Gangsta Casino

Gangsta Casino - Account closed with no warning

I opened my account with Gangsta Casino on 22 September, and their KYC department confirmed that my account was fully verified on 15 October with partial verification being completed on 12 October.

During my time with the casino, I deposited €650, took part in several promotions, received bonuses, and never had any issues with gameplay or communication.

The last contact I received from the casino was on 29 October, regarding some missing bonus spins. However, when I tried to log in today, I was met with a message saying “access denied.”

I contacted live chat support and spoke with Bianca, who appears to be the only support agent available for long stretches of time. During the chat, she abruptly closed the conversation, and the chat widget disappeared entirely from my browser window.

Assuming it was a technical issue, I reloaded the site in a different browser window — but Bianca simply replied, “your account has been closed forever,” and once again ended the chat immediately.

Since the casino’s chat system normally allows users to email themselves a copy of the conversation, I can only assume the chat was terminated this way to prevent me from saving the transcript.

I tried accessing the chat three more times (using a VPN to refresh the page so the widget would reappear), but each time, the chat was instantly closed again.

At this point, I have no idea why my account was closed.

I passed the full KYC verification.

The casino’s terms do not prohibit VPN use.

I’ve had no conflicts with staff and recent email communication as recently as four days ago.

Now, the casino is completely refusing to explain why my account has been closed — and is actively preventing me from obtaining a copy of our chat.

I did manage to take a screenshot showing that the chat was open and then disappeared within the same minute.

I would appreciate assistance from AskGamblers in getting a clear explanation and, if possible, the reinstatement or proper closure of my account with transparency regarding my balance and personal data.

Rejected

Gangsta Casino - Withdrawal 140 EUR pending since October 16th

Hello,

I requested a withdrawal of €140 from my Gangsta Casino account on October 16, 2025, via Visa/MasterCard.

My account has been fully verified (KYC completed).

Despite several emails to the support team, the withdrawal has remained pending for more than 6 days.

I was told multiple times that it was "forwarded", but I have not received any update or payment.

I previously received a €90 withdrawal successfully in 3 days, so I know my payment method works correctly.

Now the support does not reply to my emails at all.

I am attaching a screenshot showing the pending withdrawal in my account.

Please help me resolve this issue and receive my payment.

Thank you very much.

Gangsta Casino - Over three weeks waiting for my money

€140

I have three pending withdrawals. The dates I requested are from 5/5 to 14/5.

I've contacted them several times, and they come up with these frustrating, made-up explanations like: "The financial department processes requests in order of turn."

Do they mean they have so many withdrawal requests that it's not my turn after three weeks? Please answer that question, Gangsta! Shameless.

It's a total amount of 395+382+388= 1165 euro, plus I have 111 more in my balance I wish to withdraw, but can't because it's max three pending withdrawals you can have.

Please send them as well, so I can be done with you and find another casino.

Gangsta Casino - Withdrawal pending for a long time

€1276

Hi. I’m fully verified at this casino. I have an email that proves that. And the KYC-info on the website says it.

I did a withdrawal of €400 10th of may.

I asked for the status a couple of days later and they told me the waiting time is 3-5 days sometimes. I reached out again after a couple of days and they told me that the withdrawal was going to be handled 23th of may. Today is 26th of may and the status is still ”pending”. They haven’t responded on my last email. Today I have been waiting 17 days for my withdrawal. I have never played at a casino that has such a long waiting time even though you are verified.

Gangsta Casino - Withdrawal pending from 21 february

Hello! My account is verified; I requested a withdrawal of 100 EUR on 21 February. In casino terms, the processing time is 5 business days. Contacted the KYC department on 25 February; answer: Your withdrawal request was successfully forwarded to our Financial Department on Friday. However, please note that withdrawals are not processed over the weekend, as our payment operations are active only during business days. Typically, the processing time for withdrawal requests can take up to 5 business days. This timeline began on Monday, following the weekend, and we are now actively working on your request.

Withdrawal not received within 5 busines days.

Gangsta Casino - Withdrawal 400 EUR keeps on pending

€100

On the 15th of October 2024, I requested a withdrawal from Gangsta Casino.

I used Neteller for a deposit, but was not possible to use it for withdrawal for unknown reasons. So I was informed I had to use a bank transfer. In total, I wanted to withdraw 500€. According to their terms maximum pr. Withdrawal is 400€ and maximum is 500€ pr. Day.

So I made two withdrawal requests, the first was for 400€ and 2nd was for 100€

After completing KYC, then they completed one of the withdrawal requests, for some reason they completed the 2nd withdrawal request of 100€ and it came to my account the next day.

And then since that, nothing has happened. I have contacted them multiple times via email and some of the responses feel like an automatic AI response. Always the same we are sorry for the delay we work very hard to process your payment as quickly as possible.

Now the last few emails have been saying they have some temporary technical issue with their payment department that is causing the delay.

I am writing my complaint here in the hope that it could speed up the process, but also to warn others what could happen if they choose to play here.

Gangsta Casino - No withdrawal 20000 euro

No payments for two weeks, applications are cancelled, the reason is unknown, support always writes different reasons.
Manually withdrew $400 once, although the application was in €.
Yesterday they wrote that they completely fixed the payment method, it turned out to be a scam. Every day I try to find out when the payment will come, they always say tomorrow and nothing comes the next day, the withdrawal limits are very small, with this speed I will receive the payment in at least 6 months.
I hope for your help.
Thank you

Gangsta Casino - Withdrawal cancelled twice

€3000

I have completed the ridiculously complicated verification process - it took several days but I am verified.

I made the first withdrawal via bank transfer for €400. After a few days, I saw that it had 'failed' and the money was back in my casino account. No email to tell me this had happened nor the reason why.

I withdrew the amount again - this time to a visa card. After another couple of days the withdrawal had again 'failed' and the money returned to the account. Again no reason was given and no email to suggest a solution.

The live chat is not helpful as they say they cannot answer questions re withdrawals. The email responses from the finance team are sparse and unhelpful.

I would appreciate your intervention, please.

Gangsta Casino - Unpaid winnings

They do not respect their terms and conditions. From March they paid only 8 thousand. The unpaid amount is 50,400 thousand euros.

From August 21st, I still haven't received any payout. At the moment, they don't pay money anymore. When I apply for kyc, I always get the same answer that the money will be paid this week or there are possible delays. In any case, they don't pay money.

I feel they scamming me. Please help me withdraw my winning.

I want to get my winnings back as soon as possible.

€50400

Complaint Statistics

Resolved 12

Avg. Amount $ 6,215

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

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Player rating

9.1/10 ● 258 reviews

Top reviews from our players

Klaudia1989

10/10

I love the choices of slots to play. Their are a lot to choose from and usually a great game. If anything were better to play I would. But you gave me playing on your site so that’s what counts. Alright so there needs to be more to say about such a good site. Have a good day everyone.

Adamkeeper6

6/10

It is very smooth and quick loading. I like the very Quick deposit. It is also very User friendly. Easy registration. The support is great too!

I hate the no weekend withdrawals. Long withdrawal wait time. It could use a better selection of games or at least more. Another thing is the play-through.

Riktik999

10/10

Very smooth casino, fast support, quick deposit and withdrawal. Hard to go wrong with this casino, the name itself explains everything. Great choice for most gamblers. Everything works how it should. Keep it gangsta😎😎😎💥

Zeus1ne

10/10

The whole theme and the smooth way to find games, which are lots of. The organization of the site is well done, I am going to be recommending this site to my friends

Like every other casino, it takes your money lol, great site. I wish I could make 150 characters to dislike the site but I cannot so sorry I could not fulfill that request

Bimmer04

10/10

Gangsta Casino is a flashy, street-themed online casino packed with thousands of games, generous bonuses, and crypto payment options, giving it strong appeal for casual players looking for variety and style. However, it’s licensed in Curaçao, which offers limited player protection, and many users report slow or denied withdrawals, confusing bonus terms, and poor customer support. While it delivers solid entertainment value and a slick interface, players should approach with caution—play small, read the fine print carefully, and treat it more as fun than a reliable way to win money.

What I don’t like about Gangsta Casino is how unreliable it feels when it comes to payouts and customer support. The withdrawal process is often slow, and sometimes it feels like they’re just making excuses to delay or cancel winnings. The bonus terms are confusing, with high wagering requirements that make it nearly impossible to actually cash out what you earn. Their support team doesn’t seem very helpful either—they respond late or give vague answers that don’t really solve your issue. Overall, it looks cool on the surface, but behind all the flashy design, it’s frustrating and disappointing to deal with.

Dapunisher

10/10

Been playing on Gangster Online Casino for a couple of weeks and honestly loving it. The games run smooth, bonuses are fair, and I’ve already cashed out twice — both times within 24 hours. The gangster theme gives it a cool vibe, and support was super helpful when I had a promo question. Definitely one of the better casinos I’ve tried lately. 9/10 👍

Wagering Requirements:
Some of the bonuses still have pretty high playthrough requirements, so it can take a while to actually withdraw your bonus winnings.

Mahalingam

9/10

Nice casino, no fake. Smart games, have some good bonuses and very good games. Also, cash-in and cash-out is very good integrated. I like it and I rate it good.

Piikachuhu

10/10

Great support, easy to talk with, a lot of games, and it's so easy to find wish game you want to play! I would recommend this casino to other people. All good!

The deposits aren't working sometimes, I don't know why. Sometimes it will take some time before I get an answer from the support, sometimes nothing..

alecto

10/10

Tried out Gangsta Casino for the first time today and honestly, it’s been great so far. I like that they don’t lock your bonus to certain games - finally a site that lets you actually play what you want! There's a whole bunch of providers, including Wazdan, which a lot of casinos don't have. Support has been very on the ball, and it feels like they actually want to help.

The site can be a bit laggy, and I had to reset my connection a couple of times, but it didn't interrupt the gameplay. Other than that, no complaints.

Liakor87