Complaint #22 Jokerino Casino

Delayed €2,200 Payments

By Joede1

6 years ago

Hey
My account at Jokerino was verified monday 16th marts, and I received my first withdraw wednesday the 18th. without any problems.

I requested another withdraw to my bank account on 1200€, and received an email friday 20th saying:

"Withdraw accepted - Dear User, we are happy to confirm that your withdrawal was accepted.
Depending on the Withdrawal Method it might take up to 2-3 Business days until you receive it.
Yours"

So the money was withdrawn from my account, and I was sure that I would receive them monday or tuesday.

When my withdraw was accepted, I could deposit again, and i made a deposit through Skrill, and won another 1000€, which I requsted a withdraw on.

Since I received the confimation last Friday, I have not heard from anyone except the live chat supporter, who are always saying the same thing like "I am sorry, but I am only a technical support, I do not handle withdraws.
You need to wait for a confirmation email from the office when your withdraw is ready. "

When I'm trying to contact the office by email, they have still not answered me back.

So: I have an accepted 1200€ withdraw, from more than a week ago, but I didn't received the money yet, and then I have a 1000€ pending withdraw = 2200€ overall

I really hope that we can solve this problem.

Regards

Disputed Casino Jokerino Casino

Reason Delayed payment

Amount €2200

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Joede1

6 years ago

I have received all my 2200€ through Bank Wire Transfer 👍🏻

Thanks for all the help

Regards

Joede1

6 years ago

Unfortunately I did not receive any money from Jokerino yesterday as I was told..

But very nice to hear from you!

I hope the money would be in my account in the next couple of days.

Can I expect that Jokerino?

Regards

Jokerino Casino

• Representative

6 years ago

The payment should be on u during the day

Jokerino Casino Complaint Stats

Resolved 13 / 16

Avg. Amount $953

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Jokerino Casino Complaints

See all complaints for this casino

No payout due to technical issues for a month

Hi there,

I have been waiting for my payment of 500.00 EUR for a month.
I have also written to the live chat many times and there I always get the same answer, wait, please be patient and have been for a month.

I was told by a member of staff in the live chat that the payouts should be ready at the beginning of the week, I have not received anything and am still waiting for it.

Unresolved

€500

No withdraw after two weeks

I want to complain about jokerino for not proceeding with my request for withdrawing.

I registered over two weeks ago with a bonus code and reached the playthrough. So I tried to withdraw my won 100€ to my Bank Account.

My Jokerino Account got verified within 48 hours but my withdraw is still ‚open‘.

In the Last 14 days I often tried to contact the Team, their livechat is only for technical Support so they promised me to transfer my case to the right Department. Additionally, I wrote a Mail through their contact form.

I didnt receive a single answer, so I‘m Not sure if they ever want to send me my winnings.

Unresolved

€100

Delayed payment and documents still pending verification

From 20/04/2020 which i won 374.59 euros(you can see it in my attachments) i wait for sending me my withdrawal ! I asked almost every day these 8 days(20-04-2020 until 28/04/2020- check my attachments) that passed and i got the same answer that they hope that i will get my winnings soon ,also that they are only technical support and they dont handle withdrawals or that will forward my request to office and relevant departement (check my attachments chat respondes ) ! Promises that neverer happened and i am still waiting my payment and my account to be verified ! Also one of their employees when i asked what happened with my withdrawal they answered what payment so this make me to understand that this casino is not serious ! Moreover i cant see nowhere in their site if my withdrawal is still pending anymore so i was lucky i made a quick screenshot when i made my withdrawal ! I just want my winnings please !

Resolved

Withdrawal of 700e processed but still didn't come and no answer

Hello, I requested withdrawal of 700e via e-wallet Ecopayz and added all documents in profile 3 days ago. After few hours i saw that my withdrawal request is processed so I though that the funds are in my e-wallet but they dont. I asked on chat and send e-mail whats going on and also I asked about my verification it is okay or not but e-mail not answered, chat cant help at all so I wait till today (48h verification + 24h for withdrawal to e-wallet) but nothing happens. Here are screenshoots with withdrawal request and few words with chat and another screenshoot 1 day later (wednesday 22/04 with no pending withdrawal like "processed"). So finally i am waiting 3 days and I know nothing, even I dont know I am verified or no thats why maybe my complaint and Askgamblers team will help me to know something about that situation. Thank you

Unresolved

€700

Jokerino not pay

HI
I made some deposits Skrill at this casino, I did account verification a few months ago, February 19 I requested withdraw 289e, today is 17/03/2020, and they still do not pay-out my withdraw, it is written withdraw on wallets 24h, so why does it take so long? I didn't receive any e-mail from Jokerino, this is not my first withdraw, my earlier withdraw has been processed after a few days, reply live chat: I am sorry, but I am only a technical support, I do not handle withdraws.
You need to wait for a confirmation email from the office when your withdraw is ready. "

unfortunately there is no possibility to contact support casino, I don't know why the company doesn't want to pay.