Complaint #57 Gamdom Casino

Unable to verify

By Khaled A.

6 days ago

Hello, please help me resolve this issue.
I tried to verify my account using my passport, but it failed because my documents must be in the Latin alphabet, as verification is performed automatically. I don't have such documents; we only need documents in my native language.
They refused to verify me manually and also refused to accept any of my other documents. My withdrawal is also blocked.

Disputed Casino Gamdom Casino

Reason Verification issues

Amount $588.92

Discussion

84 hours left for Gamdom Casino to respond.

medterano

• Russia

11 hours ago

Submitted the requested documents as part of KYC level 3.

Gamdom Casino

• Representative

1 day ago

Thank you for your response and for cooperating with our review process.

As part of the ongoing review of your account, our team recently contacted you to request an additional document. This is a standard part of our verification process and is required for us to continue reviewing your case and work towards a resolution.

Please note that during KYC, we may ask for documents to verify information such as your identity, age, address, source of funds, or payment method. In some cases, additional documents may be required depending on the outcome of the review.

At the moment, we have not yet received the requested document. To help us move forward, please provide it at your earliest convenience. Once we receive it, we'll continue reviewing your case as quickly as possible.

We'll be waiting for your response, and if you have any questions about the request, please don't hesitate to reach out.

medterano

• Russia

4 days ago

"This may include, but is not limited to, a government-issued ID"

All the documents I provided were government-issued. I provided them both during verification and to the support operator in the chat. The problem is that they're not in the latin alphabet, as required by their verification system (according to the operator). Although there's no mention of this under any of the terms.

I have now provided the additional documents requested by the chat operator as part of KYC level 3.

Gamdom Casino

• Representative

4 days ago

Hi,

We have reviewed your case, and our team has already contacted you via email requesting some additional documents required to continue with your verification process.

As outlined in our Terms of Service:

2.2 KYC (Know Your Customer)

During KYC, we may request documents to confirm your identity, age, address, and source of funds. This may include, but is not limited to, a government-issued ID, proof of address (such as a utility bill or bank statement), and information relating to your payment method. To ensure your account remains active and fully functional, please cooperate promptly when we request KYC. We will always aim to make this process as smooth and straightforward as possible.

Please note that failing to respond to our KYC requests, or providing incorrect or incomplete information, may be considered a breach of our Terms and Conditions.

Additionally, our Terms state that where we identify or reasonably suspect a breach of our Terms of Service, we may temporarily restrict an account while additional checks are carried out. During this process, players may be asked to provide further information or documentation to help us complete our assessment. Failure to cooperate with these requests may result in continued account restrictions or closure.

To help us move forward and reach a resolution as quickly as possible, please reply to our email and provide the requested documents. Once received, our team will be able to continue with the review of your case.

We’ll be waiting for your response and look forward to resolving this with you.

Gamdom Support Team

Gamdom Casino Complaint Stats

Resolved 7 / 9

Avg. Amount $159,193

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Gamdom Casino Complaints

See all complaints for this casino

Withdrawals not allowed

ID: 47892912, Account Name: jJd58dwa. Account balance: $1452.33.

On May 15th, my withdrawal request of $830 was put on hold, and I was asked to complete KYC verification. I subsequently completed the verification process successfully.

Afterwards, I contacted customer service daily, but all the representatives gave the same answer: the account was undergoing "standard review," which supposedly took 24 hours to several days. However, today is the 19th day of waiting, and I still receive the same monotonous reply: "Thank you for your patience," without any clear explanation or estimated time.

What I find extremely worrying is that a platform with such a large user base and a good reputation is delaying withdrawals for such a long time without providing any meaningful updates on my fund status.

83h left

$830

Withdrawal Delayed for 11 Days After Successful KYC Verification

My nickname on the website is < usenname removed >

ID: 47899007

11 days ago, my withdrawal request was put on hold and I was asked to complete KYC verification. I successfully completed the verification process shortly after.

After that, I was informed that my account was undergoing a “standard review,” which was said to take between 24 hours and several days. However, today marks the 11th day of waiting, and I continue to receive the same generic response: “We appreciate your patience,” without any clear explanation or estimated timeframe.

I find it extremely concerning that a platform with such a large audience and reputation is delaying withdrawals for this long while providing no meaningful updates regarding the status of my funds.

Resolved

$1,105

Unfair Withholding of my Funds by Gamdom Platform

Unfair Withholding of my Funds by gamdom Platform. My 337$ account was later closed, and my remaining balance has been withheld without a clear explanation or withdrawal option. Despite multiple requests, support has refused to assist further. I request help in recovering my funds from this platform.

Unresolved

$337

Withdrawal disabled without any reason

Unreasonable delay in account investigation (14+ days) and funds withheld by Gamdom Casino

I am raising this formal complaint against Gamdom regarding my account, Rinkukumar. My account has been blocked/placed under "Internal Investigation" for more than 14 days, and the casino is refusing to release my balance of 672.63

I have been contacting the casino support team daily via live chat and email. Every time, I receive the same automated response: "The internal team is checking your account." No specific reason for this investigation has been provided, and no timeline has been given for its completion

• Verification Status: My KYC (Identity & Address) verification was already approved before this issue started.

• Duration: It has been over 2 weeks since I last had access to my funds.

• Lack of Communication: The casino is stalling the process and has stopped providing any meaningful updates, which is a breach of fair gaming practices.

I have followed all the Terms and Conditions of the platform. I request the AskGamblers team to intervene and ask the casino to:

1. Provide a concrete reason for the delay.

2. Complete the investigation immediately.

3. Release my pending balance of 672.63

Resolved

₹673

Withdrawal held without justification for over 6 days

I am submitting this complaint regarding an unreasonable delay in processing my withdrawal on Gamdom.

I created my account and deposited funds in good faith. Shortly after, I requested a withdrawal. However, my withdrawal was immediately placed on hold, and it has now been over 6 days without resolution.

During this period, I have contacted Gamdom support daily. Unfortunately, I have only received generic responses such as “this process can take 24 hours to a few days” and later “it should be resolved within a couple of days.” Despite these assurances, no concrete timeline has been provided, and the stated timeframes have already been exceeded.

Additionally, I have not been given:

Any specific reason for why my withdrawal has been placed on hold
Any details about what verification or review process is pending
Any clear or final timeline for when my funds will be released

The responses I receive repeatedly mention a high volume of cases and internal ticket reviews, which does not justify withholding my funds without transparency or a defined resolution timeframe.

This situation is highly concerning, especially since:

The issue began immediately after account creation
There has been no communication of any rule violation or required action from my side
My funds are being held without explanation

I have fully cooperated and reached out multiple times, but the lack of accountability and clarity from the casino is unacceptable.

I respectfully request:

Immediate processing and release of my withdrawal
A clear explanation for the delay
Assurance that such delays will not occur without proper communication in the future

I am simply requesting access to my own deposited funds, and I expect this matter to be resolved promptly and fairly.

Resolved

₹9,938

Unjustified Account Ban and Confiscation of Winnings

Gamdom User ID: 47817902

Dear AskGamblers Team,

I am writing to seek your help regarding the unfair confiscation of my winnings and the unjustified permanent ban of my Gamdom account.
I participated in Gamdom's "Early Six" IPL sports promotion. I placed my bets fairly, won the bets, and a promotional reward of $206.40 was credited to my account. However, shortly after this, Gamdom permanently banned my account. While they returned my original deposit, they completely confiscated my legitimate $206.40 winnings.
When I contacted their support (and complained on Trustpilot), a representative named Maya emailed me stating that they found "irregularities" and a violation of Terms & Conditions. However, when I explicitly asked for the technical proof or the exact nature of this violation, they flatly refused, stating that this information falls under "internal discretion" and cannot be disclosed.
I strongly object to this. I have only ONE account on Gamdom, I used my own personal crypto wallet for transactions, and I did not violate any promotional rules. Gamdom is using vague terms like "irregularities" as an excuse to avoid paying winning players. A casino cannot simply confiscate a player's balance and hide behind "internal policies" without providing any evidence to back up their claims.
I request Gamdom to present their so-called "proof" to your team. If they cannot prove any specific fraud, I demand the immediate release of my $206.40. I have attached the email screenshots and Trustpilot replies for your reference.
Thank you for your time and assistance.

Unresolved

$206

Unfair account closure and confiscation of 200 Euro balance

I am filing this complaint against Gamdom regarding the unfair closure of my account and the confiscation of approximately €200 in remaining funds.

Background of Play:
My account activity has been entirely recreational, consisting of fair gameplay across a variety of different bets. Just prior to this issue, on Apr 7-2026, my account underwent a manual review by their security department . I was explicitly informed that my account was in good standing. Nothing in my betting patterns or account status changed between my regular play and then after 48 hours of this review, sudden block, which makes this restriction arbitrary and unjustified.

Support Failure:
I contacted support to resolve this and waited over 96 hours for a response. When they finally replied, they provided no explanation or evidence of any terms-of-service violation. Instead, they simply stated the matter was "closed" and told me that further communication must come through "formal legal representation."

Request for Resolution:
I have acted in good faith and have been a consistent user of the platform. Telling a player to hire a lawyer for a €200 support inquiry regarding a recreational account is an unethical stalling tactic.

I request:

A clear explanation and proof for the account closure given my history of fair, recreational play.

The immediate release of my remaining balance of approximately €200.

An explanation as to why the account was blocked immediately after a period of normal, cleared activity.

Resolved

Account closure and money withheld

Hello I am writting due to a recent situation where my account was banned at Gamdom and where they are telling me I forfeit all my winnings along with my deposit.

When I ask them for the reason of the ban and money forfeited they tell me that it is a managements decision and they cannot see the reason why. I basically am being stolen from as I have read the terms and conditions and I adhered to all of it.

My username on gamdom: < sent to casino >

Signin method: google

Resolved

Blocked account without reason and scammed 245 usdt

22.07.2025 Gamdom.com blocked account without reason and scammed 245$. I was on the site when suddenly I saw the message: Your account has been Banned! Reason: - 2025-07-22
I registered on the Gamdom.one website. I bet on sports. There were deposits/withdrawals. Today I was on the website and was kicked out of my account with the message "Your account has been Banned!
Reason: - 2025-07-22".
I wrote to support, the answer was "you have been blocked without explanation with confiscation of your balance". (screenshot attached). There were no requests for verification or anything else. They just stole the balance without any explanation.

I wrote to support via e-mail, their answer:

Hi there,

Thank you for getting in touch.

I have reviewed your account and I see that it was banned due to a breach in our Terms of Service.

The account will remain banned and any funds in it have now been confiscated.

I am sorry as I know that this is not the response that you were waiting for.

Feel free to reach out anytime, should you need further assistance.

Resolved

$245

Banned with my balance

2 weeks ago (9th of july 2024) I deposited 85,000$ on gamdom and got lucky playing blackjack and some crazy time and managed to cash out 350,000 $ which they processed without any problem. I decided to keep on playing and deposited again, and got a balance of 1.35m $ playing big hands on blackjack (400k total deposit). When I tried to withdraw half of the balance, it showed as pending for a few hours and eventually got denied. Reached out to gamdom support and they demanded KYC, proof of address, a selfie with dates etc, which I happily provided within minutes. They said they needed to make sure there was no cheating before processing the withdrawal since it’s a large sum (makes no sense since I was playing live evolution blackjack). Kept on playing some crazy time for 30 minutes or so, and then the account got banned without any warning. I’ve been trying to figure out what’s happening for two weeks now and their standard reply is that the investigation is under review and they’ll let me know when it comes to a conclusion. I have had no ETA on when it will end, no reason for the ban, and no type of relief given my 1.35m $ is locked with them and I suspect they’re doing this to get out of paying it (like they did to other high roller players, takes a simple google search to see how they treat their high rollers)

Resolved

$1,430,735