Complaint #80 Gamdom Casino

Account banned and balance of 1182 USDT confiscated

By Trinidad Francisca G.

3 days ago

On 04.11.2026 Gamdom permanently banned my account thomasbyy (ID 48296054) and confiscated its balance of 1,182.87 USDT. My total deposits were 300 USDT.

Timeline:
- Level 2 verification had already been passed earlier. Gamdom nevertheless requested it again twice during its review. I completed it successfully on 27.10.2026 and on 02.11.2026, and also provided proof of address and proof of funds.
- At one point Gamdom lost the documents I had submitted and did not inform me. I only found out when I emailed them on 30.10.2026 to ask about the status of my verification.
- On 04.11.2026, two days after my last successful verification, Gamdom emailed that the account "violated our Terms of Service" and that "If funds were found to have originated from promotional abuse, we may have confiscated them in accordance with our policies."
- The same day, live chat confirmed the account stays banned and that "any funds or rewards will not be returned". It also stated that "Specific details, unfortunately, cannot be shared" and "are not disclosed to us either", while asserting that any breach is "confirmed beyond doubt".

Gamdom has therefore not identified the clause of its Terms allegedly breached, the bets, transactions or promotions concerned, the evidence relied on, or how the confiscated amount was calculated. I cannot respond to an allegation that has not been disclosed to me.

Before the restriction I had not claimed any bonus, promotion or rakeback on this account. The only rakeback I claimed was on 04.11, after the account had already been restricted, and it was the standard rakeback accrued on my own wagering.

I request that Gamdom either (1) return the confiscated balance of 1,182.87 USDT, or (2) provide the specific contractual provision, the factual evidence and the calculation justifying the confiscation of the entire balance.

Attached: screenshots of both Gamdom replies with dates, my email of 30.10.2026 and the reply to it, deposit and withdrawal history with transaction hashes, KYC confirmations (Level 2, proof of address, proof of funds), bet history.

Disputed Casino Gamdom Casino

Reason Terms violation

Amount $1182.87

Discussion

89 hours left for thomasbyy to respond.

Gamdom Casino

• Representative

6 hours ago

Dear AskGamblers team,

Thank you for following up. We are currently reviewing the case and the details around it so we can address it properly. We will be in touch via email shortly to share the relevant proof and an explanation of our decision on this account.

We appreciate your support and look forward to resolving this case fairly.

Gamdom Support Team

AskGamblers

• Support Team

9 hours ago

Dear Gamdom Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Gamdom Casino Complaint Stats

Resolved 16 / 18

Avg. Amount $80,818

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Gamdom Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 9 out of 11 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Complaint Status

89h left

$1,183

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Gamdom withholding 7000 USD for 15 days despite approved KYC

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Gamdom has been withholding approximately $7,000 of my funds for over two weeks without providing any clear explanation or resolution.

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I've contacted support multiple times, but every response is the same: "Your case is still being reviewed, and our team is expediting the process."

It's now October 29, and despite being fully verified, I have received no explanation, no meaningful updates, and no estimated resolution date.

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I'm asking AskGamblers to help resolve this situation and have Gamdom release my $7,000 balance or provide a clear justification for the continued restriction.

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After that, Gamdom support sent me emails stating that:

withdrawals were temporarily opened so I could withdraw my remaining balance, after which the account would be permanently closed;

they could not help further and had already provided all information;

a refund was impossible because I had “already used and played”;

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What I request:

Contact Gamdom and ask them to name the specific Terms and Conditions clause used to void my winnings.

Ask Gamdom to provide the full bet history and balance calculation for my account.

Mediate and help me recover the voided funds.

Evidence attached as files: screenshots of Gamdom’s emails, KYC confirmation, deposit and bet history, withdrawal record.

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I am submitting a complaint regarding Gamdom's permanent closure of my account and confiscation of my remaining balance of USD 6,598.48.
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Following their review, Gamdom permanently banned my account and confiscated the entire remaining balance.
When I asked for an explanation, Gamdom initially stated only that I had violated its Terms of Service. A support representative subsequently alleged that the funds had been obtained through “fraudulent activity”, but Gamdom has refused to identify:
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- which bets or transactions allegedly violated the Terms;
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I can provide screenshots showing the deposit, withdrawals, settled bets, completed KYC, confiscation notice, allegation of fraudulent activity and Gamdom's final response.

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I have a screenshot showing the 790.68 USDT balance shortly before the account was closed.

When I contacted Gamdom, they told me that my account had been permanently closed due to a “serious violation” of their Terms of Service and that the remaining funds had been confiscated. They did not explain what exactly I had done wrong.

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confiscated 2595 usd of legitimate winnings after 1 month of investigation

Hello. I am writing to file an official complaint against Gamdom Casino regarding the unfair confiscation of my legitimate winnings.

Case Details:

1. Deposit: I registered on the website and made an initial deposit of $632.69 USDT.

2. The Lock & Verification: After my balance increased, my withdrawal functionality was suddenly locked, and the support team requested identity verification. I immediately provided my real documents, and my KYC Level 1 and Level 2 statuses were successfully approved and marked as "Completed".

3. Gameplay During Investigation: The support team told me that my account was under investigation and I had to wait. However, my ability to play was NOT restricted. For nearly a month, while the investigation was ongoing, I continued to actively play various games (Roulette, Dice, and Sports Betting).

4. Massive Activity: In total, I completed 20,998 games (bets) and generated a huge wager of $26,796.68, which is fully visible in my account statistics. The casino willingly allowed me to risk my balance for weeks during their own review process.

5. The Confiscation: Recently, while I was right in the middle of active gameplay and placing another bet, the casino suddenly intercepted my session. They notified me that my funds were being confiscated due to alleged "abusive behavior". They seized my entire net profit of $2,595.79 USDT, leaving only my initial deposit of $632.69 on the account (which they subsequently allowed me to withdraw).

My Position:

I have played almost 21,000 rounds on their platform. It is completely unfair and hypocritical for a casino to keep betting options open, allow a user to generate thousands of bets during an "investigation," and then selectively choose to confiscate the balance only because the user ended up winning. If I had lost my balance during this month, the casino would have happily kept my money.

Gamdom has seized my winnings without presenting any concrete evidence of "abusive behavior". I request the arbitration team to oblige Gamdom Casino to provide full evidence of the alleged violation or fully restore my confiscated profit of $2,595.79 USDT.

Evidence:

I have attached screenshots of my completed KYC status, my platform statistics showing 20,998 games played, and a screen recording showing the locked account state right at the moment of the sudden confiscation (https://www.youtube.com/watch?v=gxYou4dXUGo).

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