Unable to verify

Hello. I am writing to file an official complaint against Gamdom Casino regarding the unfair confiscation of my legitimate winnings.

Case Details:

1. Deposit: I registered on the website and made an initial deposit of $632.69 USDT.

2. The Lock & Verification: After my balance increased, my withdrawal functionality was suddenly locked, and the support team requested identity verification. I immediately provided my real documents, and my KYC Level 1 and Level 2 statuses were successfully approved and marked as "Completed".

3. Gameplay During Investigation: The support team told me that my account was under investigation and I had to wait. However, my ability to play was NOT restricted. For nearly a month, while the investigation was ongoing, I continued to actively play various games (Roulette, Dice, and Sports Betting).

4. Massive Activity: In total, I completed 20,998 games (bets) and generated a huge wager of $26,796.68, which is fully visible in my account statistics. The casino willingly allowed me to risk my balance for weeks during their own review process.

5. The Confiscation: Recently, while I was right in the middle of active gameplay and placing another bet, the casino suddenly intercepted my session. They notified me that my funds were being confiscated due to alleged "abusive behavior". They seized my entire net profit of $2,595.79 USDT, leaving only my initial deposit of $632.69 on the account (which they subsequently allowed me to withdraw).

My Position:

I have played almost 21,000 rounds on their platform. It is completely unfair and hypocritical for a casino to keep betting options open, allow a user to generate thousands of bets during an "investigation," and then selectively choose to confiscate the balance only because the user ended up winning. If I had lost my balance during this month, the casino would have happily kept my money.

Gamdom has seized my winnings without presenting any concrete evidence of "abusive behavior". I request the arbitration team to oblige Gamdom Casino to provide full evidence of the alleged violation or fully restore my confiscated profit of $2,595.79 USDT.

Evidence:

I have attached screenshots of my completed KYC status, my platform statistics showing 20,998 games played, and a screen recording showing the locked account state right at the moment of the sudden confiscation (https://www.youtube.com/watch?v=gxYou4dXUGo).

ID: 47892912, Account Name: jJd58dwa. Account balance: $1452.33.

On May 15th, my withdrawal request of $830 was put on hold, and I was asked to complete KYC verification. I subsequently completed the verification process successfully.

Afterwards, I contacted customer service daily, but all the representatives gave the same answer: the account was undergoing "standard review," which supposedly took 24 hours to several days. However, today is the 19th day of waiting, and I still receive the same monotonous reply: "Thank you for your patience," without any clear explanation or estimated time.

What I find extremely worrying is that a platform with such a large user base and a good reputation is delaying withdrawals for such a long time without providing any meaningful updates on my fund status.

My nickname on the website is < usenname removed >

ID: 47899007

11 days ago, my withdrawal request was put on hold and I was asked to complete KYC verification. I successfully completed the verification process shortly after.

After that, I was informed that my account was undergoing a “standard review,” which was said to take between 24 hours and several days. However, today marks the 11th day of waiting, and I continue to receive the same generic response: “We appreciate your patience,” without any clear explanation or estimated timeframe.

I find it extremely concerning that a platform with such a large audience and reputation is delaying withdrawals for this long while providing no meaningful updates regarding the status of my funds.

Unreasonable delay in account investigation (14+ days) and funds withheld by Gamdom Casino

I am raising this formal complaint against Gamdom regarding my account, Rinkukumar. My account has been blocked/placed under "Internal Investigation" for more than 14 days, and the casino is refusing to release my balance of 672.63

I have been contacting the casino support team daily via live chat and email. Every time, I receive the same automated response: "The internal team is checking your account." No specific reason for this investigation has been provided, and no timeline has been given for its completion

• Verification Status: My KYC (Identity & Address) verification was already approved before this issue started.

• Duration: It has been over 2 weeks since I last had access to my funds.

• Lack of Communication: The casino is stalling the process and has stopped providing any meaningful updates, which is a breach of fair gaming practices.

I have followed all the Terms and Conditions of the platform. I request the AskGamblers team to intervene and ask the casino to:

1. Provide a concrete reason for the delay.

2. Complete the investigation immediately.

3. Release my pending balance of 672.63

Hello I am writting due to a recent situation where my account was banned at Gamdom and where they are telling me I forfeit all my winnings along with my deposit.

When I ask them for the reason of the ban and money forfeited they tell me that it is a managements decision and they cannot see the reason why. I basically am being stolen from as I have read the terms and conditions and I adhered to all of it.

My username on gamdom: < sent to casino >

Signin method: google