Complaint #46 Gamdom Casino

Withdrawal held without justification for over 6 days

By prakruthi

6 months ago

I am submitting this complaint regarding an unreasonable delay in processing my withdrawal on Gamdom.

I created my account and deposited funds in good faith. Shortly after, I requested a withdrawal. However, my withdrawal was immediately placed on hold, and it has now been over 6 days without resolution.

During this period, I have contacted Gamdom support daily. Unfortunately, I have only received generic responses such as “this process can take 24 hours to a few days” and later “it should be resolved within a couple of days.” Despite these assurances, no concrete timeline has been provided, and the stated timeframes have already been exceeded.

Additionally, I have not been given:

Any specific reason for why my withdrawal has been placed on hold
Any details about what verification or review process is pending
Any clear or final timeline for when my funds will be released

The responses I receive repeatedly mention a high volume of cases and internal ticket reviews, which does not justify withholding my funds without transparency or a defined resolution timeframe.

This situation is highly concerning, especially since:

The issue began immediately after account creation
There has been no communication of any rule violation or required action from my side
My funds are being held without explanation

I have fully cooperated and reached out multiple times, but the lack of accountability and clarity from the casino is unacceptable.

I respectfully request:

Immediate processing and release of my withdrawal
A clear explanation for the delay
Assurance that such delays will not occur without proper communication in the future

I am simply requesting access to my own deposited funds, and I expect this matter to be resolved promptly and fairly.

Disputed Casino Gamdom Casino

Reason Delayed payment

Amount ₹9938.04

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

prakruthi

6 months ago

Thank you, my issue is resolved

Gamdom Casino

• Representative

6 months ago

Hi,

Thank you for your patience while our team reviewed your account.

We can confirm that your account restrictions have been lifted and you have since successfully withdrawn your available balance.

To provide some context, your account was subject to additional review due to details that raised potential concerns regarding our Terms of Service, particularly the following:

10. CONSEQUENCES OF BREACH

We aim to provide a fair and safe environment for all users. Where we believe that these T&Cs have not been followed, and/or where there are reasonable grounds to investigate an account, we may take certain actions to ensure compliance and protect the integrity of the platform. During this investigation, the user may be asked to provide further information or documents. Account balances remain securely stored unless a legal or regulatory reason requires us to act differently.

Due to the volume of cases received, some reviews took longer than we would have liked, and yours was unfortunately one of them. We understand that waiting is never ideal, but we are happy to confirm that the matter has been fully and positively resolved on our end.

Should anything else be needed, we are always happy to assist.

Gamdom Support Team

AskGamblers

• Support Team

6 months ago

Dear all,

This complaint has been reopened as per Gamdom Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Gamdom Casino Complaint Stats

Resolved 16 / 18

Avg. Amount $80,818

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Gamdom Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 9 out of 11 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Gamdom Casino Complaints

See all complaints for this casino

Account banned and balance of 1182 USDT confiscated

On 04.11.2026 Gamdom permanently banned my account thomasbyy (ID 48296054) and confiscated its balance of 1,182.87 USDT. My total deposits were 300 USDT.

Timeline:
- Level 2 verification had already been passed earlier. Gamdom nevertheless requested it again twice during its review. I completed it successfully on 27.10.2026 and on 02.11.2026, and also provided proof of address and proof of funds.
- At one point Gamdom lost the documents I had submitted and did not inform me. I only found out when I emailed them on 30.10.2026 to ask about the status of my verification.
- On 04.11.2026, two days after my last successful verification, Gamdom emailed that the account "violated our Terms of Service" and that "If funds were found to have originated from promotional abuse, we may have confiscated them in accordance with our policies."
- The same day, live chat confirmed the account stays banned and that "any funds or rewards will not be returned". It also stated that "Specific details, unfortunately, cannot be shared" and "are not disclosed to us either", while asserting that any breach is "confirmed beyond doubt".

Gamdom has therefore not identified the clause of its Terms allegedly breached, the bets, transactions or promotions concerned, the evidence relied on, or how the confiscated amount was calculated. I cannot respond to an allegation that has not been disclosed to me.

Before the restriction I had not claimed any bonus, promotion or rakeback on this account. The only rakeback I claimed was on 04.11, after the account had already been restricted, and it was the standard rakeback accrued on my own wagering.

I request that Gamdom either (1) return the confiscated balance of 1,182.87 USDT, or (2) provide the specific contractual provision, the factual evidence and the calculation justifying the confiscation of the entire balance.

Attached: screenshots of both Gamdom replies with dates, my email of 30.10.2026 and the reply to it, deposit and withdrawal history with transaction hashes, KYC confirmations (Level 2, proof of address, proof of funds), bet history.

89h left

$1,183

Gamdom withholding 7000 USD for 15 days despite approved KYC

Hello AskGamblers,

Gamdom has been withholding approximately $7,000 of my funds for over two weeks without providing any clear explanation or resolution.

All three levels of my KYC, including identity and source of funds verification, were officially approved on October 14, 2026. However, my account remains restricted, and I still cannot withdraw my funds.

I've contacted support multiple times, but every response is the same: "Your case is still being reviewed, and our team is expediting the process."

It's now October 29, and despite being fully verified, I have received no explanation, no meaningful updates, and no estimated resolution date.

I've provided every requested document and fully cooperated with Gamdom.

I'm asking AskGamblers to help resolve this situation and have Gamdom release my $7,000 balance or provide a clear justification for the continued restriction.

I can provide screenshots of my approved KYC, balance, and support correspondence.

Thank you.

Resolved

$7,000

Casino confiscated my 746usdc balance and now blocked me without any valid reason

Dear AskGamblers,

Gamdom is holding my current account balance of $746 and has effectively confiscated it without giving any valid reason. I deposited $287, won some sports bets, and made 2 withdrawals that went through without any problems. I submitted all the KYC documents they requested, and I followed all their Terms and Conditions.

Despite waiting for a long time and contacting support multiple times, I only receive vague replies that they are "looking into it", and my funds remain withheld. I've done everything they asked for. My account was fine for the earlier withdrawals, and it only became a problem when I tried to cash out the $746.

Now today I get an email saying that my account is banned, I tried several times to reach out to support but they just reply that they cannot disclosure the reason for blocking my account. If they really need something else from me, they should tell me exactly what it is. Now they wont answer me anymore.

I request your assistance in recovering my balance of 746usdc and ensuring fair treatment. I can provide all relevant evidence, including screenshots and correspondence, upon request.

Resolved

$746

Voided over 49000 USD of winnings and closed my account without citing any rule

On 4 October 2026 I made 6 deposits to my Gamdom account and placed sports bets. All bets won except one, so my balance should have been over $55,000.

Gamdom then requested KYC. I completed verification and submitted all the documents they asked for.

After that, Gamdom support sent me emails stating that:

withdrawals were temporarily opened so I could withdraw my remaining balance, after which the account would be permanently closed;

they could not help further and had already provided all information;

a refund was impossible because I had “already used and played”;

management had made a final decision, and all winnings and bonuses were voided.

I was allowed to withdraw only about $6,000. The remaining balance, over $49,000, was removed from my account.

At no point did Gamdom state which rule or clause of its Terms and Conditions I violated. The bets were accepted and settled by Gamdom, and I passed KYC.

What I request:

Contact Gamdom and ask them to name the specific Terms and Conditions clause used to void my winnings.

Ask Gamdom to provide the full bet history and balance calculation for my account.

Mediate and help me recover the voided funds.

Evidence attached as files: screenshots of Gamdom’s emails, KYC confirmation, deposit and bet history, withdrawal record.

Resolved

$6,000

Winning are ceased after completing KYC

After I placed the bet https://gamdom.com/transactions?tab=bets&betDetail=D8YOW9DS my account was closed for routine verification, as they said.

I in promply manner provided my documents and completed KYC lvl 1, lvl 2, and lvl 3.

However, I was blocked from placing bets and withdrawing money.

The bet I placed won, and my balance changed to 10240$.

After that, I waited for the verification to be completed for 7 days. After that, I received a notification that I had breached the ToS and my winnings were nullified, and my balance changed to 5011$.

My winnings were completely legitimate, and I would like to receive them, as I did nothing wrong.

They allowed me to withdraw the remaining balance; however, I am withdrawing my remaining balance under protest and without prejudice to my claim for the 5229$ deducted from my account.

Withdrawing this balance does not mean I accept the closure or the deduction.

Resolved

$5,229

Permanently closed my account and confiscated USD 6598 without identifying any specific breach

I am submitting a complaint regarding Gamdom's permanent closure of my account and confiscation of my remaining balance of USD 6,598.48.
My account was restricted on September 30, 2026. At Gamdom's request I completed KYC successfully, including Level 1 and Level 2 verification.
Following their review, Gamdom permanently banned my account and confiscated the entire remaining balance.
When I asked for an explanation, Gamdom initially stated only that I had violated its Terms of Service. A support representative subsequently alleged that the funds had been obtained through “fraudulent activity”, but Gamdom has refused to identify:
- the specific conduct considered fraudulent;
- the exact clause of its Terms allegedly breached;
- which bets or transactions allegedly violated the Terms;
- any evidence supporting the allegation;
- or how the confiscated amount of USD 6,598.48 represents any alleged damage or loss.
My account history is fully documented:
Deposit: USD 7,998.48
Settled sports bet profits: USD 6,560 + USD 2,204 + USD 600
Confirmed withdrawals: USD 7,560 + USD 3,204
Remaining balance: USD 6,598.48
I submitted a formal complaint directly to Gamdom. Their response simply stated that the decision was “final”, again without identifying any specific clause, conduct or evidence.
I am not requesting that Gamdom reopen my account. They are free to permanently close it.
I am asking Gamdom either:
1. Return the confiscated USD 6,598.48; or
2. Provide AskGamblers with the specific contractual provision, factual evidence and calculation that justify confiscating the entire balance.
I can provide screenshots showing the deposit, withdrawals, settled bets, completed KYC, confiscation notice, allegation of fraudulent activity and Gamdom's final response.

81h left

$6,598

Prolonged KYC verification and withheld deposit

Hello,

I would like to file a complaint regarding my GAMDOM account, Drazz3r, and the extremely prolonged verification process.

I played on GAMDOM for approximately two weeks, with an overall result of around -$1,000. The issue started after I made a deposit and had a short casino session. Shortly afterwards, my account was placed under “standard verification.”

I was not requesting any winnings. I simply asked GAMDOM to return my own deposited funds. However, they refused and required me to complete the verification process.

I promptly provided every document requested. I first submitted my passport, then, on September 23, a bank statement clearly showing my residential address and financial activity. GAMDOM subsequently requested additional proof of address in the form of a utility bill, which I also provided.

According to GAMDOM, standard verification takes 24 hours, or up to 7 days in some cases. However, my verification has now been ongoing for more than two weeks.

During this time, support repeatedly told me that the verification was at the “final stage” and taking longer than expected. They can now provide no estimated timeframe for completion.

Most importantly, GAMDOM is withholding not only any potential winnings, but also my original deposit, despite the fact that I have fully complied with all verification requirements.

I understand the need for KYC/AML procedures and am willing to cooperate. However, I find it unacceptable that there is still no clear explanation or timeframe after all requested documents have been provided.

I ask AskGamblers to help obtain clear answers from GAMDOM:

Why has the verification taken more than two weeks?

Are any additional documents required from me?

What exactly is preventing GAMDOM from completing the verification?

Why is GAMDOM refusing to return my original deposit?

When can I expect my funds to be returned?

I am not demanding payment of any disputed winnings. I simply want my own deposited funds returned and a clear explanation of the situation.

Thank you for your assistance.

Resolved

$1,000

Confiscated my winning by breach of terms

Hello askgamblers and gamdom casino.

Today I want to complain about unfair gamdom decision.

They ask me to pass KYC. I completed in in couple minutes. They requested bank statement, I showed it to them. Then they asked another bank statement, which I proved to them too.T

They did not want to verify my account because they didn't see any salary, but in statement they could see same transactions from same person on my balance, its my job owner and partner, and he pays me from every successful case that I make.

I told it to them, and the next day my account got blocked. They say that I breach rules, but they never say which rule did I breach.

With all of that ''justification'' about bank statement and salary I can clarify for myself that they didn't want to pay, and I ask you to help me with paying my money

Resolved

Confiscated my 786 USDT deposit after closing my account

Hello,

On July 14, 2025, I registered with Gamdom and deposited 786 USDT.

The next day, I placed a sports bet. After placing the bet, I claimed Instant Rakeback and received approximately 4.68 USDT.

Shortly afterwards, Gamdom cancelled the bet and returned the stake to my balance. My balance was then 790.68 USDT. A few minutes later, my account was permanently closed and all funds were confiscated.

I have a screenshot showing the 790.68 USDT balance shortly before the account was closed.

When I contacted Gamdom, they told me that my account had been permanently closed due to a “serious violation” of their Terms of Service and that the remaining funds had been confiscated. They did not explain what exactly I had done wrong.

I later posted a public review online. Gamdom replied on March 24, 2026 and said that “funds used for gameplay are non-refundable

However, I am not asking for money that I gambled and lost. Gamdom cancelled the bet themselves and returned the stake to my balance before closing the account and confiscating the funds.

I am also not asking for the approximately 4.68 USDT Instant Rakeback related to the cancelled bet. I only want my original 786 USDT deposit returned.

I have no problem with Gamdom closing my account if they no longer want me as a customer. My complaint is about them keeping my deposited money after the bet had already been cancelled.

I am asking Gamdom to return my 786 USDT deposit.

Regards,

Resolved

$786

Please return my bonus to me

1.After observing very positive reviews and feedback, I chose Gamdom Casino.

2.However, when I first participated in the betting game and earned $1,790, my initial withdrawal attempt was denied.

3.The customer service representative requested that I submit the KYC1.2 document. I fully complied and submitted the required information. During the week while waiting for them to request additional documents (KYC3 and KYC4), I also submitted the corresponding documents.

4.But then I suddenly discovered that they had deducted $1,790 from my account balance. Is it fair to only cause me losses without allowing me to gain anything? If I incur a loss, can I be compensated for it? This clearly reveals a lack of fairness and is inconsistent with the principles that a reputable gambling establishment should uphold.

5.For players who have trusted you from the outset, please act in a friendly and player-friendly manner. Return the confiscated $1,790 prize to my account and allow me to log in and withdraw the funds. I hope you will resolve this matter amicably, so that all players still considering casino options will choose to trust and choose you.

Rejected

$1,790