw on wallets 24h, so why does it take so long? I didn't receive any e-mail from Jokerino, this is not my first withdraw, my earlier withdraw has been processed after a few days, reply live chat: I am sorry, but I am only a technical support, I do not handle withdraws.
You need to wait for a confirmation email from the office when your withdraw is ready. "

unfortunately there is no possibility to contact support casino, I don't know why the company doesn't want to pay.

Resolved

€289

823 eur withdrawal delayed

I have verified account in Jokerino Casino. Made many deposits via Skrill and recieved payouts from them. 03.03.2020 reuested 823 eur withdrawal via Skrill and still have not recieved my money. Withdrawal request still pending in my account section. E-mails are without answer and live chat can't help with payouts timeframe. Need your help. Thanks.

Resolved

€823

Holding withdraw 320 EUR

hello Ask gamblers, I am from Austria, I have a Jokerino casino account a few months, I made many Neteller deposits, my account was verified some time ago, my last deposit was 16.02, then I ordered withdraw 18.02 amount: 370e, I have done many withdrawals, my last withdraw has not been processed since 19 February, with the Casino support there is no contact, live chat knows nothing about withdraws.

Resolved

€370

I didnt receive the payment of 590Euros

hi
deposit 45e on 2020-02-09, I received a 100% bonus, a day later I did withdraw 590e, Ecopayz deposit method which I used, apparently on 2020-02-19 20:33:28 my withdraw is processed, but unfortunately I do not receive money on Ecopayz, today is 3 march and I don't have any funds on my Jokerino account and no funds on Ecopayz, where my money is lost ? because it looks like Jokerino processed my withdraw but she got stuck and it doesn't get to my account.
it is not true that they process withdraw 12h.

Resolved

€590

Long verification and no withdraw 315 euros

hi askgamblers, read on the askgamblers website that withdraw on e-wallets is within 24 hours at the Jokerino Casino, I made a 3x deposit at Jokerino via Skrill, I did all the wagering requirements and ordered withdraw money on 3 February, sent documents for verification on January 20, I did not receive any confirmation of my account verification, would like to contact support regarding my account verification and withdraw but it is difficult if they do not respond to the email.

Please support JokerIno to reply to my email regarding verification.

Resolved

€315

Withdrawal delayed 1731 eur

Hello! I've requested 1731 eur withdrawal via Skrill 20 January (8 days ago) and still have not recieved my money. On their website said about 24 hours EWallets withdrawal time. All documents was sent. I've sent them e-mails to [email protected] and [email protected] but all are without answers. Live chat can't help. You can see my withdrawal request and live chat answers in screenshot. Thanks.

Resolved

€1,731

Delayed verification and payout

I am new to this casino. Got a bonus, I was Lucky and won. I send In documents and afsked for a payout 317€. Its 5 days ago. I afsked 2 days ago If all was ok, received a mail telling me my account will be approved soon. Yesterday I send a new mail, but now they wont even answer me. Livechat isn’t helpful at all, they keep telling that I very soon will get a mail.

Resolved

€317

Stalling account verification and €507 withdrawal

I submitted all required documents for my account verification on Tuesday 15th October. On the same day I requested a withdrawal of 507 €. Since then the casino is being unresponsive. Live chat is available during the day, however they have no authority in regards to verification or withdrawal status and therefore totally useless. I sent an Email on the 18th and a message via their inbuilt hompage message system without getting any reply until today.

I am starting to doubt that this casino is legit.

Maybe they start communicating once my complaint is published.

Thanks

Resolved

€507

Long delayed payment and promises

Hello,

The chat promised that I‘ll receive all 4 missing and confirmed Bank withdrawals last Friday or this Monday. I received none. They were confirmed between 8. August and 3. September and the total amount is around 3.500€.

The 850€ Skrill withdrawal is pending for 4 days too.

I already got 2 bank withdrawals from this period last Friday and a few Skrill withdrawals in time. So i really don’t know what’s the problem.

Resolved

€4,150

300€ Withdrawal not processed for 1 week

Hello,

I play at Jokerino Casino for about 2 weeks. The verification process was fast and the first 3 withdrawls were processed during 2 days. That's fine.

The latest withdrawl is now pending for over 1 week without any progress. It's only a small withdrawl about 300€ (Skrill withdrawl). None of my emails were answered, what's causing this delay. I can't add a new withdrawl (300€ again), because there can only be one pending withdrawl at the time.

The chat isn't helpfull either. As I first asked after 2 days, they were helpfull and told me not to worry and it will be processed during 24 hours. Today they're not even answering my chat requests anymore.

As the "Bet history" and "Transfer history" aren't working yet, I feel really nervous to be caught in a sort of a scam.

Would appreciate any help.

Greetings

Resolved

€600

Delayed withdrawal

Hello,
I still did'nt get my money. I made withdraw request 532 euro (9.8.2019).

I sent all documens for verify last week. The casino is not communicating with me. No answer via mail. Only live chat... When I asked about my withdraw request they always answer that withdraw request is in process.

Next problem is when I click on game history or payment history i see nothing... It does not work.
Sending live chat pictures and deposite screen from my bank.

Account name: cordlesx
Account mail: [email protected]

Resolved

€532

Jokerino Casino Complaint Stats