ibet Casino

General Information About ibet Casino

To start with the formalities, ibet Casino is owned by Claymore Malta, a company registered in Malta and licensed by the Malta Gaming Authority (MGA), under a licence number MGA/B2C/748/2019.

The casino has a 7.9/10 CasinoRank and an almost identical 7.8/10 Player Rating on our website. Players speak highly of the casino customer support team, and I can agree with that, as my experience was smooth and satisfying, especially since there is no AI chatbot.

Only one complaint has been filed against ibet Casino with the AskGamblers Casino Complaint Service. The complaint was unresolved because our team hadn’t heard back from the casino representatives, which isn't a good sign, as it can indicate that they are uncooperative in these matters.

Setting up the ibet casino account is a straightforward 3-step process. The first step requires your name, a valid email address, and a password for future logins. In later steps, I had to provide my contact information, including my home address and a phone number.

The casino then sent a 4-digit verification code to my phone number, so the final step was to provide that code and verify my account.

Once your account is verified, you are good to go. When you click on the Deposit button, you can choose between a casino and sports welcome bonus, or to proceed without claiming a bonus. 

Note that the casino welcome offer varies by country, so since I accessed the online casino from Finland, I got 10 Super Spins for Reactoonz, which I chose to skip.

The casino supports multiple languages, and if you scroll to the bottom of the casino, you can select your preferred one. It can happen that not all languages are available to you. Since I reviewed the casino from Finland, I could only choose between Finnish and English.

Payment Information and Options at ibet Casino

The casino offers a few deposit methods, including bank cards and digital payment solutions, and the available options depend on your location. 

When I opened the Deposit section, I found quite a few fiat payment methods, but unfortunately no crypto, as expected from an MGA casino. Finnish players will be pleased to know that they can use Trustly for their deposits.

The minimum deposit is €10, which is also the minimum for unlocking the welcome bonus offer. You must complete profile verification if you deposit €2,000 or more in a single transaction, or within a period of up to 180 days.

If you don’t verify your account based on your deposit count, you will need to do so before you can withdraw, and the casino will send you instructions when it is due.

The minimum withdrawal is €20. You will need to play through the amount you deposited at least once before making a withdrawal, or the casino reserves the right to deduct 10% from your requested withdrawal amount. There is also a €5 dormant account fee after 12 months of inactivity.

The maximum you can withdraw is €10,000 per day, €25,000 per week and €100,000 per month in your set currency. You’ll have two free withdrawals per day, and any subsequent withdrawals in a rolling period will incur a 3% fee, up to €20.

Customer Support at ibet Casino

The Help Centre on the website offers answers to the most common questions and guides to various processes at the casino, such as how to cancel a pending withdrawal or what documents you need to verify your account.

If the answer to your question isn’t there, you can contact customer support about the issue, and the fastest option, in my experience, is live chat. You can select from several languages before being transferred to a live chat agent. There may be a short queue during busy periods. 

I waited in the queue for only a few moments before being transferred to a friendly, helpful live chat agent named Pia. She confirmed that you can get help 24/7 via live chat, and I got the same confirmation again the following day from Cindy.

Pia also explained that the welcome bonus offer I can see in my profile is the one for Finnish players and instructed me to keep an eye on the rewards section that the casino updates regularly.

I always appreciate it when a customer support agent goes the extra mile to provide additional information and guidance.

If you need more space, wish to make a more formal request, or simply don’t want to use live chat, you can email the casino at any time.

Games at ibet Casino

The casino is home to a good selection of games, including the latest online slot games. The casino has games from more than 60 iGaming software providers, so we’re confident you’ll find slots to enjoy.

You can use the filtering options to list the gaming providers and select your favourites. Once you register and log in to your account, you can also save your favourite games, which is a cool feature. A search engine also helps you find your favourite games even faster.

Since you can test casino games before you open an account, I used that opportunity for Practice Play of Hearts of Venus by Pragmatic Play and BGaming’s Bonanza Trillion. I didn’t experience any lag or any hiccups, and the same was true with real play.

I tried Spinomenal’s Bavarian Riches 3 slot and managed to score some decent wins out of it, but nothing major, since I didn’t spend much time on it. It gave me additional funds to test NetEnt’s Gonzo’s Quest, which is a really fun game.

The casino also offers a solid selection of table games, including the latest versions of blackjack, roulette, and online poker.

The live casino section features games from several live game providers, including Evolution Gaming and Pragmatic Play Live. You can get in on the live action and even earn live cashback when you play your favourite games.

Since I am not a fan of table games, I haven’t tested any of them, but I encourage you to leave a review with us if you get to test your favourite games.

ibet Casino’s Commitment to Responsible Gambling

ibet Casino supports responsible gambling, and that is seen in the tools and resources the casino offers. When you create your account, you can set up deposit limits through your account settings.

The casino lets you set deposit and net deposit limits, and if you wonder what that is (since I have), it is the amount you get after you deduct withdrawals from your deposit. I set the deposit limit to €100, and it was applied immediately. 

I would, however, like to see more limit options, such as wager or loss limits.

You can also set an activity check to remind you to take a break after the set period of 30, 60 or 120 minutes. If you need a longer break, you can also take a timeout from your profile settings for a set period of 24 hours, 7 days, 30 days, or 90 days.

If gambling becomes too much of a burden, you can also request self-exclusion through your profile, from six months to an indefinite period.

The casino’s responsible gambling page offers advice on how to stay in control of your gambling habits and how to recognise problem gambling. You can also take a self-assessment test if you wish to check where you stand.

If you need external help, you can also find a list of helpful organisations and resources to help with problem gambling and debt and finance guidance.