Gangsta Casino

Gangsta Casino - Account closed with no warning

I opened my account with Gangsta Casino on 22 September, and their KYC department confirmed that my account was fully verified on 15 October with partial verification being completed on 12 October.

During my time with the casino, I deposited €650, took part in several promotions, received bonuses, and never had any issues with gameplay or communication.

The last contact I received from the casino was on 29 October, regarding some missing bonus spins. However, when I tried to log in today, I was met with a message saying “access denied.”

I contacted live chat support and spoke with Bianca, who appears to be the only support agent available for long stretches of time. During the chat, she abruptly closed the conversation, and the chat widget disappeared entirely from my browser window.

Assuming it was a technical issue, I reloaded the site in a different browser window — but Bianca simply replied, “your account has been closed forever,” and once again ended the chat immediately.

Since the casino’s chat system normally allows users to email themselves a copy of the conversation, I can only assume the chat was terminated this way to prevent me from saving the transcript.

I tried accessing the chat three more times (using a VPN to refresh the page so the widget would reappear), but each time, the chat was instantly closed again.

At this point, I have no idea why my account was closed.

I passed the full KYC verification.

The casino’s terms do not prohibit VPN use.

I’ve had no conflicts with staff and recent email communication as recently as four days ago.

Now, the casino is completely refusing to explain why my account has been closed — and is actively preventing me from obtaining a copy of our chat.

I did manage to take a screenshot showing that the chat was open and then disappeared within the same minute.

I would appreciate assistance from AskGamblers in getting a clear explanation and, if possible, the reinstatement or proper closure of my account with transparency regarding my balance and personal data.

Rejected

Gangsta Casino - Withdrawal 140 EUR pending since October 16th

Hello,

I requested a withdrawal of €140 from my Gangsta Casino account on October 16, 2025, via Visa/MasterCard.

My account has been fully verified (KYC completed).

Despite several emails to the support team, the withdrawal has remained pending for more than 6 days.

I was told multiple times that it was "forwarded", but I have not received any update or payment.

I previously received a €90 withdrawal successfully in 3 days, so I know my payment method works correctly.

Now the support does not reply to my emails at all.

I am attaching a screenshot showing the pending withdrawal in my account.

Please help me resolve this issue and receive my payment.

Thank you very much.

Gangsta Casino - Over three weeks waiting for my money

€140

I have three pending withdrawals. The dates I requested are from 5/5 to 14/5.

I've contacted them several times, and they come up with these frustrating, made-up explanations like: "The financial department processes requests in order of turn."

Do they mean they have so many withdrawal requests that it's not my turn after three weeks? Please answer that question, Gangsta! Shameless.

It's a total amount of 395+382+388= 1165 euro, plus I have 111 more in my balance I wish to withdraw, but can't because it's max three pending withdrawals you can have.

Please send them as well, so I can be done with you and find another casino.

Gangsta Casino - Withdrawal pending for a long time

€1276

Hi. I’m fully verified at this casino. I have an email that proves that. And the KYC-info on the website says it.

I did a withdrawal of €400 10th of may.

I asked for the status a couple of days later and they told me the waiting time is 3-5 days sometimes. I reached out again after a couple of days and they told me that the withdrawal was going to be handled 23th of may. Today is 26th of may and the status is still ”pending”. They haven’t responded on my last email. Today I have been waiting 17 days for my withdrawal. I have never played at a casino that has such a long waiting time even though you are verified.

Gangsta Casino - Withdrawal pending from 21 february

Hello! My account is verified; I requested a withdrawal of 100 EUR on 21 February. In casino terms, the processing time is 5 business days. Contacted the KYC department on 25 February; answer: Your withdrawal request was successfully forwarded to our Financial Department on Friday. However, please note that withdrawals are not processed over the weekend, as our payment operations are active only during business days. Typically, the processing time for withdrawal requests can take up to 5 business days. This timeline began on Monday, following the weekend, and we are now actively working on your request.

Withdrawal not received within 5 busines days.

Gangsta Casino - Withdrawal 400 EUR keeps on pending

€100

On the 15th of October 2024, I requested a withdrawal from Gangsta Casino.

I used Neteller for a deposit, but was not possible to use it for withdrawal for unknown reasons. So I was informed I had to use a bank transfer. In total, I wanted to withdraw 500€. According to their terms maximum pr. Withdrawal is 400€ and maximum is 500€ pr. Day.

So I made two withdrawal requests, the first was for 400€ and 2nd was for 100€

After completing KYC, then they completed one of the withdrawal requests, for some reason they completed the 2nd withdrawal request of 100€ and it came to my account the next day.

And then since that, nothing has happened. I have contacted them multiple times via email and some of the responses feel like an automatic AI response. Always the same we are sorry for the delay we work very hard to process your payment as quickly as possible.

Now the last few emails have been saying they have some temporary technical issue with their payment department that is causing the delay.

I am writing my complaint here in the hope that it could speed up the process, but also to warn others what could happen if they choose to play here.

Gangsta Casino - No withdrawal 20000 euro

No payments for two weeks, applications are cancelled, the reason is unknown, support always writes different reasons.
Manually withdrew $400 once, although the application was in €.
Yesterday they wrote that they completely fixed the payment method, it turned out to be a scam. Every day I try to find out when the payment will come, they always say tomorrow and nothing comes the next day, the withdrawal limits are very small, with this speed I will receive the payment in at least 6 months.
I hope for your help.
Thank you

Gangsta Casino - Withdrawal cancelled twice

€3000

I have completed the ridiculously complicated verification process - it took several days but I am verified.

I made the first withdrawal via bank transfer for €400. After a few days, I saw that it had 'failed' and the money was back in my casino account. No email to tell me this had happened nor the reason why.

I withdrew the amount again - this time to a visa card. After another couple of days the withdrawal had again 'failed' and the money returned to the account. Again no reason was given and no email to suggest a solution.

The live chat is not helpful as they say they cannot answer questions re withdrawals. The email responses from the finance team are sparse and unhelpful.

I would appreciate your intervention, please.

Gangsta Casino - Unpaid winnings

They do not respect their terms and conditions. From March they paid only 8 thousand. The unpaid amount is 50,400 thousand euros.

From August 21st, I still haven't received any payout. At the moment, they don't pay money anymore. When I apply for kyc, I always get the same answer that the money will be paid this week or there are possible delays. In any case, they don't pay money.

I feel they scamming me. Please help me withdraw my winning.

I want to get my winnings back as soon as possible.

€50400

Complaint Statistics

Resolved 12

Avg. Amount $ 6,215

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

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Player rating

9.1/10 ● 256 reviews

Top reviews from our players

aLko420

10/10

I love how the site looks. You have everything you need, all providers, all games, customer service is nice, many deposit methods, and fast withdrawals. Overall 10/10

I have nothing bad to say about the site. I didn't have bad experiences, so really I have no complaints. Everything I went through was good, nice, and fast.

Finti

10/10

This online casino offers a smooth, user-friendly experience with a great selection of slots, table games, and live dealers. Fast payouts, secure platform, generous bonuses, and responsive customer support make it enjoyable and reliable for regular play.

Yomeck

10/10

Gangsta Casino delivers a bold, street-inspired online gaming experience that stands out from more generic casino platforms. From the moment you enter, the gritty urban theme, sharp graphics, and energetic soundtrack create an immersive atmosphere that feels modern and edgy. The site offers a solid selection of popular slot games, table games, and live dealer options, catering to both casual players and seasoned gamblers. Navigation is smooth, and games load quickly, making it easy to jump straight into the action. Promotions and bonuses are competitive, especially for new players, adding extra value without feeling overwhelming. Customer support is responsive and helpful, which builds confidence when dealing with deposits or withdrawals. While the theme may not appeal to everyone, it perfectly suits players looking for something different from traditional casino styles. Overall, Gangsta Casino combines strong visuals, reliable performance, and a good range of games, making it an entertaining and worthwhile choice for online casino enthusiasts.

Despite its bold concept, there are several reasons why Gangsta Casino may not appeal to all players. The heavy gang-themed branding can feel excessive and off-putting, especially for users who prefer a more neutral or professional casino environment. While the visuals are flashy, they can also be distracting and may slow down performance on older devices. The game library, although decent, lacks variety compared to larger, more established online casinos, with limited unique titles or exclusive games. Bonus terms and wagering requirements can be unclear or restrictive, which may frustrate players trying to cash out winnings. Additionally, payment and withdrawal processing times can feel slower than expected, creating unnecessary delays. Some users may also find customer support response times inconsistent during peak hours. Overall, while Gangsta Casino tries to stand out with attitude and style, the theme, limited depth, and operational drawbacks can detract from the overall experience, making it less appealing for long-term or serious players.

Kiki977

10/10

I like platform, games, and I like customer service, and I love their bonuses.... I like that withdrawals are so easy and I like that there no deposit bonuses

Thebullldog

10/10

Great casino with a lot of games selections and every type on games you are looking for. Exceptional customer services and the games are loading pretty fast.

wasdiaz

10/10

This is honestly one of the best casinos I played in the cutomer support is great and quick, the slot game collection is amazing, everything is super fast, their promos and free spins have reasonable waging requirmenets the name is pretty cool i love playing there, they are slowly becoming my favorite.

Themurdock36

10/10

The support team is wonderful, the variety of games and the fast transactions, currently is one of the best casinos online so don't think to much and start spining at Gangsta Casino

I wish they have more promotions and just some more providers, that would be amazing, and don't know maybe more tournaments with fun prizes like free spins or even cash

Yo137

5/10

Gangsta Casino has a good selection of games, including slots and live dealers. The site is easy to navigate, works smoothly on mobile, and deposits are simple. Support is responsive and helpful when contacted.

Bonus wagering requirements are quite high and withdrawals can take longer than expected. Payment methods are limited in some regions, and promotion terms are not always clear or easy to understand.

Tappy90

10/10

Firstly I have to give it up for the amazing sign up bonus Gangsta casino offers because wow wee I was fortunate to have a very nice win and sign up is easy too. When or if you run into any problems customer service is quick and reliable to help you with whatever it maybe.

I really haven't had any issues with gangsta casino so far (knock on wood), but probably the one thing I notice that I would like to see change is the min deposit amount across multiple deposit methods to a $1 currency min

Fishboy