Complaint #58 Gamdom Casino

confiscated 2595 usd of legitimate winnings after 1 month of investigation

By Aleksandr I.

4 months ago

Hello. I am writing to file an official complaint against Gamdom Casino regarding the unfair confiscation of my legitimate winnings.

Case Details:

1. Deposit: I registered on the website and made an initial deposit of $632.69 USDT.

2. The Lock & Verification: After my balance increased, my withdrawal functionality was suddenly locked, and the support team requested identity verification. I immediately provided my real documents, and my KYC Level 1 and Level 2 statuses were successfully approved and marked as "Completed".

3. Gameplay During Investigation: The support team told me that my account was under investigation and I had to wait. However, my ability to play was NOT restricted. For nearly a month, while the investigation was ongoing, I continued to actively play various games (Roulette, Dice, and Sports Betting).

4. Massive Activity: In total, I completed 20,998 games (bets) and generated a huge wager of $26,796.68, which is fully visible in my account statistics. The casino willingly allowed me to risk my balance for weeks during their own review process.

5. The Confiscation: Recently, while I was right in the middle of active gameplay and placing another bet, the casino suddenly intercepted my session. They notified me that my funds were being confiscated due to alleged "abusive behavior". They seized my entire net profit of $2,595.79 USDT, leaving only my initial deposit of $632.69 on the account (which they subsequently allowed me to withdraw).

My Position:

I have played almost 21,000 rounds on their platform. It is completely unfair and hypocritical for a casino to keep betting options open, allow a user to generate thousands of bets during an "investigation," and then selectively choose to confiscate the balance only because the user ended up winning. If I had lost my balance during this month, the casino would have happily kept my money.

Gamdom has seized my winnings without presenting any concrete evidence of "abusive behavior". I request the arbitration team to oblige Gamdom Casino to provide full evidence of the alleged violation or fully restore my confiscated profit of $2,595.79 USDT.

Evidence:

I have attached screenshots of my completed KYC status, my platform statistics showing 20,998 games played, and a screen recording showing the locked account state right at the moment of the sudden confiscation (https://www.youtube.com/watch?v=gxYou4dXUGo).

Disputed Casino Gamdom Casino

Reason Declined payment

Amount $632.69

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Gamdom Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

sanek1313

• Russia

4 months ago

Thank you to the AskGamblers team for opening this complaint, and thank you to Gamdom Support for your response. However, I completely disagree with the casino's position, as it fundamentally contradicts the concepts of fair play and standard industry practices.

I would like to highlight the following flaws in the casino's defense:

The "Responsibility to Stop Playing" Argument:
Gamdom states that if I did not want to risk my balance during the investigation, I should have used tools like "self-exclusion." This is an unacceptable shift of responsibility. Self-exclusion tools exist to protect vulnerable players from gambling addiction, not to protect a user's legitimate balance from potential confiscation by the casino itself. If Gamdom truly suspected that my gameplay violated their terms, they had a regulatory obligation to suspend my betting options immediately. Allowing me to generate 20,998 games and risk my funds for a whole month—only to retroactively confiscate the winnings once the review concluded in my favor—is a "heads the casino wins, tails the player loses" scenario. If I had lost that money during the month, Gamdom would have kept it.

Unjustified Application of Section 10:
The casino vaguely references Section 10, alleging "cooperation with others" or "gaining an unfair advantage." I state categorically that I am an individual recreational player. I registered under my own identity, passed KYC Level 1 and Level 2 with my own genuine documents, and played organically. Furthermore, a substantial portion of my profit (around $700) was accumulated through Sports Betting, where outcomes are tied to real-world athletic events and cannot be "manipulated" or "cooperated with others" through casino game mechanics. Gamdom has failed to specify how my sports bets or my roulette rounds breached any rules.

Since Gamdom claims to have forwarded "relevant details and evidence" to the AskGamblers team, I welcome a strict and thorough review of these alleged proofs by the independent AGCCS moderators. I am confident that my 21,000-bet history shows nothing but regular, highly active, and high-turnover gameplay.

I maintain my demand for the full restoration of my confiscated net profit of $2,595.79 USDT.

Gamdom Casino

• Representative

4 months ago

Hello Aleksandr,

Thank you for reaching out. We would like to address the points raised in your complaint.

Following a review of your account, we identified activity that constitutes a breach of our Terms and Conditions, specifically Section 10 (Consequences of Breach), which covers cooperation with others to manipulate game outcomes, exploit promotions, or gain an unfair advantage.

We are committed to providing a safe and fair environment for all our players, and we do not allow gameplay that involves gaining an unfair advantage. The actions taken on your account were carried out in accordance with the Terms and Conditions you agreed to upon registration.

On the matter of the investigation period and continued gameplay, our reviews are conducted thoroughly and may take time to complete, during which account access is not necessarily restricted. This does not imply acceptance of the activity under investigation, and our Terms and Conditions make clear that we reserve the right to act on our findings at any point. We would also like to note that it is the player's responsibility to make use of the tools available on our platform, such as self-exclusion, if at any point they do not wish to continue playing or prefer not to risk their balance.

We have shared all relevant details and evidence with the AskGamblers team in support of our decision. As you noted yourself, your initial deposit of $632.69 was returned to you in full, which is in line with our Terms.

We hope this clarifies our position, and we remain committed to fairness and transparency for all users on our platform.

Gamdom Support Team

Gamdom Casino Complaint Stats

Resolved 17 / 19

Avg. Amount $76,564

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Gamdom Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 10 out of 12 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 7 days.

Gamdom Casino Complaints

See all complaints for this casino

Gamdom permanently banned my account and confiscated approximately USD 10 000 to 11 000 without providing a specific explanation

Gamdom permanently banned my account and confiscated approximately $10,000–$11,000 without providing a specific explanation

I am submitting this formal complaint against Gamdom regarding the permanent closure of my account and the confiscation of approximately $10,000–$11,000 in remaining funds.

My account was undergoing Level 3 Source of Funds (SOF) verification. I submitted the requested documentation and waited more than two weeks for the verification process to be completed.

During this period, I contacted Gamdom support multiple times to request updates. I was repeatedly left waiting without a clear resolution or satisfactory explanation for the delay.

On November 10, 2026, I contacted Gamdom’s live chat again and spoke with a support representative named Zoe.

To my surprise, I was informed that Gamdom had completed a review of my account and determined that certain gameplay activity violated their Terms and Conditions.

As a result, Gamdom stated that:

* My account had been permanently banned.

* All remaining funds, approximately $10,000–$11,000, had been forfeited.

What concerns me most is that Gamdom has not identified the specific Terms and Conditions provision allegedly violated, explained the activity behind the decision, or provided any evidence supporting the confiscation.

I understand that online casinos have the right to investigate accounts and enforce their Terms and Conditions. However, I believe that permanently confiscating such a substantial balance requires a clear and properly substantiated explanation.

There is also an important distinction between restricting or closing an account and confiscating all remaining customer funds.

I am requesting that AskGamblers investigate this case and assist in obtaining the following information from Gamdom:

1. The exact Terms and Conditions provision that Gamdom claims was violated.

2. A clear explanation of the alleged violation and the supporting evidence that can be disclosed.

3. The contractual justification for confiscating my entire remaining balance.

4. A breakdown of the confiscated amount, including deposits, winnings and any other relevant transactions.

5. A fair reconsideration of the decision and the return of any funds that Gamdom is not contractually entitled to withhold.

I have screenshots of the conversation with Gamdom support confirming the permanent account ban and forfeiture of funds. I can also provide relevant verification correspondence and supporting documentation.

After more than two weeks of waiting for the SOF verification process, receiving a permanent ban and losing approximately $10,000–$11,000 without a specific explanation has been extremely concerning.

I am seeking a fair and transparent resolution and respectfully request AskGamblers’s assistance in reviewing the circumstances of this confiscation.

My desired resolution is the return of the confiscated funds, subject to a fair and properly documented investigation.

Thank you for your assistance.

71h left

$11,000

Pending verification issue

I am writing to file a formal complaint about how my account verification and withdrawal have been handled.

I opened my account some time ago and made a deposit of 10000 USD. After playing through the funds, I requested a withdrawal of almost 6000 USD more than a week ago. I was then asked to verify my account. I cooperated fully and submitted every document requested, the last ones more than a week ago.

My account has now been in “pending verification” for more than a week. In that time I have contacted support every day by live chat. Each time I am told that the case is with the relevant team, but no one has given me a status update, told me whether my documents are acceptable, or given me an expected processing time. I have received no request for additional information, so as far as I can tell nothing is missing on my side.

24h left

$6,000

Account banned and balance of 1182 USDT confiscated

On 04.11.2026 Gamdom permanently banned my account thomasbyy (ID 48296054) and confiscated its balance of 1,182.87 USDT. My total deposits were 300 USDT.

Timeline:
- Level 2 verification had already been passed earlier. Gamdom nevertheless requested it again twice during its review. I completed it successfully on 27.10.2026 and on 02.11.2026, and also provided proof of address and proof of funds.
- At one point Gamdom lost the documents I had submitted and did not inform me. I only found out when I emailed them on 30.10.2026 to ask about the status of my verification.
- On 04.11.2026, two days after my last successful verification, Gamdom emailed that the account "violated our Terms of Service" and that "If funds were found to have originated from promotional abuse, we may have confiscated them in accordance with our policies."
- The same day, live chat confirmed the account stays banned and that "any funds or rewards will not be returned". It also stated that "Specific details, unfortunately, cannot be shared" and "are not disclosed to us either", while asserting that any breach is "confirmed beyond doubt".

Gamdom has therefore not identified the clause of its Terms allegedly breached, the bets, transactions or promotions concerned, the evidence relied on, or how the confiscated amount was calculated. I cannot respond to an allegation that has not been disclosed to me.

Before the restriction I had not claimed any bonus, promotion or rakeback on this account. The only rakeback I claimed was on 04.11, after the account had already been restricted, and it was the standard rakeback accrued on my own wagering.

I request that Gamdom either (1) return the confiscated balance of 1,182.87 USDT, or (2) provide the specific contractual provision, the factual evidence and the calculation justifying the confiscation of the entire balance.

Attached: screenshots of both Gamdom replies with dates, my email of 30.10.2026 and the reply to it, deposit and withdrawal history with transaction hashes, KYC confirmations (Level 2, proof of address, proof of funds), bet history.

45h left

$1,183

Gamdom withholding 7000 USD for 15 days despite approved KYC

Hello AskGamblers,

Gamdom has been withholding approximately $7,000 of my funds for over two weeks without providing any clear explanation or resolution.

All three levels of my KYC, including identity and source of funds verification, were officially approved on October 14, 2026. However, my account remains restricted, and I still cannot withdraw my funds.

I've contacted support multiple times, but every response is the same: "Your case is still being reviewed, and our team is expediting the process."

It's now October 29, and despite being fully verified, I have received no explanation, no meaningful updates, and no estimated resolution date.

I've provided every requested document and fully cooperated with Gamdom.

I'm asking AskGamblers to help resolve this situation and have Gamdom release my $7,000 balance or provide a clear justification for the continued restriction.

I can provide screenshots of my approved KYC, balance, and support correspondence.

Thank you.

Resolved

$7,000

Casino confiscated my 746usdc balance and now blocked me without any valid reason

Dear AskGamblers,

Gamdom is holding my current account balance of $746 and has effectively confiscated it without giving any valid reason. I deposited $287, won some sports bets, and made 2 withdrawals that went through without any problems. I submitted all the KYC documents they requested, and I followed all their Terms and Conditions.

Despite waiting for a long time and contacting support multiple times, I only receive vague replies that they are "looking into it", and my funds remain withheld. I've done everything they asked for. My account was fine for the earlier withdrawals, and it only became a problem when I tried to cash out the $746.

Now today I get an email saying that my account is banned, I tried several times to reach out to support but they just reply that they cannot disclosure the reason for blocking my account. If they really need something else from me, they should tell me exactly what it is. Now they wont answer me anymore.

I request your assistance in recovering my balance of 746usdc and ensuring fair treatment. I can provide all relevant evidence, including screenshots and correspondence, upon request.

Resolved

$746

Voided over 49000 USD of winnings and closed my account without citing any rule

On 4 October 2026 I made 6 deposits to my Gamdom account and placed sports bets. All bets won except one, so my balance should have been over $55,000.

Gamdom then requested KYC. I completed verification and submitted all the documents they asked for.

After that, Gamdom support sent me emails stating that:

withdrawals were temporarily opened so I could withdraw my remaining balance, after which the account would be permanently closed;

they could not help further and had already provided all information;

a refund was impossible because I had “already used and played”;

management had made a final decision, and all winnings and bonuses were voided.

I was allowed to withdraw only about $6,000. The remaining balance, over $49,000, was removed from my account.

At no point did Gamdom state which rule or clause of its Terms and Conditions I violated. The bets were accepted and settled by Gamdom, and I passed KYC.

What I request:

Contact Gamdom and ask them to name the specific Terms and Conditions clause used to void my winnings.

Ask Gamdom to provide the full bet history and balance calculation for my account.

Mediate and help me recover the voided funds.

Evidence attached as files: screenshots of Gamdom’s emails, KYC confirmation, deposit and bet history, withdrawal record.

Resolved

$6,000

Winning are ceased after completing KYC

After I placed the bet https://gamdom.com/transactions?tab=bets&betDetail=D8YOW9DS my account was closed for routine verification, as they said.

I in promply manner provided my documents and completed KYC lvl 1, lvl 2, and lvl 3.

However, I was blocked from placing bets and withdrawing money.

The bet I placed won, and my balance changed to 10240$.

After that, I waited for the verification to be completed for 7 days. After that, I received a notification that I had breached the ToS and my winnings were nullified, and my balance changed to 5011$.

My winnings were completely legitimate, and I would like to receive them, as I did nothing wrong.

They allowed me to withdraw the remaining balance; however, I am withdrawing my remaining balance under protest and without prejudice to my claim for the 5229$ deducted from my account.

Withdrawing this balance does not mean I accept the closure or the deduction.

Resolved

$5,229

Permanently closed my account and confiscated USD 6598 without identifying any specific breach

I am submitting a complaint regarding Gamdom's permanent closure of my account and confiscation of my remaining balance of USD 6,598.48.
My account was restricted on September 30, 2026. At Gamdom's request I completed KYC successfully, including Level 1 and Level 2 verification.
Following their review, Gamdom permanently banned my account and confiscated the entire remaining balance.
When I asked for an explanation, Gamdom initially stated only that I had violated its Terms of Service. A support representative subsequently alleged that the funds had been obtained through “fraudulent activity”, but Gamdom has refused to identify:
- the specific conduct considered fraudulent;
- the exact clause of its Terms allegedly breached;
- which bets or transactions allegedly violated the Terms;
- any evidence supporting the allegation;
- or how the confiscated amount of USD 6,598.48 represents any alleged damage or loss.
My account history is fully documented:
Deposit: USD 7,998.48
Settled sports bet profits: USD 6,560 + USD 2,204 + USD 600
Confirmed withdrawals: USD 7,560 + USD 3,204
Remaining balance: USD 6,598.48
I submitted a formal complaint directly to Gamdom. Their response simply stated that the decision was “final”, again without identifying any specific clause, conduct or evidence.
I am not requesting that Gamdom reopen my account. They are free to permanently close it.
I am asking Gamdom either:
1. Return the confiscated USD 6,598.48; or
2. Provide AskGamblers with the specific contractual provision, factual evidence and calculation that justify confiscating the entire balance.
I can provide screenshots showing the deposit, withdrawals, settled bets, completed KYC, confiscation notice, allegation of fraudulent activity and Gamdom's final response.

Resolved

Prolonged KYC verification and withheld deposit

Hello,

I would like to file a complaint regarding my GAMDOM account, Drazz3r, and the extremely prolonged verification process.

I played on GAMDOM for approximately two weeks, with an overall result of around -$1,000. The issue started after I made a deposit and had a short casino session. Shortly afterwards, my account was placed under “standard verification.”

I was not requesting any winnings. I simply asked GAMDOM to return my own deposited funds. However, they refused and required me to complete the verification process.

I promptly provided every document requested. I first submitted my passport, then, on September 23, a bank statement clearly showing my residential address and financial activity. GAMDOM subsequently requested additional proof of address in the form of a utility bill, which I also provided.

According to GAMDOM, standard verification takes 24 hours, or up to 7 days in some cases. However, my verification has now been ongoing for more than two weeks.

During this time, support repeatedly told me that the verification was at the “final stage” and taking longer than expected. They can now provide no estimated timeframe for completion.

Most importantly, GAMDOM is withholding not only any potential winnings, but also my original deposit, despite the fact that I have fully complied with all verification requirements.

I understand the need for KYC/AML procedures and am willing to cooperate. However, I find it unacceptable that there is still no clear explanation or timeframe after all requested documents have been provided.

I ask AskGamblers to help obtain clear answers from GAMDOM:

Why has the verification taken more than two weeks?

Are any additional documents required from me?

What exactly is preventing GAMDOM from completing the verification?

Why is GAMDOM refusing to return my original deposit?

When can I expect my funds to be returned?

I am not demanding payment of any disputed winnings. I simply want my own deposited funds returned and a clear explanation of the situation.

Thank you for your assistance.

Resolved

$1,000

Confiscated my winning by breach of terms

Hello askgamblers and gamdom casino.

Today I want to complain about unfair gamdom decision.

They ask me to pass KYC. I completed in in couple minutes. They requested bank statement, I showed it to them. Then they asked another bank statement, which I proved to them too.T

They did not want to verify my account because they didn't see any salary, but in statement they could see same transactions from same person on my balance, its my job owner and partner, and he pays me from every successful case that I make.

I told it to them, and the next day my account got blocked. They say that I breach rules, but they never say which rule did I breach.

With all of that ''justification'' about bank statement and salary I can clarify for myself that they didn't want to pay, and I ask you to help me with paying my money

Resolved