Fonbet Casino

Dear AskGamblers Team,

I would like to ask for your assistance regarding an ongoing issue with Fonbet Casino.

My details:

Name: < full name removed >

Fonbet ID: 85133256

Email: < email removed >

Fonbet Request Number: N-24983312

I won money at Fonbet Casino and subsequently requested a withdrawal. The withdrawal was rejected, after which Fonbet requested additional documents for KYC verification.

I provided all the requested documents. In my Fonbet request N-24983312, on 27 July 2026, the Administration confirmed that my documents had been accepted.

Fonbet Administration stated:

“Thank you, your documents have been accepted. Please kindly return to this Request Form in three days (72 hours) to learn about the verification results.”

Based on this message, I was explicitly informed that I should receive or be able to check the result of my verification within 72 hours.

However, today is 29 September 2026, meaning that more than two months have passed since the documents were confirmed as accepted.

During this period, I have contacted Fonbet support several times. Unfortunately, instead of receiving a specific explanation or a clear status update, I continue to receive generic/template responses asking me to wait patiently.

I have still not received a clear explanation as to why my KYC verification has not been completed.

Furthermore, my account is currently heavily restricted. Although I can still log into the account, I am unable to:

make a deposit,

play,

make a withdrawal.

Therefore, the account is effectively unusable for both gaming and financial transactions.

I understand that KYC verification may sometimes take additional time. However, in this case, Fonbet itself confirmed that my documents had been accepted and specifically instructed me to return after 72 hours to receive the verification result. More than two months have now passed without a final decision or a meaningful explanation.

I have also contacted Fonbet repeatedly, but I continue to receive general responses instead of a specific explanation regarding my case.

I would therefore greatly appreciate it if AskGamblers could review my complaint and contact Fonbet regarding this matter.

I would like to receive clear answers to the following questions:

Why has my KYC verification still not been completed?

Why was I told that I should receive the verification result within 72 hours?

Why has the verification remained pending for more than two months?

What is the current status of my withdrawal?

Why is my account subject to such extensive restrictions?

When will I receive a final decision regarding my KYC verification?

When will I be able to access my withdrawal?

Why am I continuously receiving generic/template responses instead of a specific explanation regarding my case?

I am attaching a screenshot of my Fonbet request showing Request N-24983312, dated 27 July 2026, including the message from Fonbet Administration confirming that my documents had been accepted and referring to the 72-hour timeframe.

I kindly ask AskGamblers to assist me in obtaining a clear, specific and final response from Fonbet regarding my KYC verification, the restrictions placed on my account and my pending withdrawal.

Thank you very much for your assistance.

Kind regards,

< full name removed >

Fonbet ID: 85133256

Email: < email removed >

Hi,

Fonbet ID: 85343766.

I was playing at the Fonbet casino; on August 3rd, they requested that I submit my ID card (a photo of the ID next to my face), proof of address, etc.

I submitted everything, and they told me to check back after 72 hours.

I haven't been able to play, withdraw, or deposit funds—and I still can't do so to this day.

I tried making inquiries, but they blocked me afterwards.

I also tried asking for help via the chat function; they said they would send a note regarding my request, but I received no reply to that either, and then they blocked me there too—I can't get in touch with them at all. My money—79,706 forints—is stuck there.

I’ve been waiting for a response for 17 days now without hearing anything; I’ve read up on this, and usually, the process takes a maximum of 3 days for everyone else.

For some reason, they don't like me or don't want to verify my account, even though I submitted everything correctly.

I am asking for your help with this; I am attaching the images so you can see the situation.

Dear AskGamblers Team,

I am requesting your assistance regarding my ongoing issue with Fonbet, as I believe I am being treated unfairly during the verification process and my withdrawal is being unnecessarily delayed.

My Fonbet account ID is: 84986454.

I won approximately 180,000 HUF and submitted a withdrawal request. Instead of processing my withdrawal, Fonbet returned the funds to my gaming account and informed me that I had to complete identity verification.

I fully cooperated with every request they made.

First, I uploaded all the documents they requested. After reviewing them, an administrator informed me that my documents had been accepted and asked me to wait 72 hours while the verification was completed.

However, two days later, I was unexpectedly informed that the documents were no longer acceptable because they wanted original photos instead. The only reason was that I had previously transferred the images through Messenger, which changed the file information. As soon as they explained this, I immediately prepared and submitted original photos as requested.

Once again, I uploaded all the requested documents. Again, I was told that everything was fine and that I should wait another 72 hours.

Then, once again, after waiting, I was told to submit new photos.

At this point, I have already uploaded my verification documents three separate times, always following every instruction they gave me.

The biggest problem is not only the repeated requests, but the way Fonbet is handling the situation.

Every time they ask me to wait several days. Only after those days have passed do they tell me that something is supposedly wrong. They never explain the problem immediately.

Even more concerning, they refuse to tell me exactly what is wrong with my documents. They simply tell me to upload them again without identifying which document is problematic or what specific requirement has not been met.

Whenever I politely ask why my documents were rejected or what exactly is incorrect, the live chat is simply closed instead of answering my questions. I feel that my legitimate questions are being ignored, and I am not receiving the customer service that I would expect from a licensed gambling operator.

I have done everything they requested:

I submitted all requested verification documents.

I submitted original photos when they requested original images.

I followed every instruction immediately.

I waited every time they asked me to wait.

Despite my full cooperation, my withdrawal remains delayed, and I continue receiving repeated requests without any clear explanation.

I respectfully ask AskGamblers to investigate this case and assist me in obtaining:

a clear explanation of what, if anything, is wrong with my submitted documents;

completion of my account verification without further unnecessary delays;

processing of my withdrawal if my documents satisfy their verification requirements.

I believe every player deserves transparent communication and fair treatment. Unfortunately, my experience with Fonbet has been the opposite. Being repeatedly asked to wait several days, only to receive another vague request for new documents without any detailed explanation, is extremely frustrating and unfair.

Thank you very much for your time and assistance.

Kind regards,

Fonbet Account ID: 84986454