Ag Awards

Jokerino Casino - Delayed withdrawal

Complaint Info
Disputed casino Jokerino Casino
Reason Delayed payment
Amount € 532
Posted on August 16, 2019

I still did'nt get my money. I made withdraw request 532 euro (9.8.2019).

I sent all documens for verify last week. The casino is not communicating with me. No answer via mail. Only live chat... When I asked about my withdraw request they always answer that withdraw request is in process.

Next problem is when I click on game history or payment history i see nothing... It does not work.
Sending live chat pictures and deposite screen from my bank.

Account name: cordlesx
Account mail: [email protected]

Posted on August 28, 2019

This complaint has been reopened as per Jokerino Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on August 28, 2019

Sorry for delay, we verified your account and send the money to your bank account.

Posted on August 28, 2019

Thank you for answer. I have money on my bank account.

Everything is ok. I will send positive comment on askgamblers soon :)

Posted on August 28, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy