Complaint #72 Gamdom Casino

Prolonged KYC verification and withheld deposit

By DEBOJIT B.

1 week ago

Hello,

I would like to file a complaint regarding my GAMDOM account, Drazz3r, and the extremely prolonged verification process.

I played on GAMDOM for approximately two weeks, with an overall result of around -$1,000. The issue started after I made a deposit and had a short casino session. Shortly afterwards, my account was placed under “standard verification.”

I was not requesting any winnings. I simply asked GAMDOM to return my own deposited funds. However, they refused and required me to complete the verification process.

I promptly provided every document requested. I first submitted my passport, then, on September 23, a bank statement clearly showing my residential address and financial activity. GAMDOM subsequently requested additional proof of address in the form of a utility bill, which I also provided.

According to GAMDOM, standard verification takes 24 hours, or up to 7 days in some cases. However, my verification has now been ongoing for more than two weeks.

During this time, support repeatedly told me that the verification was at the “final stage” and taking longer than expected. They can now provide no estimated timeframe for completion.

Most importantly, GAMDOM is withholding not only any potential winnings, but also my original deposit, despite the fact that I have fully complied with all verification requirements.

I understand the need for KYC/AML procedures and am willing to cooperate. However, I find it unacceptable that there is still no clear explanation or timeframe after all requested documents have been provided.

I ask AskGamblers to help obtain clear answers from GAMDOM:

Why has the verification taken more than two weeks?

Are any additional documents required from me?

What exactly is preventing GAMDOM from completing the verification?

Why is GAMDOM refusing to return my original deposit?

When can I expect my funds to be returned?

I am not demanding payment of any disputed winnings. I simply want my own deposited funds returned and a clear explanation of the situation.

Thank you for your assistance.

Disputed Casino Gamdom Casino

Reason Verification issues

Amount $1000

Discussion

AskGamblers

• Support Team

5 hours ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Drazz3r

8 hours ago

Gamdom returned my money... though they did force me to wager my deposit in the casino first. The verification process took a whole month, requiring three documents and two separate identity checks. During this time, Gamdom was hacked, which left me very worried about the safety of my funds. I also want to give a special "thanks" to AskGamblers for providing absolutely no help in resolving my issue; they just sat back and watched as Gamdom acted arbitrarily, subjecting me to repeated, baseless mistreatment. Folks, never play on their site—it’s an absolute nightmare. That’s all from me.

Gamdom Casino

• Representative

13 hours ago

Dear AskGamblers Team and Player,

We’d like to inform you that the player can now withdraw their remaining balance of $329.43 USD from their account.

To clarify, this amount represents the funds remaining after wagers were placed. As outlined in our Refund Policy, deposits that have been wagered and lost are not refundable. Therefore, only the remaining available balance, including any unwagered funds or winnings, can be withdrawn.

The player can log in to their account and withdraw the available funds at their convenience. Please note that certain gameplay restrictions will remain in place following a review that identified activity in breach of our Terms and Conditions, including concerns regarding gameplay patterns and the validity of submitted documents.

We appreciate the player’s patience throughout this process and remain available should any further clarification be needed.

Gamdom Support Team

Drazz3r

4 days ago

This is absolutely outrageous!

I have already submitted THREE documents: a bank statement, a utility bill, and a salary statement. I also completed identity verification at the very beginning, including uploading my ID and performing facial verification.

And apparently, that is STILL not enough!

Now GAMDOM is demanding that I repeat the verification process, but **their own website has been hacked and is currently unavailable for verification!** How am I supposed to complete a process that their own broken platform won't allow me to complete?

This has gone beyond ridiculous. GAMDOM keeps inventing new obstacles while refusing to return even my original deposit.

I urgently ask AskGamblers to intervene. This endless verification nightmare and the continued withholding of my funds are completely unacceptable!

Gamdom Casino Complaint Stats

Resolved 12 / 14

Avg. Amount $102,553

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Gamdom Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 7 out of 9 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Gamdom Casino Complaints

See all complaints for this casino

Voided over 49000 USD of winnings and closed my account without citing any rule

On 4 October 2026 I made 6 deposits to my Gamdom account and placed sports bets. All bets won except one, so my balance should have been over $55,000.

Gamdom then requested KYC. I completed verification and submitted all the documents they asked for.

After that, Gamdom support sent me emails stating that:

withdrawals were temporarily opened so I could withdraw my remaining balance, after which the account would be permanently closed;
they could not help further and had already provided all information;
a refund was impossible because I had “already used and played”;
management had made a final decision, and all winnings and bonuses were voided.

I was allowed to withdraw only about $6,000. The remaining balance, over $49,000, was removed from my account.

At no point did Gamdom state which rule or clause of its Terms and Conditions I violated. The bets were accepted and settled by Gamdom, and I passed KYC.

What I request:

Contact Gamdom and ask them to name the specific Terms and Conditions clause used to void my winnings.
Ask Gamdom to provide the full bet history and balance calculation for my account.
Mediate and help me recover the voided funds.

Evidence attached as files: screenshots of Gamdom’s emails, KYC confirmation, deposit and bet history, withdrawal record.

41h left

$49,000

Winning are ceased after completing KYC

After I placed the bet https://gamdom.com/transactions?tab=bets&betDetail=D8YOW9DS my account was closed for routine verification, as they said.

I in promply manner provided my documents and completed KYC lvl 1, lvl 2, and lvl 3.

However, I was blocked from placing bets and withdrawing money.

The bet I placed won, and my balance changed to 10240$.

After that, I waited for the verification to be completed for 7 days. After that, I received a notification that I had breached the ToS and my winnings were nullified, and my balance changed to 5011$.

My winnings were completely legitimate, and I would like to receive them, as I did nothing wrong.

They allowed me to withdraw the remaining balance; however, I am withdrawing my remaining balance under protest and without prejudice to my claim for the 5229$ deducted from my account.

Withdrawing this balance does not mean I accept the closure or the deduction.

74h left

$5,229

Permanently closed my account and confiscated USD 6598 without identifying any specific breach

I am submitting a complaint regarding Gamdom's permanent closure of my account and confiscation of my remaining balance of USD 6,598.48.
My account was restricted on September 30, 2026. At Gamdom's request I completed KYC successfully, including Level 1 and Level 2 verification.
Following their review, Gamdom permanently banned my account and confiscated the entire remaining balance.
When I asked for an explanation, Gamdom initially stated only that I had violated its Terms of Service. A support representative subsequently alleged that the funds had been obtained through “fraudulent activity”, but Gamdom has refused to identify:
- the specific conduct considered fraudulent;
- the exact clause of its Terms allegedly breached;
- which bets or transactions allegedly violated the Terms;
- any evidence supporting the allegation;
- or how the confiscated amount of USD 6,598.48 represents any alleged damage or loss.
My account history is fully documented:
Deposit: USD 7,998.48
Settled sports bet profits: USD 6,560 + USD 2,204 + USD 600
Confirmed withdrawals: USD 7,560 + USD 3,204
Remaining balance: USD 6,598.48
I submitted a formal complaint directly to Gamdom. Their response simply stated that the decision was “final”, again without identifying any specific clause, conduct or evidence.
I am not requesting that Gamdom reopen my account. They are free to permanently close it.
I am asking Gamdom either:
1. Return the confiscated USD 6,598.48; or
2. Provide AskGamblers with the specific contractual provision, factual evidence and calculation that justify confiscating the entire balance.
I can provide screenshots showing the deposit, withdrawals, settled bets, completed KYC, confiscation notice, allegation of fraudulent activity and Gamdom's final response.

85h left

$6,598

Confiscated my winning by breach of terms

Hello askgamblers and gamdom casino.

Today I want to complain about unfair gamdom decision.

They ask me to pass KYC. I completed in in couple minutes. They requested bank statement, I showed it to them. Then they asked another bank statement, which I proved to them too.T

They did not want to verify my account because they didn't see any salary, but in statement they could see same transactions from same person on my balance, its my job owner and partner, and he pays me from every successful case that I make.

I told it to them, and the next day my account got blocked. They say that I breach rules, but they never say which rule did I breach.

With all of that ''justification'' about bank statement and salary I can clarify for myself that they didn't want to pay, and I ask you to help me with paying my money

Resolved

Confiscated my 786 USDT deposit after closing my account

Hello,

On July 14, 2025, I registered with Gamdom and deposited 786 USDT.

The next day, I placed a sports bet. After placing the bet, I claimed Instant Rakeback and received approximately 4.68 USDT.

Shortly afterwards, Gamdom cancelled the bet and returned the stake to my balance. My balance was then 790.68 USDT. A few minutes later, my account was permanently closed and all funds were confiscated.

I have a screenshot showing the 790.68 USDT balance shortly before the account was closed.

When I contacted Gamdom, they told me that my account had been permanently closed due to a “serious violation” of their Terms of Service and that the remaining funds had been confiscated. They did not explain what exactly I had done wrong.

I later posted a public review online. Gamdom replied on March 24, 2026 and said that “funds used for gameplay are non-refundable

However, I am not asking for money that I gambled and lost. Gamdom cancelled the bet themselves and returned the stake to my balance before closing the account and confiscating the funds.

I am also not asking for the approximately 4.68 USDT Instant Rakeback related to the cancelled bet. I only want my original 786 USDT deposit returned.

I have no problem with Gamdom closing my account if they no longer want me as a customer. My complaint is about them keeping my deposited money after the bet had already been cancelled.

I am asking Gamdom to return my 786 USDT deposit.

Regards,

Resolved

$786

Please return my bonus to me

1.After observing very positive reviews and feedback, I chose Gamdom Casino.

2.However, when I first participated in the betting game and earned $1,790, my initial withdrawal attempt was denied.

3.The customer service representative requested that I submit the KYC1.2 document. I fully complied and submitted the required information. During the week while waiting for them to request additional documents (KYC3 and KYC4), I also submitted the corresponding documents.

4.But then I suddenly discovered that they had deducted $1,790 from my account balance. Is it fair to only cause me losses without allowing me to gain anything? If I incur a loss, can I be compensated for it? This clearly reveals a lack of fairness and is inconsistent with the principles that a reputable gambling establishment should uphold.

5.For players who have trusted you from the outset, please act in a friendly and player-friendly manner. Return the confiscated $1,790 prize to my account and allow me to log in and withdraw the funds. I hope you will resolve this matter amicably, so that all players still considering casino options will choose to trust and choose you.

Rejected

$1,790

confiscated 2595 usd of legitimate winnings after 1 month of investigation

Hello. I am writing to file an official complaint against Gamdom Casino regarding the unfair confiscation of my legitimate winnings.

Case Details:

1. Deposit: I registered on the website and made an initial deposit of $632.69 USDT.

2. The Lock & Verification: After my balance increased, my withdrawal functionality was suddenly locked, and the support team requested identity verification. I immediately provided my real documents, and my KYC Level 1 and Level 2 statuses were successfully approved and marked as "Completed".

3. Gameplay During Investigation: The support team told me that my account was under investigation and I had to wait. However, my ability to play was NOT restricted. For nearly a month, while the investigation was ongoing, I continued to actively play various games (Roulette, Dice, and Sports Betting).

4. Massive Activity: In total, I completed 20,998 games (bets) and generated a huge wager of $26,796.68, which is fully visible in my account statistics. The casino willingly allowed me to risk my balance for weeks during their own review process.

5. The Confiscation: Recently, while I was right in the middle of active gameplay and placing another bet, the casino suddenly intercepted my session. They notified me that my funds were being confiscated due to alleged "abusive behavior". They seized my entire net profit of $2,595.79 USDT, leaving only my initial deposit of $632.69 on the account (which they subsequently allowed me to withdraw).

My Position:

I have played almost 21,000 rounds on their platform. It is completely unfair and hypocritical for a casino to keep betting options open, allow a user to generate thousands of bets during an "investigation," and then selectively choose to confiscate the balance only because the user ended up winning. If I had lost my balance during this month, the casino would have happily kept my money.

Gamdom has seized my winnings without presenting any concrete evidence of "abusive behavior". I request the arbitration team to oblige Gamdom Casino to provide full evidence of the alleged violation or fully restore my confiscated profit of $2,595.79 USDT.

Evidence:

I have attached screenshots of my completed KYC status, my platform statistics showing 20,998 games played, and a screen recording showing the locked account state right at the moment of the sudden confiscation (https://www.youtube.com/watch?v=gxYou4dXUGo).

Resolved

$633

Unable to verify

Hello, please help me resolve this issue.
I tried to verify my account using my passport, but it failed because my documents must be in the Latin alphabet, as verification is performed automatically. I don't have such documents; we only need documents in my native language.
They refused to verify me manually and also refused to accept any of my other documents. My withdrawal is also blocked.

Resolved

$589

Withdrawals not allowed

ID: 47892912, Account Name: jJd58dwa. Account balance: $1452.33.

On May 15th, my withdrawal request of $830 was put on hold, and I was asked to complete KYC verification. I subsequently completed the verification process successfully.

Afterwards, I contacted customer service daily, but all the representatives gave the same answer: the account was undergoing "standard review," which supposedly took 24 hours to several days. However, today is the 19th day of waiting, and I still receive the same monotonous reply: "Thank you for your patience," without any clear explanation or estimated time.

What I find extremely worrying is that a platform with such a large user base and a good reputation is delaying withdrawals for such a long time without providing any meaningful updates on my fund status.

Rejected

$830

Withdrawal Delayed for 11 Days After Successful KYC Verification

My nickname on the website is < usenname removed >

ID: 47899007

11 days ago, my withdrawal request was put on hold and I was asked to complete KYC verification. I successfully completed the verification process shortly after.

After that, I was informed that my account was undergoing a “standard review,” which was said to take between 24 hours and several days. However, today marks the 11th day of waiting, and I continue to receive the same generic response: “We appreciate your patience,” without any clear explanation or estimated timeframe.

I find it extremely concerning that a platform with such a large audience and reputation is delaying withdrawals for this long while providing no meaningful updates regarding the status of my funds.

Resolved

$1,105