Complaint #58 Gamdom Casino

confiscated 2595 usd of legitimate winnings after 1 month of investigation

By Aleksandr I.

2 weeks ago

Hello. I am writing to file an official complaint against Gamdom Casino regarding the unfair confiscation of my legitimate winnings.

Case Details:

1. Deposit: I registered on the website and made an initial deposit of $632.69 USDT.

2. The Lock & Verification: After my balance increased, my withdrawal functionality was suddenly locked, and the support team requested identity verification. I immediately provided my real documents, and my KYC Level 1 and Level 2 statuses were successfully approved and marked as "Completed".

3. Gameplay During Investigation: The support team told me that my account was under investigation and I had to wait. However, my ability to play was NOT restricted. For nearly a month, while the investigation was ongoing, I continued to actively play various games (Roulette, Dice, and Sports Betting).

4. Massive Activity: In total, I completed 20,998 games (bets) and generated a huge wager of $26,796.68, which is fully visible in my account statistics. The casino willingly allowed me to risk my balance for weeks during their own review process.

5. The Confiscation: Recently, while I was right in the middle of active gameplay and placing another bet, the casino suddenly intercepted my session. They notified me that my funds were being confiscated due to alleged "abusive behavior". They seized my entire net profit of $2,595.79 USDT, leaving only my initial deposit of $632.69 on the account (which they subsequently allowed me to withdraw).

My Position:

I have played almost 21,000 rounds on their platform. It is completely unfair and hypocritical for a casino to keep betting options open, allow a user to generate thousands of bets during an "investigation," and then selectively choose to confiscate the balance only because the user ended up winning. If I had lost my balance during this month, the casino would have happily kept my money.

Gamdom has seized my winnings without presenting any concrete evidence of "abusive behavior". I request the arbitration team to oblige Gamdom Casino to provide full evidence of the alleged violation or fully restore my confiscated profit of $2,595.79 USDT.

Evidence:

I have attached screenshots of my completed KYC status, my platform statistics showing 20,998 games played, and a screen recording showing the locked account state right at the moment of the sudden confiscation (https://www.youtube.com/watch?v=gxYou4dXUGo).

Disputed Casino Gamdom Casino

Reason Declined payment

Amount $632.69

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Gamdom Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

sanek1313

• Russia

2 weeks ago

Thank you to the AskGamblers team for opening this complaint, and thank you to Gamdom Support for your response. However, I completely disagree with the casino's position, as it fundamentally contradicts the concepts of fair play and standard industry practices.

I would like to highlight the following flaws in the casino's defense:

The "Responsibility to Stop Playing" Argument:
Gamdom states that if I did not want to risk my balance during the investigation, I should have used tools like "self-exclusion." This is an unacceptable shift of responsibility. Self-exclusion tools exist to protect vulnerable players from gambling addiction, not to protect a user's legitimate balance from potential confiscation by the casino itself. If Gamdom truly suspected that my gameplay violated their terms, they had a regulatory obligation to suspend my betting options immediately. Allowing me to generate 20,998 games and risk my funds for a whole month—only to retroactively confiscate the winnings once the review concluded in my favor—is a "heads the casino wins, tails the player loses" scenario. If I had lost that money during the month, Gamdom would have kept it.

Unjustified Application of Section 10:
The casino vaguely references Section 10, alleging "cooperation with others" or "gaining an unfair advantage." I state categorically that I am an individual recreational player. I registered under my own identity, passed KYC Level 1 and Level 2 with my own genuine documents, and played organically. Furthermore, a substantial portion of my profit (around $700) was accumulated through Sports Betting, where outcomes are tied to real-world athletic events and cannot be "manipulated" or "cooperated with others" through casino game mechanics. Gamdom has failed to specify how my sports bets or my roulette rounds breached any rules.

Since Gamdom claims to have forwarded "relevant details and evidence" to the AskGamblers team, I welcome a strict and thorough review of these alleged proofs by the independent AGCCS moderators. I am confident that my 21,000-bet history shows nothing but regular, highly active, and high-turnover gameplay.

I maintain my demand for the full restoration of my confiscated net profit of $2,595.79 USDT.

Gamdom Casino

• Representative

2 weeks ago

Hello Aleksandr,

Thank you for reaching out. We would like to address the points raised in your complaint.

Following a review of your account, we identified activity that constitutes a breach of our Terms and Conditions, specifically Section 10 (Consequences of Breach), which covers cooperation with others to manipulate game outcomes, exploit promotions, or gain an unfair advantage.

We are committed to providing a safe and fair environment for all our players, and we do not allow gameplay that involves gaining an unfair advantage. The actions taken on your account were carried out in accordance with the Terms and Conditions you agreed to upon registration.

On the matter of the investigation period and continued gameplay, our reviews are conducted thoroughly and may take time to complete, during which account access is not necessarily restricted. This does not imply acceptance of the activity under investigation, and our Terms and Conditions make clear that we reserve the right to act on our findings at any point. We would also like to note that it is the player's responsibility to make use of the tools available on our platform, such as self-exclusion, if at any point they do not wish to continue playing or prefer not to risk their balance.

We have shared all relevant details and evidence with the AskGamblers team in support of our decision. As you noted yourself, your initial deposit of $632.69 was returned to you in full, which is in line with our Terms.

We hope this clarifies our position, and we remain committed to fairness and transparency for all users on our platform.

Gamdom Support Team

Gamdom Casino Complaint Stats

Resolved 9 / 11

Avg. Amount $130,360

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Gamdom Casino Complaints

See all complaints for this casino

Unable to verify

Hello, please help me resolve this issue.
I tried to verify my account using my passport, but it failed because my documents must be in the Latin alphabet, as verification is performed automatically. I don't have such documents; we only need documents in my native language.
They refused to verify me manually and also refused to accept any of my other documents. My withdrawal is also blocked.

Resolved

$589

Withdrawals not allowed

ID: 47892912, Account Name: jJd58dwa. Account balance: $1452.33.

On May 15th, my withdrawal request of $830 was put on hold, and I was asked to complete KYC verification. I subsequently completed the verification process successfully.

Afterwards, I contacted customer service daily, but all the representatives gave the same answer: the account was undergoing "standard review," which supposedly took 24 hours to several days. However, today is the 19th day of waiting, and I still receive the same monotonous reply: "Thank you for your patience," without any clear explanation or estimated time.

What I find extremely worrying is that a platform with such a large user base and a good reputation is delaying withdrawals for such a long time without providing any meaningful updates on my fund status.

Rejected

$830

Withdrawal Delayed for 11 Days After Successful KYC Verification

My nickname on the website is < usenname removed >

ID: 47899007

11 days ago, my withdrawal request was put on hold and I was asked to complete KYC verification. I successfully completed the verification process shortly after.

After that, I was informed that my account was undergoing a “standard review,” which was said to take between 24 hours and several days. However, today marks the 11th day of waiting, and I continue to receive the same generic response: “We appreciate your patience,” without any clear explanation or estimated timeframe.

I find it extremely concerning that a platform with such a large audience and reputation is delaying withdrawals for this long while providing no meaningful updates regarding the status of my funds.

Resolved

$1,105

Unfair Withholding of my Funds by Gamdom Platform

Unfair Withholding of my Funds by gamdom Platform. My 337$ account was later closed, and my remaining balance has been withheld without a clear explanation or withdrawal option. Despite multiple requests, support has refused to assist further. I request help in recovering my funds from this platform.

Unresolved

$337

Withdrawal disabled without any reason

Unreasonable delay in account investigation (14+ days) and funds withheld by Gamdom Casino

I am raising this formal complaint against Gamdom regarding my account, Rinkukumar. My account has been blocked/placed under "Internal Investigation" for more than 14 days, and the casino is refusing to release my balance of 672.63

I have been contacting the casino support team daily via live chat and email. Every time, I receive the same automated response: "The internal team is checking your account." No specific reason for this investigation has been provided, and no timeline has been given for its completion

• Verification Status: My KYC (Identity & Address) verification was already approved before this issue started.

• Duration: It has been over 2 weeks since I last had access to my funds.

• Lack of Communication: The casino is stalling the process and has stopped providing any meaningful updates, which is a breach of fair gaming practices.

I have followed all the Terms and Conditions of the platform. I request the AskGamblers team to intervene and ask the casino to:

1. Provide a concrete reason for the delay.

2. Complete the investigation immediately.

3. Release my pending balance of 672.63

Resolved

₹673

Withdrawal held without justification for over 6 days

I am submitting this complaint regarding an unreasonable delay in processing my withdrawal on Gamdom.

I created my account and deposited funds in good faith. Shortly after, I requested a withdrawal. However, my withdrawal was immediately placed on hold, and it has now been over 6 days without resolution.

During this period, I have contacted Gamdom support daily. Unfortunately, I have only received generic responses such as “this process can take 24 hours to a few days” and later “it should be resolved within a couple of days.” Despite these assurances, no concrete timeline has been provided, and the stated timeframes have already been exceeded.

Additionally, I have not been given:

Any specific reason for why my withdrawal has been placed on hold
Any details about what verification or review process is pending
Any clear or final timeline for when my funds will be released

The responses I receive repeatedly mention a high volume of cases and internal ticket reviews, which does not justify withholding my funds without transparency or a defined resolution timeframe.

This situation is highly concerning, especially since:

The issue began immediately after account creation
There has been no communication of any rule violation or required action from my side
My funds are being held without explanation

I have fully cooperated and reached out multiple times, but the lack of accountability and clarity from the casino is unacceptable.

I respectfully request:

Immediate processing and release of my withdrawal
A clear explanation for the delay
Assurance that such delays will not occur without proper communication in the future

I am simply requesting access to my own deposited funds, and I expect this matter to be resolved promptly and fairly.

Resolved

₹9,938

Unjustified Account Ban and Confiscation of Winnings

Gamdom User ID: 47817902

Dear AskGamblers Team,

I am writing to seek your help regarding the unfair confiscation of my winnings and the unjustified permanent ban of my Gamdom account.
I participated in Gamdom's "Early Six" IPL sports promotion. I placed my bets fairly, won the bets, and a promotional reward of $206.40 was credited to my account. However, shortly after this, Gamdom permanently banned my account. While they returned my original deposit, they completely confiscated my legitimate $206.40 winnings.
When I contacted their support (and complained on Trustpilot), a representative named Maya emailed me stating that they found "irregularities" and a violation of Terms & Conditions. However, when I explicitly asked for the technical proof or the exact nature of this violation, they flatly refused, stating that this information falls under "internal discretion" and cannot be disclosed.
I strongly object to this. I have only ONE account on Gamdom, I used my own personal crypto wallet for transactions, and I did not violate any promotional rules. Gamdom is using vague terms like "irregularities" as an excuse to avoid paying winning players. A casino cannot simply confiscate a player's balance and hide behind "internal policies" without providing any evidence to back up their claims.
I request Gamdom to present their so-called "proof" to your team. If they cannot prove any specific fraud, I demand the immediate release of my $206.40. I have attached the email screenshots and Trustpilot replies for your reference.
Thank you for your time and assistance.

Unresolved

$206

Unfair account closure and confiscation of 200 Euro balance

I am filing this complaint against Gamdom regarding the unfair closure of my account and the confiscation of approximately €200 in remaining funds.

Background of Play:
My account activity has been entirely recreational, consisting of fair gameplay across a variety of different bets. Just prior to this issue, on Apr 7-2026, my account underwent a manual review by their security department . I was explicitly informed that my account was in good standing. Nothing in my betting patterns or account status changed between my regular play and then after 48 hours of this review, sudden block, which makes this restriction arbitrary and unjustified.

Support Failure:
I contacted support to resolve this and waited over 96 hours for a response. When they finally replied, they provided no explanation or evidence of any terms-of-service violation. Instead, they simply stated the matter was "closed" and told me that further communication must come through "formal legal representation."

Request for Resolution:
I have acted in good faith and have been a consistent user of the platform. Telling a player to hire a lawyer for a €200 support inquiry regarding a recreational account is an unethical stalling tactic.

I request:

A clear explanation and proof for the account closure given my history of fair, recreational play.

The immediate release of my remaining balance of approximately €200.

An explanation as to why the account was blocked immediately after a period of normal, cleared activity.

Resolved

Account closure and money withheld

Hello I am writting due to a recent situation where my account was banned at Gamdom and where they are telling me I forfeit all my winnings along with my deposit.

When I ask them for the reason of the ban and money forfeited they tell me that it is a managements decision and they cannot see the reason why. I basically am being stolen from as I have read the terms and conditions and I adhered to all of it.

My username on gamdom: < sent to casino >

Signin method: google

Resolved

Blocked account without reason and scammed 245 usdt

22.07.2025 Gamdom.com blocked account without reason and scammed 245$. I was on the site when suddenly I saw the message: Your account has been Banned! Reason: - 2025-07-22
I registered on the Gamdom.one website. I bet on sports. There were deposits/withdrawals. Today I was on the website and was kicked out of my account with the message "Your account has been Banned!
Reason: - 2025-07-22".
I wrote to support, the answer was "you have been blocked without explanation with confiscation of your balance". (screenshot attached). There were no requests for verification or anything else. They just stole the balance without any explanation.

I wrote to support via e-mail, their answer:

Hi there,

Thank you for getting in touch.

I have reviewed your account and I see that it was banned due to a breach in our Terms of Service.

The account will remain banned and any funds in it have now been confiscated.

I am sorry as I know that this is not the response that you were waiting for.

Feel free to reach out anytime, should you need further assistance.

Resolved

$245