Gamdom permanently banned my account and confiscated approximately $10,000–$11,000 without providing a specific explanation
I am submitting this formal complaint against Gamdom regarding the permanent closure of my account and the confiscation of approximately $10,000–$11,000 in remaining funds.
My account was undergoing Level 3 Source of Funds (SOF) verification. I submitted the requested documentation and waited more than two weeks for the verification process to be completed.
During this period, I contacted Gamdom support multiple times to request updates. I was repeatedly left waiting without a clear resolution or satisfactory explanation for the delay.
On November 10, 2026, I contacted Gamdom’s live chat again and spoke with a support representative named Zoe.
To my surprise, I was informed that Gamdom had completed a review of my account and determined that certain gameplay activity violated their Terms and Conditions.
As a result, Gamdom stated that:
* My account had been permanently banned.
* All remaining funds, approximately $10,000–$11,000, had been forfeited.
What concerns me most is that Gamdom has not identified the specific Terms and Conditions provision allegedly violated, explained the activity behind the decision, or provided any evidence supporting the confiscation.
I understand that online casinos have the right to investigate accounts and enforce their Terms and Conditions. However, I believe that permanently confiscating such a substantial balance requires a clear and properly substantiated explanation.
There is also an important distinction between restricting or closing an account and confiscating all remaining customer funds.
I am requesting that AskGamblers investigate this case and assist in obtaining the following information from Gamdom:
1. The exact Terms and Conditions provision that Gamdom claims was violated.
2. A clear explanation of the alleged violation and the supporting evidence that can be disclosed.
3. The contractual justification for confiscating my entire remaining balance.
4. A breakdown of the confiscated amount, including deposits, winnings and any other relevant transactions.
5. A fair reconsideration of the decision and the return of any funds that Gamdom is not contractually entitled to withhold.
I have screenshots of the conversation with Gamdom support confirming the permanent account ban and forfeiture of funds. I can also provide relevant verification correspondence and supporting documentation.
After more than two weeks of waiting for the SOF verification process, receiving a permanent ban and losing approximately $10,000–$11,000 without a specific explanation has been extremely concerning.
I am seeking a fair and transparent resolution and respectfully request AskGamblers’s assistance in reviewing the circumstances of this confiscation.
My desired resolution is the return of the confiscated funds, subject to a fair and properly documented investigation.
Thank you for your assistance.
