Gamdom Casino Complaints
Gamdom Casino Complaint Stats
Gamdom permanently banned my account and confiscated approximately $10,000–$11,000 without providing a specific explanation
I am submitting this formal complaint against Gamdom regarding the permanent closure of my account and the confiscation of approximately $10,000–$11,000 in remaining funds.
My account was undergoing Level 3 Source of Funds (SOF) verification. I submitted the requested documentation and waited more than two weeks for the verification process to be completed.
During this period, I contacted Gamdom support multiple times to request updates. I was repeatedly left waiting without a clear resolution or satisfactory explanation for the delay.
On November 10, 2026, I contacted Gamdom’s live chat again and spoke with a support representative named Zoe.
To my surprise, I was informed that Gamdom had completed a review of my account and determined that certain gameplay activity violated their Terms and Conditions.
As a result, Gamdom stated that:
* My account had been permanently banned.
* All remaining funds, approximately $10,000–$11,000, had been forfeited.
What concerns me most is that Gamdom has not identified the specific Terms and Conditions provision allegedly violated, explained the activity behind the decision, or provided any evidence supporting the confiscation.
I understand that online casinos have the right to investigate accounts and enforce their Terms and Conditions. However, I believe that permanently confiscating such a substantial balance requires a clear and properly substantiated explanation.
There is also an important distinction between restricting or closing an account and confiscating all remaining customer funds.
I am requesting that AskGamblers investigate this case and assist in obtaining the following information from Gamdom:
1. The exact Terms and Conditions provision that Gamdom claims was violated.
2. A clear explanation of the alleged violation and the supporting evidence that can be disclosed.
3. The contractual justification for confiscating my entire remaining balance.
4. A breakdown of the confiscated amount, including deposits, winnings and any other relevant transactions.
5. A fair reconsideration of the decision and the return of any funds that Gamdom is not contractually entitled to withhold.
I have screenshots of the conversation with Gamdom support confirming the permanent account ban and forfeiture of funds. I can also provide relevant verification correspondence and supporting documentation.
After more than two weeks of waiting for the SOF verification process, receiving a permanent ban and losing approximately $10,000–$11,000 without a specific explanation has been extremely concerning.
I am seeking a fair and transparent resolution and respectfully request AskGamblers’s assistance in reviewing the circumstances of this confiscation.
My desired resolution is the return of the confiscated funds, subject to a fair and properly documented investigation.
Thank you for your assistance.
I opened my account some time ago and made a deposit of 10000 USD. After playing through the funds, I requested a withdrawal of almost 6000 USD more than a week ago. I was then asked to verify my account. I cooperated fully and submitted every document requested, the last ones more than a week ago.
My account has now been in “pending verification” for more than a week. In that time I have contacted support every day by live chat. Each time I am told that the case is with the relevant team, but no one has given me a status update, told me whether my documents are acceptable, or given me an expected processing time. I have received no request for additional information, so as far as I can tell nothing is missing on my side.
Timeline:
- Level 2 verification had already been passed earlier. Gamdom nevertheless requested it again twice during its review. I completed it successfully on 27.10.2026 and on 02.11.2026, and also provided proof of address and proof of funds.
- At one point Gamdom lost the documents I had submitted and did not inform me. I only found out when I emailed them on 30.10.2026 to ask about the status of my verification.
- On 04.11.2026, two days after my last successful verification, Gamdom emailed that the account "violated our Terms of Service" and that "If funds were found to have originated from promotional abuse, we may have confiscated them in accordance with our policies."
- The same day, live chat confirmed the account stays banned and that "any funds or rewards will not be returned". It also stated that "Specific details, unfortunately, cannot be shared" and "are not disclosed to us either", while asserting that any breach is "confirmed beyond doubt".
Gamdom has therefore not identified the clause of its Terms allegedly breached, the bets, transactions or promotions concerned, the evidence relied on, or how the confiscated amount was calculated. I cannot respond to an allegation that has not been disclosed to me.
Before the restriction I had not claimed any bonus, promotion or rakeback on this account. The only rakeback I claimed was on 04.11, after the account had already been restricted, and it was the standard rakeback accrued on my own wagering.
I request that Gamdom either (1) return the confiscated balance of 1,182.87 USDT, or (2) provide the specific contractual provision, the factual evidence and the calculation justifying the confiscation of the entire balance.
Attached: screenshots of both Gamdom replies with dates, my email of 30.10.2026 and the reply to it, deposit and withdrawal history with transaction hashes, KYC confirmations (Level 2, proof of address, proof of funds), bet history.
Gamdom has been withholding approximately $7,000 of my funds for over two weeks without providing any clear explanation or resolution.
All three levels of my KYC, including identity and source of funds verification, were officially approved on October 14, 2026. However, my account remains restricted, and I still cannot withdraw my funds.
I've contacted support multiple times, but every response is the same: "Your case is still being reviewed, and our team is expediting the process."
It's now October 29, and despite being fully verified, I have received no explanation, no meaningful updates, and no estimated resolution date.
I've provided every requested document and fully cooperated with Gamdom.
I'm asking AskGamblers to help resolve this situation and have Gamdom release my $7,000 balance or provide a clear justification for the continued restriction.
I can provide screenshots of my approved KYC, balance, and support correspondence.
Thank you.
Resolved
Gamdom is holding my current account balance of $746 and has effectively confiscated it without giving any valid reason. I deposited $287, won some sports bets, and made 2 withdrawals that went through without any problems. I submitted all the KYC documents they requested, and I followed all their Terms and Conditions.
Despite waiting for a long time and contacting support multiple times, I only receive vague replies that they are "looking into it", and my funds remain withheld. I've done everything they asked for. My account was fine for the earlier withdrawals, and it only became a problem when I tried to cash out the $746.
Now today I get an email saying that my account is banned, I tried several times to reach out to support but they just reply that they cannot disclosure the reason for blocking my account. If they really need something else from me, they should tell me exactly what it is. Now they wont answer me anymore.
I request your assistance in recovering my balance of 746usdc and ensuring fair treatment. I can provide all relevant evidence, including screenshots and correspondence, upon request.
Resolved
On 4 October 2026 I made 6 deposits to my Gamdom account and placed sports bets. All bets won except one, so my balance should have been over $55,000.
Gamdom then requested KYC. I completed verification and submitted all the documents they asked for.
After that, Gamdom support sent me emails stating that:
withdrawals were temporarily opened so I could withdraw my remaining balance, after which the account would be permanently closed;
they could not help further and had already provided all information;
a refund was impossible because I had “already used and played”;
management had made a final decision, and all winnings and bonuses were voided.
I was allowed to withdraw only about $6,000. The remaining balance, over $49,000, was removed from my account.
At no point did Gamdom state which rule or clause of its Terms and Conditions I violated. The bets were accepted and settled by Gamdom, and I passed KYC.
What I request:
Contact Gamdom and ask them to name the specific Terms and Conditions clause used to void my winnings.
Ask Gamdom to provide the full bet history and balance calculation for my account.
Mediate and help me recover the voided funds.
Evidence attached as files: screenshots of Gamdom’s emails, KYC confirmation, deposit and bet history, withdrawal record.
Resolved
After I placed the bet https://gamdom.com/transactions?tab=bets&betDetail=D8YOW9DS my account was closed for routine verification, as they said.
I in promply manner provided my documents and completed KYC lvl 1, lvl 2, and lvl 3.
However, I was blocked from placing bets and withdrawing money.
The bet I placed won, and my balance changed to 10240$.
After that, I waited for the verification to be completed for 7 days. After that, I received a notification that I had breached the ToS and my winnings were nullified, and my balance changed to 5011$.
My winnings were completely legitimate, and I would like to receive them, as I did nothing wrong.
They allowed me to withdraw the remaining balance; however, I am withdrawing my remaining balance under protest and without prejudice to my claim for the 5229$ deducted from my account.
Withdrawing this balance does not mean I accept the closure or the deduction.
Resolved
My account was restricted on September 30, 2026. At Gamdom's request I completed KYC successfully, including Level 1 and Level 2 verification.
Following their review, Gamdom permanently banned my account and confiscated the entire remaining balance.
When I asked for an explanation, Gamdom initially stated only that I had violated its Terms of Service. A support representative subsequently alleged that the funds had been obtained through “fraudulent activity”, but Gamdom has refused to identify:
- the specific conduct considered fraudulent;
- the exact clause of its Terms allegedly breached;
- which bets or transactions allegedly violated the Terms;
- any evidence supporting the allegation;
- or how the confiscated amount of USD 6,598.48 represents any alleged damage or loss.
My account history is fully documented:
Deposit: USD 7,998.48
Settled sports bet profits: USD 6,560 + USD 2,204 + USD 600
Confirmed withdrawals: USD 7,560 + USD 3,204
Remaining balance: USD 6,598.48
I submitted a formal complaint directly to Gamdom. Their response simply stated that the decision was “final”, again without identifying any specific clause, conduct or evidence.
I am not requesting that Gamdom reopen my account. They are free to permanently close it.
I am asking Gamdom either:
1. Return the confiscated USD 6,598.48; or
2. Provide AskGamblers with the specific contractual provision, factual evidence and calculation that justify confiscating the entire balance.
I can provide screenshots showing the deposit, withdrawals, settled bets, completed KYC, confiscation notice, allegation of fraudulent activity and Gamdom's final response.
Resolved
I would like to file a complaint regarding my GAMDOM account, Drazz3r, and the extremely prolonged verification process.
I played on GAMDOM for approximately two weeks, with an overall result of around -$1,000. The issue started after I made a deposit and had a short casino session. Shortly afterwards, my account was placed under “standard verification.”
I was not requesting any winnings. I simply asked GAMDOM to return my own deposited funds. However, they refused and required me to complete the verification process.
I promptly provided every document requested. I first submitted my passport, then, on September 23, a bank statement clearly showing my residential address and financial activity. GAMDOM subsequently requested additional proof of address in the form of a utility bill, which I also provided.
According to GAMDOM, standard verification takes 24 hours, or up to 7 days in some cases. However, my verification has now been ongoing for more than two weeks.
During this time, support repeatedly told me that the verification was at the “final stage” and taking longer than expected. They can now provide no estimated timeframe for completion.
Most importantly, GAMDOM is withholding not only any potential winnings, but also my original deposit, despite the fact that I have fully complied with all verification requirements.
I understand the need for KYC/AML procedures and am willing to cooperate. However, I find it unacceptable that there is still no clear explanation or timeframe after all requested documents have been provided.
I ask AskGamblers to help obtain clear answers from GAMDOM:
Why has the verification taken more than two weeks?
Are any additional documents required from me?
What exactly is preventing GAMDOM from completing the verification?
Why is GAMDOM refusing to return my original deposit?
When can I expect my funds to be returned?
I am not demanding payment of any disputed winnings. I simply want my own deposited funds returned and a clear explanation of the situation.
Thank you for your assistance.
Resolved
Hello askgamblers and gamdom casino.
Today I want to complain about unfair gamdom decision.
They ask me to pass KYC. I completed in in couple minutes. They requested bank statement, I showed it to them. Then they asked another bank statement, which I proved to them too.T
They did not want to verify my account because they didn't see any salary, but in statement they could see same transactions from same person on my balance, its my job owner and partner, and he pays me from every successful case that I make.
I told it to them, and the next day my account got blocked. They say that I breach rules, but they never say which rule did I breach.
With all of that ''justification'' about bank statement and salary I can clarify for myself that they didn't want to pay, and I ask you to help me with paying my money
Resolved
Hello,
On July 14, 2025, I registered with Gamdom and deposited 786 USDT.
The next day, I placed a sports bet. After placing the bet, I claimed Instant Rakeback and received approximately 4.68 USDT.
Shortly afterwards, Gamdom cancelled the bet and returned the stake to my balance. My balance was then 790.68 USDT. A few minutes later, my account was permanently closed and all funds were confiscated.
I have a screenshot showing the 790.68 USDT balance shortly before the account was closed.
When I contacted Gamdom, they told me that my account had been permanently closed due to a “serious violation” of their Terms of Service and that the remaining funds had been confiscated. They did not explain what exactly I had done wrong.
I later posted a public review online. Gamdom replied on March 24, 2026 and said that “funds used for gameplay are non-refundable
However, I am not asking for money that I gambled and lost. Gamdom cancelled the bet themselves and returned the stake to my balance before closing the account and confiscating the funds.
I am also not asking for the approximately 4.68 USDT Instant Rakeback related to the cancelled bet. I only want my original 786 USDT deposit returned.
I have no problem with Gamdom closing my account if they no longer want me as a customer. My complaint is about them keeping my deposited money after the bet had already been cancelled.
I am asking Gamdom to return my 786 USDT deposit.
Regards,
Resolved
2.However, when I first participated in the betting game and earned $1,790, my initial withdrawal attempt was denied.
3.The customer service representative requested that I submit the KYC1.2 document. I fully complied and submitted the required information. During the week while waiting for them to request additional documents (KYC3 and KYC4), I also submitted the corresponding documents.
4.But then I suddenly discovered that they had deducted $1,790 from my account balance. Is it fair to only cause me losses without allowing me to gain anything? If I incur a loss, can I be compensated for it? This clearly reveals a lack of fairness and is inconsistent with the principles that a reputable gambling establishment should uphold.
5.For players who have trusted you from the outset, please act in a friendly and player-friendly manner. Return the confiscated $1,790 prize to my account and allow me to log in and withdraw the funds. I hope you will resolve this matter amicably, so that all players still considering casino options will choose to trust and choose you.
Rejected
Hello. I am writing to file an official complaint against Gamdom Casino regarding the unfair confiscation of my legitimate winnings.
Case Details:
1. Deposit: I registered on the website and made an initial deposit of $632.69 USDT.
2. The Lock & Verification: After my balance increased, my withdrawal functionality was suddenly locked, and the support team requested identity verification. I immediately provided my real documents, and my KYC Level 1 and Level 2 statuses were successfully approved and marked as "Completed".
3. Gameplay During Investigation: The support team told me that my account was under investigation and I had to wait. However, my ability to play was NOT restricted. For nearly a month, while the investigation was ongoing, I continued to actively play various games (Roulette, Dice, and Sports Betting).
4. Massive Activity: In total, I completed 20,998 games (bets) and generated a huge wager of $26,796.68, which is fully visible in my account statistics. The casino willingly allowed me to risk my balance for weeks during their own review process.
5. The Confiscation: Recently, while I was right in the middle of active gameplay and placing another bet, the casino suddenly intercepted my session. They notified me that my funds were being confiscated due to alleged "abusive behavior". They seized my entire net profit of $2,595.79 USDT, leaving only my initial deposit of $632.69 on the account (which they subsequently allowed me to withdraw).
My Position:
I have played almost 21,000 rounds on their platform. It is completely unfair and hypocritical for a casino to keep betting options open, allow a user to generate thousands of bets during an "investigation," and then selectively choose to confiscate the balance only because the user ended up winning. If I had lost my balance during this month, the casino would have happily kept my money.
Gamdom has seized my winnings without presenting any concrete evidence of "abusive behavior". I request the arbitration team to oblige Gamdom Casino to provide full evidence of the alleged violation or fully restore my confiscated profit of $2,595.79 USDT.
Evidence:
I have attached screenshots of my completed KYC status, my platform statistics showing 20,998 games played, and a screen recording showing the locked account state right at the moment of the sudden confiscation (https://www.youtube.com/watch?v=gxYou4dXUGo).
Resolved
I tried to verify my account using my passport, but it failed because my documents must be in the Latin alphabet, as verification is performed automatically. I don't have such documents; we only need documents in my native language.
They refused to verify me manually and also refused to accept any of my other documents. My withdrawal is also blocked.
Resolved
ID: 47892912, Account Name: jJd58dwa. Account balance: $1452.33.
On May 15th, my withdrawal request of $830 was put on hold, and I was asked to complete KYC verification. I subsequently completed the verification process successfully.
Afterwards, I contacted customer service daily, but all the representatives gave the same answer: the account was undergoing "standard review," which supposedly took 24 hours to several days. However, today is the 19th day of waiting, and I still receive the same monotonous reply: "Thank you for your patience," without any clear explanation or estimated time.
What I find extremely worrying is that a platform with such a large user base and a good reputation is delaying withdrawals for such a long time without providing any meaningful updates on my fund status.
Rejected
My nickname on the website is < usenname removed >
ID: 47899007
11 days ago, my withdrawal request was put on hold and I was asked to complete KYC verification. I successfully completed the verification process shortly after.
After that, I was informed that my account was undergoing a “standard review,” which was said to take between 24 hours and several days. However, today marks the 11th day of waiting, and I continue to receive the same generic response: “We appreciate your patience,” without any clear explanation or estimated timeframe.
I find it extremely concerning that a platform with such a large audience and reputation is delaying withdrawals for this long while providing no meaningful updates regarding the status of my funds.
Resolved
Unresolved
Unreasonable delay in account investigation (14+ days) and funds withheld by Gamdom Casino
I am raising this formal complaint against Gamdom regarding my account, Rinkukumar. My account has been blocked/placed under "Internal Investigation" for more than 14 days, and the casino is refusing to release my balance of 672.63
I have been contacting the casino support team daily via live chat and email. Every time, I receive the same automated response: "The internal team is checking your account." No specific reason for this investigation has been provided, and no timeline has been given for its completion
• Verification Status: My KYC (Identity & Address) verification was already approved before this issue started.
• Duration: It has been over 2 weeks since I last had access to my funds.
• Lack of Communication: The casino is stalling the process and has stopped providing any meaningful updates, which is a breach of fair gaming practices.
I have followed all the Terms and Conditions of the platform. I request the AskGamblers team to intervene and ask the casino to:
1. Provide a concrete reason for the delay.
2. Complete the investigation immediately.
3. Release my pending balance of 672.63
Resolved
I created my account and deposited funds in good faith. Shortly after, I requested a withdrawal. However, my withdrawal was immediately placed on hold, and it has now been over 6 days without resolution.
During this period, I have contacted Gamdom support daily. Unfortunately, I have only received generic responses such as “this process can take 24 hours to a few days” and later “it should be resolved within a couple of days.” Despite these assurances, no concrete timeline has been provided, and the stated timeframes have already been exceeded.
Additionally, I have not been given:
Any specific reason for why my withdrawal has been placed on hold
Any details about what verification or review process is pending
Any clear or final timeline for when my funds will be released
The responses I receive repeatedly mention a high volume of cases and internal ticket reviews, which does not justify withholding my funds without transparency or a defined resolution timeframe.
This situation is highly concerning, especially since:
The issue began immediately after account creation
There has been no communication of any rule violation or required action from my side
My funds are being held without explanation
I have fully cooperated and reached out multiple times, but the lack of accountability and clarity from the casino is unacceptable.
I respectfully request:
Immediate processing and release of my withdrawal
A clear explanation for the delay
Assurance that such delays will not occur without proper communication in the future
I am simply requesting access to my own deposited funds, and I expect this matter to be resolved promptly and fairly.
Resolved
Dear AskGamblers Team,
I am writing to seek your help regarding the unfair confiscation of my winnings and the unjustified permanent ban of my Gamdom account.
I participated in Gamdom's "Early Six" IPL sports promotion. I placed my bets fairly, won the bets, and a promotional reward of $206.40 was credited to my account. However, shortly after this, Gamdom permanently banned my account. While they returned my original deposit, they completely confiscated my legitimate $206.40 winnings.
When I contacted their support (and complained on Trustpilot), a representative named Maya emailed me stating that they found "irregularities" and a violation of Terms & Conditions. However, when I explicitly asked for the technical proof or the exact nature of this violation, they flatly refused, stating that this information falls under "internal discretion" and cannot be disclosed.
I strongly object to this. I have only ONE account on Gamdom, I used my own personal crypto wallet for transactions, and I did not violate any promotional rules. Gamdom is using vague terms like "irregularities" as an excuse to avoid paying winning players. A casino cannot simply confiscate a player's balance and hide behind "internal policies" without providing any evidence to back up their claims.
I request Gamdom to present their so-called "proof" to your team. If they cannot prove any specific fraud, I demand the immediate release of my $206.40. I have attached the email screenshots and Trustpilot replies for your reference.
Thank you for your time and assistance.
Unresolved
Background of Play:
My account activity has been entirely recreational, consisting of fair gameplay across a variety of different bets. Just prior to this issue, on Apr 7-2026, my account underwent a manual review by their security department . I was explicitly informed that my account was in good standing. Nothing in my betting patterns or account status changed between my regular play and then after 48 hours of this review, sudden block, which makes this restriction arbitrary and unjustified.
Support Failure:
I contacted support to resolve this and waited over 96 hours for a response. When they finally replied, they provided no explanation or evidence of any terms-of-service violation. Instead, they simply stated the matter was "closed" and told me that further communication must come through "formal legal representation."
Request for Resolution:
I have acted in good faith and have been a consistent user of the platform. Telling a player to hire a lawyer for a €200 support inquiry regarding a recreational account is an unethical stalling tactic.
I request:
A clear explanation and proof for the account closure given my history of fair, recreational play.
The immediate release of my remaining balance of approximately €200.
An explanation as to why the account was blocked immediately after a period of normal, cleared activity.
Resolved
Hello I am writting due to a recent situation where my account was banned at Gamdom and where they are telling me I forfeit all my winnings along with my deposit.
When I ask them for the reason of the ban and money forfeited they tell me that it is a managements decision and they cannot see the reason why. I basically am being stolen from as I have read the terms and conditions and I adhered to all of it.
My username on gamdom: < sent to casino >
Signin method: google
Resolved
I registered on the Gamdom.one website. I bet on sports. There were deposits/withdrawals. Today I was on the website and was kicked out of my account with the message "Your account has been Banned!
Reason: - 2025-07-22".
I wrote to support, the answer was "you have been blocked without explanation with confiscation of your balance". (screenshot attached). There were no requests for verification or anything else. They just stole the balance without any explanation.
I wrote to support via e-mail, their answer:
Hi there,
Thank you for getting in touch.
I have reviewed your account and I see that it was banned due to a breach in our Terms of Service.
The account will remain banned and any funds in it have now been confiscated.
I am sorry as I know that this is not the response that you were waiting for.
Feel free to reach out anytime, should you need further assistance.
Resolved
2 weeks ago (9th of july 2024) I deposited 85,000$ on gamdom and got lucky playing blackjack and some crazy time and managed to cash out 350,000 $ which they processed without any problem. I decided to keep on playing and deposited again, and got a balance of 1.35m $ playing big hands on blackjack (400k total deposit). When I tried to withdraw half of the balance, it showed as pending for a few hours and eventually got denied. Reached out to gamdom support and they demanded KYC, proof of address, a selfie with dates etc, which I happily provided within minutes. They said they needed to make sure there was no cheating before processing the withdrawal since it’s a large sum (makes no sense since I was playing live evolution blackjack). Kept on playing some crazy time for 30 minutes or so, and then the account got banned without any warning. I’ve been trying to figure out what’s happening for two weeks now and their standard reply is that the investigation is under review and they’ll let me know when it comes to a conclusion. I have had no ETA on when it will end, no reason for the ban, and no type of relief given my 1.35m $ is locked with them and I suspect they’re doing this to get out of paying it (like they did to other high roller players, takes a simple google search to see how they treat their high rollers)
Resolved